{"id":"https://openalex.org/W2092310160","doi":"https://doi.org/10.1145/2591888.2591945","title":"Benefits of introducing the cloud computing based m-government in the western cape","display_name":"Benefits of introducing the cloud computing based m-government in the western cape","publication_year":2013,"publication_date":"2013-10-22","ids":{"openalex":"https://openalex.org/W2092310160","doi":"https://doi.org/10.1145/2591888.2591945","mag":"2092310160"},"language":"en","primary_location":{"id":"doi:10.1145/2591888.2591945","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2591888.2591945","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011242972","display_name":"Zoran Mitrovi\u0107","orcid":null},"institutions":[{"id":"https://openalex.org/I869660684","display_name":"University of the Western Cape","ror":"https://ror.org/00h2vm590","country_code":"ZA","type":"education","lineage":["https://openalex.org/I869660684"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"Zoran Mitrovic","raw_affiliation_strings":["University of the Western Cape, Bellville, South Africa","( University of the Western Cape Bellville South Africa )"],"affiliations":[{"raw_affiliation_string":"University of the Western Cape, Bellville, South Africa","institution_ids":["https://openalex.org/I869660684"]},{"raw_affiliation_string":"( University of the Western Cape Bellville South Africa )","institution_ids":["https://openalex.org/I869660684"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057650318","display_name":"Ntombovuyo Klaas","orcid":null},"institutions":[{"id":"https://openalex.org/I2800683076","display_name":"Government of South Africa","ror":"https://ror.org/01gwm7a05","country_code":"ZA","type":"government","lineage":["https://openalex.org/I2800683076"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Ntombovuyo Klaas","raw_affiliation_strings":["Western Cape Government, Cape Town, South Africa"],"affiliations":[{"raw_affiliation_string":"Western Cape Government, Cape Town, South Africa","institution_ids":["https://openalex.org/I2800683076"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009204198","display_name":"Fidel Mbhele","orcid":null},"institutions":[{"id":"https://openalex.org/I2800683076","display_name":"Government of South Africa","ror":"https://ror.org/01gwm7a05","country_code":"ZA","type":"government","lineage":["https://openalex.org/I2800683076"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Fidel Mbhele","raw_affiliation_strings":["Western Cape Government, Cape Town, South Africa"],"affiliations":[{"raw_affiliation_string":"Western Cape Government, Cape Town, South Africa","institution_ids":["https://openalex.org/I2800683076"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5011242972"],"corresponding_institution_ids":["https://openalex.org/I869660684"],"apc_list":null,"apc_paid":null,"fwci":1.5999,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.88949394,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"317","last_page":"325"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9677000045776367,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9521999955177307,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.7962138652801514},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.6463368535041809},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5956758260726929},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.5357235074043274},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.47213488817214966},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4606468975543976},{"id":"https://openalex.org/keywords/appropriation","display_name":"Appropriation","score":0.43524083495140076},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3843672573566437},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37872520089149475},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3224782943725586},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2378811538219452},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21896201372146606},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.18466266989707947}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.7962138652801514},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.6463368535041809},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5956758260726929},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5357235074043274},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47213488817214966},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4606468975543976},{"id":"https://openalex.org/C2776931063","wikidata":"https://www.wikidata.org/wiki/Q4781738","display_name":"Appropriation","level":2,"score":0.43524083495140076},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3843672573566437},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37872520089149475},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3224782943725586},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2378811538219452},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21896201372146606},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.18466266989707947},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2591888.2591945","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2591888.2591945","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W34370454","https://openalex.org/W643825168","https://openalex.org/W1924598448","https://openalex.org/W1978787918","https://openalex.org/W2013440497","https://openalex.org/W2042224351","https://openalex.org/W2063538953","https://openalex.org/W2091192679","https://openalex.org/W2158329041","https://openalex.org/W2234807339","https://openalex.org/W2265159679","https://openalex.org/W2285826849","https://openalex.org/W2333322930","https://openalex.org/W2976668049","https://openalex.org/W3159409816","https://openalex.org/W3162945972","https://openalex.org/W4241459102","https://openalex.org/W4285719527","https://openalex.org/W6638788340"],"related_works":["https://openalex.org/W4253857224","https://openalex.org/W2373727645","https://openalex.org/W2361608907","https://openalex.org/W2328029713","https://openalex.org/W1588336505","https://openalex.org/W2981691174","https://openalex.org/W4388867209","https://openalex.org/W3005098871","https://openalex.org/W2504309408","https://openalex.org/W2064390971"],"abstract_inverted_index":{"Successful":[0],"delivery":[1,99,231],"of":[2,15,60,82,142,153,161,179,202,239,250],"services":[3,75,104,125],"and":[4,18,32,42,92,101,107,116,131,182,205,228,232],"information":[5,17],"to":[6,26,49,69,134],"the":[7,13,51,58,61,77,83,120,140,143,159,175,183,235,259],"public":[8],"nowadays":[9],"largely":[10,147],"depends":[11],"on":[12,76,150,164,188],"use":[14,238],"modern":[16],"communication":[19],"technologies":[20],"(ICT),":[21],"which":[22],"are":[23],"transforming":[24],"governments":[25],"be":[27,50,135],"more":[28,105,226],"accessible,":[29],"efficient,":[30],"effective":[31,227],"accountable.":[33],"The":[34],"pertinent":[35],"literature":[36,190],"suggests":[37],"that":[38,79,114,209],"cloud":[39,71,94,128],"computing":[40,72,95,129],"(CC)":[41],"technology-enabled":[43],"mobile":[44,84],"government":[45,103,117,223],"(m-government)":[46],"combined":[47],"seem":[48],"most":[52],"plausible":[53],"in":[54,66,89,119,174,218],"this":[55,90,219,251],"regard.":[56],"Hence,":[57],"plans":[59],"Western":[62,121],"Cape":[63,122],"Government":[64],"(WCG)":[65],"South":[67],"Africa":[68],"introduce":[70],"based":[73,145,241],"m-government":[74,124,146,242],"assumptions":[78],"(i)":[80],"penetration":[81],"phones":[85],"is":[86],"almost":[87],"100%":[88],"province":[91],"(ii)":[93],"can":[96,215],"reduce":[97],"service":[98,230],"costs":[100],"make":[102],"accessible":[106],"effective.":[108],"Although":[109],"recent":[110],"studies":[111],"have":[112,157,245],"found":[113,173,208],"citizens":[115],"officials":[118,204,224],"perceive":[123],"supplied":[126],"via":[127],"beneficial,":[130],"thus":[132],"likely":[133],"used,":[136],"deriving":[137],"benefits":[138],"from":[139],"introduction":[141],"CC":[144,240],"still":[148],"depend":[149],"a":[151],"number":[152],"other":[154],"factors.":[155],"We":[156,207,244],"explored":[158],"impact":[160],"these":[162,210],"factors":[163],"policy-making":[165,217],"using":[166],"two":[167,198],"ICT":[168],"benefit":[169],"conceptual":[170,195],"models:":[171],"one":[172],"Information":[176],"Management":[177],"Body":[178],"Knowledge":[180],"(IMBOK)":[181],"Access-Adoption-Appropriation":[184],"(AAA)":[185],"model.":[186],"Based":[187],"our":[189,194],"review":[191],"we":[192],"tested":[193],"findings":[196],"with":[197],"focus":[199],"groups":[200],"consisting":[201],"WCG":[203],"citizens.":[206],"models,":[211],"if":[212],"used":[213],"appropriately,":[214],"guide":[216],"area,":[220],"by":[221],"leading":[222],"toward":[225],"efficient":[229],"allow":[233],"for":[234,258],"citizens'":[236],"beneficial":[237],"services.":[243],"also":[246],"acknowledged":[247],"some":[248,256],"limitation":[249],"study":[252],"as":[253,255],"well":[254],"recommendations":[257],"further":[260],"research.":[261]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
