{"id":"https://openalex.org/W2009391556","doi":"https://doi.org/10.1145/2591062.2591172","title":"Characterization of operational failures from a business data processing SaaS platform","display_name":"Characterization of operational failures from a business data processing SaaS platform","publication_year":2014,"publication_date":"2014-05-20","ids":{"openalex":"https://openalex.org/W2009391556","doi":"https://doi.org/10.1145/2591062.2591172","mag":"2009391556"},"language":"en","primary_location":{"id":"doi:10.1145/2591062.2591172","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2591062.2591172","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the 36th International Conference on Software Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021964790","display_name":"Catello Di Martino","orcid":"https://orcid.org/0000-0003-4460-516X"},"institutions":[{"id":"https://openalex.org/I157725225","display_name":"University of Illinois Urbana-Champaign","ror":"https://ror.org/047426m28","country_code":"US","type":"education","lineage":["https://openalex.org/I157725225"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Catello Di Martino","raw_affiliation_strings":["University of Illinois at Urbana-Champaign, USA"],"affiliations":[{"raw_affiliation_string":"University of Illinois at Urbana-Champaign, USA","institution_ids":["https://openalex.org/I157725225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043860236","display_name":"Zbigniew Kalbarczyk","orcid":"https://orcid.org/0009-0002-6040-6865"},"institutions":[{"id":"https://openalex.org/I157725225","display_name":"University of Illinois Urbana-Champaign","ror":"https://ror.org/047426m28","country_code":"US","type":"education","lineage":["https://openalex.org/I157725225"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zbigniew Kalbarczyk","raw_affiliation_strings":["University of Illinois at Urbana-Champaign, USA"],"affiliations":[{"raw_affiliation_string":"University of Illinois at Urbana-Champaign, USA","institution_ids":["https://openalex.org/I157725225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067802693","display_name":"Ravishankar K. Iyer","orcid":"https://orcid.org/0000-0003-2245-3038"},"institutions":[{"id":"https://openalex.org/I157725225","display_name":"University of Illinois Urbana-Champaign","ror":"https://ror.org/047426m28","country_code":"US","type":"education","lineage":["https://openalex.org/I157725225"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ravishankar K. Iyer","raw_affiliation_strings":["University of Illinois at Urbana-Champaign, USA"],"affiliations":[{"raw_affiliation_string":"University of Illinois at Urbana-Champaign, USA","institution_ids":["https://openalex.org/I157725225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088893097","display_name":"Geetika Goel","orcid":null},"institutions":[{"id":"https://openalex.org/I110675161","display_name":"Infosys (India)","ror":"https://ror.org/03bs18y54","country_code":"IN","type":"company","lineage":["https://openalex.org/I110675161"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Geetika Goel","raw_affiliation_strings":["Infosys Labs, India"],"affiliations":[{"raw_affiliation_string":"Infosys Labs, India","institution_ids":["https://openalex.org/I110675161"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005045185","display_name":"Santonu Sarkar","orcid":"https://orcid.org/0000-0001-9470-7012"},"institutions":[{"id":"https://openalex.org/I110675161","display_name":"Infosys (India)","ror":"https://ror.org/03bs18y54","country_code":"IN","type":"company","lineage":["https://openalex.org/I110675161"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Santonu Sarkar","raw_affiliation_strings":["Infosys Labs, India"],"affiliations":[{"raw_affiliation_string":"Infosys Labs, India","institution_ids":["https://openalex.org/I110675161"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102762161","display_name":"Rajeshwari Ganesan","orcid":null},"institutions":[{"id":"https://openalex.org/I110675161","display_name":"Infosys (India)","ror":"https://ror.org/03bs18y54","country_code":"IN","type":"company","lineage":["https://openalex.org/I110675161"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Rajeshwari Ganesan","raw_affiliation_strings":["Infosys Labs, India"],"affiliations":[{"raw_affiliation_string":"Infosys Labs, India","institution_ids":["https://openalex.org/I110675161"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5021964790"],"corresponding_institution_ids":["https://openalex.org/I157725225"],"apc_list":null,"apc_paid":null,"fwci":5.036,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.95486317,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"195","last_page":"204"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12423","display_name":"Software Reliability and Analysis Research","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workload","display_name":"Workload","score":0.8013407588005066},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6957476139068604},{"id":"https://openalex.org/keywords/failure-rate","display_name":"Failure rate","score":0.6423330307006836},{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"Software as a service","score":0.5849571228027344},{"id":"https://openalex.org/keywords/timeout","display_name":"Timeout","score":0.5277403593063354},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.46372076869010925},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.4446735680103302},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.39613980054855347},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.39203745126724243},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.3727197051048279},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17494496703147888},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.1667250692844391},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.155349463224411}],"concepts":[{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.8013407588005066},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6957476139068604},{"id":"https://openalex.org/C163164238","wikidata":"https://www.wikidata.org/wiki/Q2737027","display_name":"Failure rate","level":2,"score":0.6423330307006836},{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.5849571228027344},{"id":"https://openalex.org/C31691690","wikidata":"https://www.wikidata.org/wiki/Q1753979","display_name":"Timeout","level":2,"score":0.5277403593063354},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46372076869010925},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.4446735680103302},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.39613980054855347},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.39203745126724243},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.3727197051048279},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17494496703147888},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.1667250692844391},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.155349463224411},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2591062.2591172","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2591062.2591172","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the 36th International Conference on Software Engineering","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.675.5067","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.675.5067","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.catellodimartino.it/index.php?Itemid%3D31%26gid%3D90%26option%3Dcom_docman%26task%3Ddoc_download","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.44999998807907104,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W200983080","https://openalex.org/W1964643111","https://openalex.org/W2019092873","https://openalex.org/W2029039689","https://openalex.org/W2031411490","https://openalex.org/W2033472898","https://openalex.org/W2039676055","https://openalex.org/W2044300056","https://openalex.org/W2063473896","https://openalex.org/W2090139352","https://openalex.org/W2110229593","https://openalex.org/W2130655713","https://openalex.org/W2132561736","https://openalex.org/W2141051748","https://openalex.org/W2153242493","https://openalex.org/W2161713768","https://openalex.org/W2163578478","https://openalex.org/W2165927408","https://openalex.org/W3151686641","https://openalex.org/W4242739956","https://openalex.org/W6682632765"],"related_works":["https://openalex.org/W2001619020","https://openalex.org/W2318163330","https://openalex.org/W2117749464","https://openalex.org/W4362636126","https://openalex.org/W2113451084","https://openalex.org/W2094374755","https://openalex.org/W2008788431","https://openalex.org/W2045868190","https://openalex.org/W1982218871","https://openalex.org/W2048785841"],"abstract_inverted_index":{"This":[0],"paper":[1,122],"characterizes":[2],"operational":[3],"failures":[4,72,86],"of":[5,20,39,71,84,89,109,117],"a":[6],"production":[7],"Custom":[8],"Package":[9],"Good":[10],"Software-as-a-Service":[11],"(SaaS)":[12],"platform.":[13],"Events":[14],"log":[15],"collected":[16],"over":[17],"283":[18],"days":[19],"in-field":[21],"operation":[22],"are":[23,73,87],"used":[24],"to":[25,139],"characterize":[26],"platform":[27,46,137,141],"failures.":[28],"The":[29,65],"characterization":[30],"is":[31,105],"performed":[32],"by":[33,75,112],"estimating":[34],"(i)":[35,69],"common":[36],"failure":[37,49,63,94],"types":[38],"the":[40,62,85,93,98,113,121,124,129,132],"platform,":[41],"(ii)":[42,81],"key":[43],"factors":[44],"impacting":[45],"failures,":[47],"(iii)":[48,92],"rate,":[50],"and":[51,91,127,131,145],"(iv)":[52],"how":[53,128],"user":[54],"workload":[55,99,114],"(files":[56],"submitted":[57],"for":[58],"processing)":[59],"impacts":[60],"on":[61],"rate.":[64],"major":[66],"findings":[67,130],"are:":[68],"34.1%":[70],"caused":[74],"unexpected":[76],"values":[77],"in":[78],"customers'":[79],"data,":[80],"nearly":[82],"33%":[83],"because":[88],"timeout,":[90],"rate":[95],"increases":[96],"if":[97],"intensity":[100],"(transactions/second)":[101],"increases,":[102],"while":[103],"there":[104],"no":[106],"statistical":[107],"evidence":[108],"being":[110],"influenced":[111],"volume":[115],"(size":[116],"users'":[118],"data).":[119],"Finally,":[120],"presents":[123],"lessons":[125],"learned":[126],"implemented":[133],"analysis":[134],"tool":[135],"allow":[136],"developers":[138],"improve":[140],"code,":[142],"system":[143],"settings":[144],"customer":[146],"management.":[147]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":6}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
