{"id":"https://openalex.org/W2094014409","doi":"https://doi.org/10.1145/2516604.2516622","title":"Instituting credibility, accountability and transparency in local service delivery?","display_name":"Instituting credibility, accountability and transparency in local service delivery?","publication_year":2013,"publication_date":"2013-12-07","ids":{"openalex":"https://openalex.org/W2094014409","doi":"https://doi.org/10.1145/2516604.2516622","mag":"2094014409"},"language":"en","primary_location":{"id":"doi:10.1145/2516604.2516622","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2516604.2516622","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079077048","display_name":"Anjali Karol Mohan","orcid":"https://orcid.org/0000-0003-0626-7120"},"institutions":[{"id":"https://openalex.org/I181514455","display_name":"International Institute of Information Technology Bangalore","ror":"https://ror.org/05h9eqy10","country_code":"IN","type":"education","lineage":["https://openalex.org/I181514455"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Anjali K. Mohan","raw_affiliation_strings":["IIIT Bangalore, Karnataka, India","IIIT-Bangalore, Karnataka, India"],"affiliations":[{"raw_affiliation_string":"IIIT Bangalore, Karnataka, India","institution_ids":["https://openalex.org/I181514455"]},{"raw_affiliation_string":"IIIT-Bangalore, Karnataka, India","institution_ids":["https://openalex.org/I181514455"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023381858","display_name":"Edward Cutrell","orcid":"https://orcid.org/0000-0002-9053-6057"},"institutions":[{"id":"https://openalex.org/I4210124949","display_name":"Microsoft Research (India)","ror":"https://ror.org/02w7f3w92","country_code":"IN","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210124949"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Edward Cutrell","raw_affiliation_strings":["Microsoft Research Lab, Bangalore, Karnataka, India"],"affiliations":[{"raw_affiliation_string":"Microsoft Research Lab, Bangalore, Karnataka, India","institution_ids":["https://openalex.org/I4210124949"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079772490","display_name":"Balaji Parthasarathy","orcid":"https://orcid.org/0000-0002-4246-8918"},"institutions":[{"id":"https://openalex.org/I181514455","display_name":"International Institute of Information Technology Bangalore","ror":"https://ror.org/05h9eqy10","country_code":"IN","type":"education","lineage":["https://openalex.org/I181514455"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Balaji Parthasarathy","raw_affiliation_strings":["IIIT Bangalore, Karnataka, India","IIIT-Bangalore, Karnataka, India"],"affiliations":[{"raw_affiliation_string":"IIIT Bangalore, Karnataka, India","institution_ids":["https://openalex.org/I181514455"]},{"raw_affiliation_string":"IIIT-Bangalore, Karnataka, India","institution_ids":["https://openalex.org/I181514455"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5079077048"],"corresponding_institution_ids":["https://openalex.org/I181514455"],"apc_list":null,"apc_paid":null,"fwci":3.7814,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.94524828,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"238","last_page":"247"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12147","display_name":"Urban and Rural Development Challenges","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/3322","display_name":"Urban Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12147","display_name":"Urban and Rural Development Challenges","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/3322","display_name":"Urban Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11461","display_name":"Local Government Finance and Decentralization","score":0.9646000266075134,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/decentralization","display_name":"Decentralization","score":0.9483921527862549},{"id":"https://openalex.org/keywords/accountability","display_name":"Accountability","score":0.9179362058639526},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.6692565679550171},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.6189293265342712},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.566368043422699},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.5574969053268433},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4802184998989105},{"id":"https://openalex.org/keywords/e-governance","display_name":"E-governance","score":0.47179001569747925},{"id":"https://openalex.org/keywords/psychological-intervention","display_name":"Psychological intervention","score":0.4407999813556671},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.43124544620513916},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4292730689048767},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.38264167308807373},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3531382083892822},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.2961301803588867},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2632955312728882},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24782297015190125},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.21510571241378784},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1296311914920807},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.08214512467384338},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.08181828260421753},{"id":"https://openalex.org/keywords/market-economy","display_name":"Market economy","score":0.07021406292915344},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.06944763660430908}],"concepts":[{"id":"https://openalex.org/C136810230","wikidata":"https://www.wikidata.org/wiki/Q188961","display_name":"Decentralization","level":2,"score":0.9483921527862549},{"id":"https://openalex.org/C2776007630","wikidata":"https://www.wikidata.org/wiki/Q2798912","display_name":"Accountability","level":2,"score":0.9179362058639526},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.6692565679550171},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.6189293265342712},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.566368043422699},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.5574969053268433},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4802184998989105},{"id":"https://openalex.org/C2775975177","wikidata":"https://www.wikidata.org/wiki/Q15118772","display_name":"E-governance","level":3,"score":0.47179001569747925},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.4407999813556671},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.43124544620513916},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4292730689048767},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38264167308807373},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3531382083892822},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2961301803588867},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2632955312728882},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24782297015190125},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.21510571241378784},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1296311914920807},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.08214512467384338},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.08181828260421753},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.07021406292915344},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.06944763660430908},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2516604.2516622","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2516604.2516622","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.49000000953674316}],"awards":[],"funders":[{"id":"https://openalex.org/F4320307855","display_name":"World Bank Group","ror":"https://ror.org/00ae7jd04"},{"id":"https://openalex.org/F4320308943","display_name":"Microsoft Research","ror":"https://ror.org/00d0nc645"},{"id":"https://openalex.org/F4320329279","display_name":"Universitatea \"Lucian Blaga\" din Sibiu","ror":"https://ror.org/026gdz537"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W338583916","https://openalex.org/W1496041703","https://openalex.org/W1528188538","https://openalex.org/W1539148257","https://openalex.org/W1550405527","https://openalex.org/W1605105355","https://openalex.org/W1972615085","https://openalex.org/W2018249746","https://openalex.org/W2054212160","https://openalex.org/W2073377195","https://openalex.org/W2087059400","https://openalex.org/W2112289938","https://openalex.org/W2115447132","https://openalex.org/W2154413341","https://openalex.org/W2162642761","https://openalex.org/W2210639217","https://openalex.org/W2338435851","https://openalex.org/W2611634515","https://openalex.org/W6737913097","https://openalex.org/W6757540146"],"related_works":["https://openalex.org/W2186336397","https://openalex.org/W2512287478","https://openalex.org/W3122453554","https://openalex.org/W2963620294","https://openalex.org/W2108733830","https://openalex.org/W2182170892","https://openalex.org/W2991934140","https://openalex.org/W2954868007","https://openalex.org/W3195220007","https://openalex.org/W2770915691"],"abstract_inverted_index":{"While":[0],"e-governance":[1,52,103],"is":[2,33],"acclaimed":[3],"as":[4],"a":[5,24,37],"means":[6],"to":[7,64,88,117],"decentralisation,":[8],"and":[9,12,62,97,107,122,131],"an":[10,105],"efficiency":[11,106,134],"accountability":[13,108,127],"enhancing":[14,109],"mechanism,":[15],"it":[16,77],"can":[17,78],"be":[18,71],"implemented":[19],"in":[20,36,54,119],"different":[21],"ways.":[22],"In":[23],"strong":[25],"centralized":[26,38,115],"state":[27,56,130],"like":[28],"the":[29,46,55,89,100,112,114,126,129,133],"Indian":[30],"state,":[31],"decentralization":[32,118],"often":[34,86],"pursued":[35],"manner":[39],"through":[40],"top-down":[41],"interventions.":[42],"This":[43],"paper,":[44],"traces":[45],"implementation":[47],"of":[48,57,75,83,91,95,102,128,136],"two":[49],"centrally":[50],"driven":[51],"interventions":[53],"Karnataka,":[58],"India":[59],"i.e.":[60],"Helpline":[61,96,121],"Aasthi":[63,98,123],"argue":[65],"that":[66],"while":[67],"'centralized":[68],"decentralization'":[69],"may":[70],"justified":[72],"on":[73],"grounds":[74],"standardization,":[76],"have":[79],"divergent":[80],"outcomes,":[81],"many":[82],"which":[84],"are":[85],"contrary":[87],"objectives":[90],"decentralization.":[92,138],"The":[93],"experience":[94],"belies":[99],"claim":[101],"being":[104],"mechanism.":[110],"On":[111],"contrary,":[113],"approach":[116],"implementing":[120],"has":[124],"weakened":[125],"limited":[132],"gains":[135],"urban":[137]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}