{"id":"https://openalex.org/W2032461866","doi":"https://doi.org/10.1145/2612733.2612773","title":"Utilizing social media to improve local government responsiveness","display_name":"Utilizing social media to improve local government responsiveness","publication_year":2014,"publication_date":"2014-06-18","ids":{"openalex":"https://openalex.org/W2032461866","doi":"https://doi.org/10.1145/2612733.2612773","mag":"2032461866"},"language":"en","primary_location":{"id":"doi:10.1145/2612733.2612773","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2612733.2612773","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078634311","display_name":"David Lorenzi","orcid":null},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David Lorenzi","raw_affiliation_strings":["Rutgers University, Newark, NJ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, Newark, NJ","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034878799","display_name":"Jaideep Vaidya","orcid":"https://orcid.org/0000-0002-7420-6947"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jaideep Vaidya","raw_affiliation_strings":["Rutgers University, Newark, NJ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, Newark, NJ","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002242200","display_name":"Basit Shafiq","orcid":"https://orcid.org/0000-0002-7862-6682"},"institutions":[{"id":"https://openalex.org/I207789805","display_name":"Lahore University of Management Sciences","ror":"https://ror.org/05b5x4a35","country_code":"PK","type":"education","lineage":["https://openalex.org/I207789805"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Basit Shafiq","raw_affiliation_strings":["Lahore University of Management Sciences, D.H.A Lahore, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lahore University of Management Sciences, D.H.A Lahore, Pakistan","institution_ids":["https://openalex.org/I207789805"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036705478","display_name":"Soon Ae Chun","orcid":null},"institutions":[{"id":"https://openalex.org/I142393192","display_name":"College of Staten Island","ror":"https://ror.org/02p179j44","country_code":"US","type":"education","lineage":["https://openalex.org/I142393192"]},{"id":"https://openalex.org/I174216632","display_name":"City University of New York","ror":"https://ror.org/00453a208","country_code":"US","type":"education","lineage":["https://openalex.org/I174216632"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Soon Chun","raw_affiliation_strings":["City University of New York, Staten Island, NY","City University of New York, Staten Island NY#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"City University of New York, Staten Island, NY","institution_ids":["https://openalex.org/I142393192","https://openalex.org/I174216632"]},{"raw_affiliation_string":"City University of New York, Staten Island NY#TAB#","institution_ids":["https://openalex.org/I174216632"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035095946","display_name":"Neelima Vegesna","orcid":null},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Neelima Vegesna","raw_affiliation_strings":["Rutgers University, Newark, NJ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, Newark, NJ","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010742690","display_name":"Zamil S. Alzamil","orcid":"https://orcid.org/0000-0002-8407-6437"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zamil Alzamil","raw_affiliation_strings":["Rutgers University, Newark, NJ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, Newark, NJ","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080717796","display_name":"Nabil R. Adam","orcid":"https://orcid.org/0000-0002-9931-9972"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nabil Adam","raw_affiliation_strings":["Rutgers University, Newark, NJ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, Newark, NJ","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079919260","display_name":"Seth Wainer","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Seth Wainer","raw_affiliation_strings":["City of Newark, Newark, NJ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"City of Newark, Newark, NJ","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084845728","display_name":"Vijayalakshmi Atluri","orcid":"https://orcid.org/0000-0003-2068-780X"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Vijayalakshmi Atluri","raw_affiliation_strings":["Rutgers University, Newark, NJ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, Newark, NJ","institution_ids":["https://openalex.org/I102322142"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":9,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.7524,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.91142777,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"236","last_page":"244"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11980","display_name":"Human Mobility and Location-Based Analysis","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7324926257133484},{"id":"https://openalex.org/keywords/local-government","display_name":"Local government","score":0.6841172575950623},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6540318727493286},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.63379967212677},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6331644058227539},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.532107949256897},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.4320313334465027},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3933219909667969},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2735135853290558},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.27346640825271606},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.19109022617340088},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15586254000663757},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.11058551073074341},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.09210509061813354}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7324926257133484},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.6841172575950623},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6540318727493286},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.63379967212677},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6331644058227539},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.532107949256897},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.4320313334465027},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3933219909667969},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2735135853290558},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.27346640825271606},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.19109022617340088},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15586254000663757},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11058551073074341},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.09210509061813354},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2612733.2612773","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2612733.2612773","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},{"id":"pmh:oai:alma.01RUT_INST:11663372780004646","is_oa":false,"landing_page_url":"https://scholarship.libraries.rutgers.edu/esploro/outputs/conferenceProceeding/Utilizing-social-media-to-improve-local/991031653872304646","pdf_url":null,"source":{"id":"https://openalex.org/S4210197018","display_name":"View","issn_l":"2688-268X","issn":["2688-268X","2688-3988"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Proceedings"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W16274536","https://openalex.org/W1503224068","https://openalex.org/W1513252120","https://openalex.org/W1552753267","https://openalex.org/W1964544425","https://openalex.org/W1973541916","https://openalex.org/W1975080572","https://openalex.org/W1977893532","https://openalex.org/W1992559419","https://openalex.org/W1998460924","https://openalex.org/W2016351813","https://openalex.org/W2018376500","https://openalex.org/W2042852327","https://openalex.org/W2046423471","https://openalex.org/W2050285573","https://openalex.org/W2061268154","https://openalex.org/W2067018459","https://openalex.org/W2067645484","https://openalex.org/W2068974553","https://openalex.org/W2113452762","https://openalex.org/W2122717834","https://openalex.org/W2124627359","https://openalex.org/W2132513949","https://openalex.org/W2140365989","https://openalex.org/W2151939675","https://openalex.org/W2167458426","https://openalex.org/W2537484837"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4312622923","https://openalex.org/W1977056376","https://openalex.org/W2728430307","https://openalex.org/W1990545028","https://openalex.org/W2107786128","https://openalex.org/W2020251725","https://openalex.org/W2735469505","https://openalex.org/W2078289086","https://openalex.org/W2294439425"],"abstract_inverted_index":{"In":[0],"this":[1],"paper,":[2],"we":[3,36],"investigate":[4],"ways":[5],"that":[6,19],"social":[7,63],"media":[8,64],"platforms":[9],"can":[10,68],"enhance":[11],"the":[12,26,38,42,83,95],"responsiveness":[13,100],"of":[14,16,28,88],"branches":[15],"local":[17,56,84,96],"government":[18,57,97],"deal":[20],"primarily":[21],"in":[22,104],"performing":[23],"tasks":[24],"on":[25],"behalf":[27],"citizens":[29,67],"or":[30],"interacting":[31],"with":[32],"them.":[33],"More":[34],"specifically,":[35],"utilize":[37],"Twitter":[39],"platform":[40],"(on":[41],"web":[43],"and":[44,59,101,112],"capable":[45],"smartphones)":[46],"to":[47,73,93,98],"provide":[48],"a":[49,55,90],"two":[50],"way":[51],"communications":[52],"channel":[53],"between":[54],"system":[58,91],"citizens.":[60],"Through":[61],"such":[62,89],"driven":[65],"communication,":[66],"submit":[69],"requests":[70],"for":[71],"work":[72,114],"be":[74,79],"completed,":[75],"which":[76],"could":[77],"then":[78],"carried":[80],"out":[81],"by":[82],"government.":[85],"The":[86],"goal":[87],"is":[92],"enable":[94],"increase":[99],"gain":[102],"efficiency":[103],"its":[105],"manpower":[106],"usage":[107],"through":[108],"optimized":[109],"route":[110],"planning":[111],"intelligent":[113],"dispatch.":[115]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
