{"id":"https://openalex.org/W2033593084","doi":"https://doi.org/10.1145/2628363.2628389","title":"User challenges and successes with mobile payment services in North America","display_name":"User challenges and successes with mobile payment services in North America","publication_year":2014,"publication_date":"2014-09-23","ids":{"openalex":"https://openalex.org/W2033593084","doi":"https://doi.org/10.1145/2628363.2628389","mag":"2033593084"},"language":"en","primary_location":{"id":"doi:10.1145/2628363.2628389","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2628363.2628389","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 16th international conference on Human-computer interaction with mobile devices & services","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028056208","display_name":"Serena Hillman","orcid":"https://orcid.org/0009-0001-1976-1518"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Serena Hillman","raw_affiliation_strings":["Simon Fraser University, Surrey, BC, Canada","Simon Fraser University, Surrey, BC, CANADA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simon Fraser University, Surrey, BC, Canada","institution_ids":["https://openalex.org/I18014758"]},{"raw_affiliation_string":"Simon Fraser University, Surrey, BC, CANADA","institution_ids":["https://openalex.org/I18014758"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034861201","display_name":"Carman Neustaedter","orcid":"https://orcid.org/0000-0002-2915-018X"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Carman Neustaedter","raw_affiliation_strings":["Simon Fraser University, Surrey, BC, Canada","Simon Fraser University, Surrey, BC, CANADA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simon Fraser University, Surrey, BC, Canada","institution_ids":["https://openalex.org/I18014758"]},{"raw_affiliation_string":"Simon Fraser University, Surrey, BC, CANADA","institution_ids":["https://openalex.org/I18014758"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079903977","display_name":"Erick Oduor","orcid":"https://orcid.org/0009-0003-0548-6193"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Erick Oduor","raw_affiliation_strings":["Simon Fraser University, Surrey, BC, Canada","Simon Fraser University, Surrey, BC, CANADA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simon Fraser University, Surrey, BC, Canada","institution_ids":["https://openalex.org/I18014758"]},{"raw_affiliation_string":"Simon Fraser University, Surrey, BC, CANADA","institution_ids":["https://openalex.org/I18014758"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045412967","display_name":"Carolyn Pang","orcid":"https://orcid.org/0000-0002-7167-1106"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Carolyn Pang","raw_affiliation_strings":["Simon Fraser University, Surrey, BC, Canada","Simon Fraser University, Surrey, BC, CANADA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simon Fraser University, Surrey, BC, Canada","institution_ids":["https://openalex.org/I18014758"]},{"raw_affiliation_string":"Simon Fraser University, Surrey, BC, CANADA","institution_ids":["https://openalex.org/I18014758"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I18014758"],"apc_list":null,"apc_paid":null,"fwci":3.4303,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.91969752,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"253","last_page":"262"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-payment","display_name":"Mobile payment","score":0.774482250213623},{"id":"https://openalex.org/keywords/payment","display_name":"Payment","score":0.755353569984436},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5494479537010193},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5466570854187012},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.5274488925933838},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4213516116142273},{"id":"https://openalex.org/keywords/payment-service-provider","display_name":"Payment service provider","score":0.4175716042518616},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.35961031913757324},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.10128742456436157}],"concepts":[{"id":"https://openalex.org/C160949748","wikidata":"https://www.wikidata.org/wiki/Q1365703","display_name":"Mobile payment","level":3,"score":0.774482250213623},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.755353569984436},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5494479537010193},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5466570854187012},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.5274488925933838},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4213516116142273},{"id":"https://openalex.org/C185822510","wikidata":"https://www.wikidata.org/wiki/Q1956140","display_name":"Payment service provider","level":3,"score":0.4175716042518616},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.35961031913757324},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10128742456436157}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2628363.2628389","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2628363.2628389","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 16th international conference on Human-computer interaction with mobile devices & services","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.656.3069","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.656.3069","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://clab.iat.sfu.ca/pubs/Hillman-MobileHCI2014-MPS.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W73771241","https://openalex.org/W425483793","https://openalex.org/W1573734476","https://openalex.org/W1791587663","https://openalex.org/W1915982299","https://openalex.org/W1984278724","https://openalex.org/W2012389722","https://openalex.org/W2019950119","https://openalex.org/W2025055001","https://openalex.org/W2047808430","https://openalex.org/W2088202201","https://openalex.org/W2098194521","https://openalex.org/W2111020527","https://openalex.org/W2483014020","https://openalex.org/W2784198807","https://openalex.org/W3121542555","https://openalex.org/W4238118210"],"related_works":["https://openalex.org/W2756869663","https://openalex.org/W2415154164","https://openalex.org/W2350942915","https://openalex.org/W2495162230","https://openalex.org/W4389639488","https://openalex.org/W3124909504","https://openalex.org/W781828730","https://openalex.org/W2393097927","https://openalex.org/W2359500178","https://openalex.org/W4400991913"],"abstract_inverted_index":{"Mobile":[0],"payment":[1,57,72,131],"services":[2,58],"have":[3,19,36],"recently":[4],"emerged":[5],"in":[6,59,62],"North":[7,60],"America":[8,61],"where":[9],"users":[10,99],"pay":[11],"for":[12,70,119],"items":[13],"using":[14],"their":[15],"smartphones.":[16],"Yet":[17],"we":[18,41],"little":[20],"understanding":[21],"of":[22,28,48,55,78,136],"how":[23,66],"people":[24],"are":[25],"making":[26],"use":[27],"them":[29],"and":[30,33,45,52,87,109,117,139,142],"what":[31],"successes":[32],"challenges":[34,101],"they":[35],"experienced.":[37],"As":[38],"a":[39,43,76,128],"result,":[40],"conducted":[42],"diary":[44],"interview":[46],"study":[47],"user":[49],"behaviors,":[50,140],"motivations,":[51],"first":[53],"impressions":[54],"mobile":[56,71,123,130],"order":[63],"to":[64,67,103],"understand":[65],"best":[68],"design":[69],"experiences.":[73],"Participants":[74],"used":[75],"variety":[77],"services,":[79],"including":[80],"Google":[81],"Wallet,":[82],"Amazon":[83],"Payments,":[84],"LevelUp,":[85],"Square":[86],"company":[88],"apps":[89],"geared":[90],"towards":[91],"payments":[92],"(e.g.,":[93],"Starbucks).":[94],"Our":[95],"findings":[96],"show":[97],"that":[98],"experience":[100,132],"related":[102],"mental":[104],"model":[105],"development,":[106],"pre-purchase":[107],"anxiety":[108],"trust":[110,143],"issues,":[111],"despite":[112],"enjoying":[113],"the":[114,134],"gamification,":[115],"ease-of-use,":[116],"support":[118],"routine":[120],"purchases":[121],"with":[122],"payments.":[124],"This":[125],"suggests":[126],"designing":[127],"better":[129],"through":[133],"incorporation":[135],"users'":[137],"routines":[138],"gamification":[141],"mechanism":[144],"development.":[145]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}