{"id":"https://openalex.org/W2097676396","doi":"https://doi.org/10.1145/2517899.2517911","title":"Balancing burden and benefit","display_name":"Balancing burden and benefit","publication_year":2013,"publication_date":"2013-12-07","ids":{"openalex":"https://openalex.org/W2097676396","doi":"https://doi.org/10.1145/2517899.2517911","mag":"2097676396"},"language":"en","primary_location":{"id":"doi:10.1145/2517899.2517911","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2517899.2517911","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050089757","display_name":"Ariel Schwartz","orcid":null},"institutions":[{"id":"https://openalex.org/I4210124949","display_name":"Microsoft Research (India)","ror":"https://ror.org/02w7f3w92","country_code":"IN","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210124949"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Ariel Schwartz","raw_affiliation_strings":["University of Texas at Austin, Austin, TX and Microsoft Research, Bangalore, India"],"affiliations":[{"raw_affiliation_string":"University of Texas at Austin, Austin, TX and Microsoft Research, Bangalore, India","institution_ids":["https://openalex.org/I4210124949"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006638642","display_name":"Mohini Bhavsar","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mohini Bhavsar","raw_affiliation_strings":["Dimagi, Inc., New Delhi, India","Dimagi, Inc., New Delhi, India#TAB#"],"affiliations":[{"raw_affiliation_string":"Dimagi, Inc., New Delhi, India","institution_ids":[]},{"raw_affiliation_string":"Dimagi, Inc., New Delhi, India#TAB#","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023381858","display_name":"Edward Cutrell","orcid":"https://orcid.org/0000-0002-9053-6057"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]},{"id":"https://openalex.org/I4210124949","display_name":"Microsoft Research (India)","ror":"https://ror.org/02w7f3w92","country_code":"IN","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210124949"]}],"countries":["IN","US"],"is_corresponding":false,"raw_author_name":"Edward Cutrell","raw_affiliation_strings":["Microsoft Research, Bangalore, India","Microsoft Research, Bangalore, India#TAB#"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, Bangalore, India","institution_ids":["https://openalex.org/I4210124949"]},{"raw_affiliation_string":"Microsoft Research, Bangalore, India#TAB#","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019723712","display_name":"Jonathan Donner","orcid":"https://orcid.org/0000-0001-6914-1918"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]},{"id":"https://openalex.org/I4210124949","display_name":"Microsoft Research (India)","ror":"https://ror.org/02w7f3w92","country_code":"IN","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210124949"]}],"countries":["IN","US"],"is_corresponding":false,"raw_author_name":"Jonathan Donner","raw_affiliation_strings":["Microsoft Research, Bangalore, India","Microsoft Research, Bangalore, India#TAB#"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, Bangalore, India","institution_ids":["https://openalex.org/I4210124949"]},{"raw_affiliation_string":"Microsoft Research, Bangalore, India#TAB#","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5068503776","display_name":"Melissa Densmore","orcid":"https://orcid.org/0000-0003-1733-2653"},"institutions":[{"id":"https://openalex.org/I4210124949","display_name":"Microsoft Research (India)","ror":"https://ror.org/02w7f3w92","country_code":"IN","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210124949"]},{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["IN","US"],"is_corresponding":false,"raw_author_name":"Melissa Densmore","raw_affiliation_strings":["Microsoft Research, Bangalore, India","Microsoft Research, Bangalore, India#TAB#"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, Bangalore, India","institution_ids":["https://openalex.org/I4210124949"]},{"raw_affiliation_string":"Microsoft Research, Bangalore, India#TAB#","institution_ids":["https://openalex.org/I1290206253"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5050089757"],"corresponding_institution_ids":["https://openalex.org/I4210124949"],"apc_list":null,"apc_paid":null,"fwci":2.8464,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.91697572,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"140","last_page":"143"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9832000136375427,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9832000136375427,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.964900016784668,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10629","display_name":"Health Policy Implementation Science","score":0.9114999771118164,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.544529378414154}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.544529378414154}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2517899.2517911","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2517899.2517911","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.7200000286102295,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2024135879","https://openalex.org/W2031190751","https://openalex.org/W2071179282","https://openalex.org/W2079042034","https://openalex.org/W2147748684","https://openalex.org/W2154843660","https://openalex.org/W2738564186"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W2350741829","https://openalex.org/W2530322880","https://openalex.org/W1596801655"],"abstract_inverted_index":{"Mobile":[0],"devices":[1,168],"are":[2,15,156],"increasingly":[3,157],"powerful":[4],"and":[5,10,68,73,118,129,139,146,161],"flexible":[6],"tools":[7,170],"for":[8,113,124],"computing":[9],"communication.":[11],"When":[12],"ICTD":[13],"workers":[14,165],"given":[16],"a":[17,82,102],"mobile":[18,56,167],"phone":[19],"\"for":[20],"work\",":[21],"what":[22,29],"else":[23],"do":[24],"they":[25],"do?":[26],"And":[27],"to":[28,52,143,171],"extent":[30],"can":[31],"or":[32],"should":[33],"an":[34],"employer":[35],"shape":[36],"that":[37,48,109],"use?":[38],"This":[39,58],"note":[40],"presents":[41],"research":[42],"in":[43,78,99],"progress,":[44],"focused":[45],"on":[46],"rules":[47,62],"development":[49],"projects":[50,80],"impose":[51],"govern":[53],"use":[54,112],"of":[55,75,95,104,148,153],"devices.":[57],"work":[59,126],"maps":[60],"these":[61,76],"against":[63],"actual":[64],"instrumental":[65],"(work-related,":[66],"non-prescribed)":[67],"non-instrumental":[69],"(personal)":[70],"device":[71,111,130],"use,":[72],"enforcement":[74],"rules,":[77],"eight":[79],"using":[81],"popular":[83],"mobile-based":[84],"job":[85],"aid,":[86],"CommCare.":[87],"We":[88,121,132],"present":[89],"early":[90],"insights":[91],"from":[92],"qualitative":[93],"analysis":[94],"two":[96],"such":[97],"deployments":[98],"India":[100],"identifying":[101],"range":[103],"often":[105],"conflicting":[106],"policy":[107],"choices":[108],"affect":[110],"project":[114],"mission":[115],"and/or":[116],"professional":[117],"personal":[119],"empowerment.":[120],"explore":[122],"tradeoffs":[123],"morale,":[125],"quality,":[127],"mission,":[128],"integrity.":[131],"identify":[133],"user":[134],"remote":[135],"availability,":[136],"soft":[137],"intimidation,":[138],"validation":[140],"as":[141,159,169],"mechanisms":[142],"shift":[144],"authority":[145],"credibility":[147],"information":[149],"sources.":[150],"The":[151],"implications":[152],"our":[154],"findings":[155],"important":[158],"governments":[160],"NGOs":[162],"arm":[163],"frontline":[164],"with":[166],"improve":[172],"service":[173],"delivery.":[174]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
