{"id":"https://openalex.org/W2035051117","doi":"https://doi.org/10.1145/2618168.2618174","title":"How gamification can influence the web design and the customer to use the e-banking systems","display_name":"How gamification can influence the web design and the customer to use the e-banking systems","publication_year":2014,"publication_date":"2014-05-16","ids":{"openalex":"https://openalex.org/W2035051117","doi":"https://doi.org/10.1145/2618168.2618174","mag":"2035051117"},"language":"en","primary_location":{"id":"doi:10.1145/2618168.2618174","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2618168.2618174","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the International Conference on Information Systems and Design of Communication","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10071/25849","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011618303","display_name":"Lu\u00eds Filipe Rodrigues","orcid":"https://orcid.org/0000-0002-2088-2747"},"institutions":[{"id":"https://openalex.org/I110026055","display_name":"Iscte \u2013 Instituto Universit\u00e1rio de Lisboa","ror":"https://ror.org/014837179","country_code":"PT","type":"education","lineage":["https://openalex.org/I110026055"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Lu\u00eds Filipe Rodrigues","raw_affiliation_strings":["Instituto Universitario de Lisboa (ISCTE-IUL), Lisboa, Portugal","Instituto Universitario de Lisboa ISCTE-IUL, Lisboa, Portugal#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Universitario de Lisboa (ISCTE-IUL), Lisboa, Portugal","institution_ids":["https://openalex.org/I110026055"]},{"raw_affiliation_string":"Instituto Universitario de Lisboa ISCTE-IUL, Lisboa, Portugal#TAB#","institution_ids":["https://openalex.org/I110026055"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006235395","display_name":"Carlos J. Costa","orcid":"https://orcid.org/0000-0002-1037-0561"},"institutions":[{"id":"https://openalex.org/I110026055","display_name":"Iscte \u2013 Instituto Universit\u00e1rio de Lisboa","ror":"https://ror.org/014837179","country_code":"PT","type":"education","lineage":["https://openalex.org/I110026055"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Carlos J. Costa","raw_affiliation_strings":["Instituto Universitario de Lisboa (ISCTE-IUL), Adetti-IUL, Lisboa, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Universitario de Lisboa (ISCTE-IUL), Adetti-IUL, Lisboa, Portugal","institution_ids":["https://openalex.org/I110026055"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078386028","display_name":"Ab\u00edlio Oliveira","orcid":"https://orcid.org/0000-0001-8144-4583"},"institutions":[{"id":"https://openalex.org/I110026055","display_name":"Iscte \u2013 Instituto Universit\u00e1rio de Lisboa","ror":"https://ror.org/014837179","country_code":"PT","type":"education","lineage":["https://openalex.org/I110026055"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Ab\u00edlio Oliveira","raw_affiliation_strings":["Instituto Universitario de Lisboa (ISCTE-IUL), Adetti-IUL, Lisboa, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Universitario de Lisboa (ISCTE-IUL), Adetti-IUL, Lisboa, Portugal","institution_ids":["https://openalex.org/I110026055"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.9407,"has_fulltext":false,"cited_by_count":32,"citation_normalized_percentile":{"value":0.97246869,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"35","last_page":"44"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10731","display_name":"Educational Games and Gamification","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6215056777000427},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5450080633163452},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.47883346676826477},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.46581366658210754},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.46260249614715576},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.45551174879074097},{"id":"https://openalex.org/keywords/pleasure","display_name":"Pleasure","score":0.4411599338054657},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4300440549850464},{"id":"https://openalex.org/keywords/website-design","display_name":"Website design","score":0.42440593242645264},{"id":"https://openalex.org/keywords/web-design","display_name":"Web design","score":0.41543978452682495},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3513367176055908},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2920362055301666},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.21685656905174255},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2152160406112671},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.10277548432350159}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6215056777000427},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5450080633163452},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.47883346676826477},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.46581366658210754},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.46260249614715576},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.45551174879074097},{"id":"https://openalex.org/C2777113389","wikidata":"https://www.wikidata.org/wiki/Q208195","display_name":"Pleasure","level":2,"score":0.4411599338054657},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4300440549850464},{"id":"https://openalex.org/C2984692916","wikidata":"https://www.wikidata.org/wiki/Q190637","display_name":"Website design","level":2,"score":0.42440593242645264},{"id":"https://openalex.org/C521306242","wikidata":"https://www.wikidata.org/wiki/Q190637","display_name":"Web design","level":3,"score":0.41543978452682495},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3513367176055908},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2920362055301666},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.21685656905174255},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2152160406112671},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.10277548432350159},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2618168.2618174","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2618168.2618174","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the International Conference on Information Systems and Design of Communication","raw_type":"proceedings-article"},{"id":"pmh:oai:repositorio.iscte-iul.pt:10071/25849","is_oa":true,"landing_page_url":"http://hdl.handle.net/10071/25849","pdf_url":null,"source":{"id":"https://openalex.org/S7407055197","display_name":"Reposit\u00f3rio do ISCTE-IUL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conferenceObject"}],"best_oa_location":{"id":"pmh:oai:repositorio.iscte-iul.pt:10071/25849","is_oa":true,"landing_page_url":"http://hdl.handle.net/10071/25849","pdf_url":null,"source":{"id":"https://openalex.org/S7407055197","display_name":"Reposit\u00f3rio do ISCTE-IUL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conferenceObject"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W174086077","https://openalex.org/W316732505","https://openalex.org/W610349085","https://openalex.org/W626826289","https://openalex.org/W1483281247","https://openalex.org/W1487725643","https://openalex.org/W1508655453","https://openalex.org/W1532511849","https://openalex.org/W1560371066","https://openalex.org/W1563352526","https://openalex.org/W1565631616","https://openalex.org/W1608836379","https://openalex.org/W1788845434","https://openalex.org/W1791587663","https://openalex.org/W1966120870","https://openalex.org/W1966166519","https://openalex.org/W1971684258","https://openalex.org/W1973717784","https://openalex.org/W1975324252","https://openalex.org/W1980569376","https://openalex.org/W1982214937","https://openalex.org/W1986262965","https://openalex.org/W1995593795","https://openalex.org/W1997201796","https://openalex.org/W2005215882","https://openalex.org/W2015039703","https://openalex.org/W2018668985","https://openalex.org/W2021433146","https://openalex.org/W2023718959","https://openalex.org/W2025013988","https://openalex.org/W2028900340","https://openalex.org/W2036389121","https://openalex.org/W2038924722","https://openalex.org/W2039045809","https://openalex.org/W2055077282","https://openalex.org/W2062613482","https://openalex.org/W2066788670","https://openalex.org/W2069170903","https://openalex.org/W2082213477","https://openalex.org/W2097117058","https://openalex.org/W2100267791","https://openalex.org/W2100379340","https://openalex.org/W2101699735","https://openalex.org/W2116578868","https://openalex.org/W2126512988","https://openalex.org/W2134368355","https://openalex.org/W2145098753","https://openalex.org/W2146143340","https://openalex.org/W2150312165","https://openalex.org/W2150845173","https://openalex.org/W2163846111","https://openalex.org/W2169737976","https://openalex.org/W2530575520","https://openalex.org/W2912957542","https://openalex.org/W2997201866","https://openalex.org/W3157407122","https://openalex.org/W3217499814"],"related_works":["https://openalex.org/W2259635662","https://openalex.org/W302224538","https://openalex.org/W4376059379","https://openalex.org/W2395916148","https://openalex.org/W1542246758","https://openalex.org/W2362399072","https://openalex.org/W1650722956","https://openalex.org/W2612913190","https://openalex.org/W2154852859","https://openalex.org/W2374896516"],"abstract_inverted_index":{"The":[0,53,85,153],"gamification":[1,97,130,166],"is":[2,23,90],"growing":[3],"in":[4,98,180,249],"e-business":[5],"and":[6,68,78,109,142,183,185,233,237],"the":[7,29,34,39,42,62,71,80,83,94,99,104,115,129,144,165,199,212,224],"banks":[8],"are":[9,28],"looking":[10],"for":[11],"new":[12],"ways":[13],"to":[14,25,44,74,91,117,146,193,214,229,239],"get":[15],"more":[16,76,227],"customers":[17,162],"on":[18,82,103,132,143,171,190,211],"their":[19],"websites.":[20],"Therefore,":[21],"it":[22],"important":[24],"study":[26,89,123],"what":[27],"most":[30],"appreciated":[31],"features":[32],"of":[33,41,87,96,106,134,159,202],"website":[35,200,235],"that":[36,57,112,164,198,223],"could":[37,64,113],"influence":[38,65,95,114,131,179,189,210],"behaviour":[40],"customer":[43,191],"use":[45,118,147,203,215],"an":[46,148,156,216,230,251],"electronic":[47],"banking":[48],"system":[49],"with":[50,61,150,242],"game":[51,151],"features.":[52,152],"gamified":[54],"e-banking":[55,100,149,161,217,252],"suggests":[56],"rich":[58],"elements/features":[59],"associated":[60],"games":[63],"other":[66],"variables":[67,111],"therefore":[69],"increasing":[70,79],"client":[72],"loyalty,":[73],"spend":[75],"time":[77],"transactions":[81],"website.":[84],"aim":[86],"this":[88,122],"look":[92],"into":[93],"system.":[101,253],"Based":[102],"research":[105],"180":[107],"publications":[108],"210":[110],"intention":[116,145,213],"a":[119,125,168,176,186,207],"certain":[120],"technology":[121],"develops":[124],"theoretical":[126],"model":[127],"representing":[128],"ease":[133,201],"use,":[135],"information,":[136],"web":[137,140,181,240],"pages":[138,241],"characteristics,":[139],"design":[141,182],"results":[154],"from":[155],"online":[157],"survey":[158],"219":[160],"show":[163,222],"had":[167],"positive":[169,178,188,209],"impact":[170],"all":[172],"variables;":[173],"special":[174],"has":[175,205],"medium":[177,208],"information":[184,245],"large":[187],"intentions":[192],"use.":[194],"Further":[195],"analysis":[196],"shows":[197],"plays":[204],"also":[206,221],"gamified.":[218],"Our":[219],"findings":[220],"clients":[225],"give":[226],"importance":[228],"attractive":[231],"graphical":[232],"architecture":[234],"design,":[236],"less":[238],"so":[243],"much":[244],"or":[246],"having":[247],"pleasure":[248],"using":[250]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3}],"updated_date":"2026-06-13T07:54:00.901334","created_date":"2025-10-10T00:00:00"}