{"id":"https://openalex.org/W2103796494","doi":"https://doi.org/10.1145/2470654.2470685","title":"A multi-site field study of crowdsourced contextual help","display_name":"A multi-site field study of crowdsourced contextual help","publication_year":2013,"publication_date":"2013-04-27","ids":{"openalex":"https://openalex.org/W2103796494","doi":"https://doi.org/10.1145/2470654.2470685","mag":"2103796494"},"language":"en","primary_location":{"id":"doi:10.1145/2470654.2470685","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2470654.2470685","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051092148","display_name":"Parmit K. Chilana","orcid":"https://orcid.org/0009-0007-0173-1752"},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Parmit K. Chilana","raw_affiliation_strings":["University of Washington, Seattle, Washington, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle, Washington, USA","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037160778","display_name":"Amy J. Ko","orcid":"https://orcid.org/0000-0001-7461-4783"},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Amy J. Ko","raw_affiliation_strings":["University of Washington, Seattle, Washington, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle, Washington, USA","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086377685","display_name":"Jacob O. Wobbrock","orcid":"https://orcid.org/0000-0003-3675-5491"},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jacob O. Wobbrock","raw_affiliation_strings":["University of Washington, Seattle, Washington, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle, Washington, USA","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058485609","display_name":"Tovi Grossman","orcid":"https://orcid.org/0000-0002-0494-5373"},"institutions":[{"id":"https://openalex.org/I4210103820","display_name":"Autodesk (Canada)","ror":"https://ror.org/01b3dk794","country_code":"CA","type":"company","lineage":["https://openalex.org/I1286353243","https://openalex.org/I4210103820"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Tovi Grossman","raw_affiliation_strings":["Autodesk Research, Toronto, Ontario, Canada","Autodesk Research, Toronto, Ontario, Canada#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Autodesk Research, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I4210103820"]},{"raw_affiliation_string":"Autodesk Research, Toronto, Ontario, Canada#TAB#","institution_ids":["https://openalex.org/I4210103820"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"217","last_page":"226"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13197","display_name":"Spreadsheets and End-User Computing","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.783837080001831},{"id":"https://openalex.org/keywords/reuse","display_name":"Reuse","score":0.6590981483459473},{"id":"https://openalex.org/keywords/crowdsourcing","display_name":"Crowdsourcing","score":0.6218952536582947},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.6153068542480469},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.6140222549438477},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5957518815994263},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4698086380958557},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.4444034695625305},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.42112284898757935},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.34609225392341614},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33037859201431274},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09026288986206055}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.783837080001831},{"id":"https://openalex.org/C206588197","wikidata":"https://www.wikidata.org/wiki/Q846574","display_name":"Reuse","level":2,"score":0.6590981483459473},{"id":"https://openalex.org/C62230096","wikidata":"https://www.wikidata.org/wiki/Q275969","display_name":"Crowdsourcing","level":2,"score":0.6218952536582947},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.6153068542480469},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.6140222549438477},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5957518815994263},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4698086380958557},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.4444034695625305},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.42112284898757935},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.34609225392341614},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33037859201431274},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09026288986206055},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C548081761","wikidata":"https://www.wikidata.org/wiki/Q180388","display_name":"Waste management","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2470654.2470685","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2470654.2470685","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.4300000071525574,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W127874871","https://openalex.org/W1485288659","https://openalex.org/W1556602278","https://openalex.org/W1556808170","https://openalex.org/W1586098591","https://openalex.org/W1599695870","https://openalex.org/W1633592441","https://openalex.org/W1658908529","https://openalex.org/W1975678062","https://openalex.org/W1979725670","https://openalex.org/W1983708541","https://openalex.org/W1984565341","https://openalex.org/W1989847665","https://openalex.org/W2002368823","https://openalex.org/W2015564561","https://openalex.org/W2022797053","https://openalex.org/W2041891782","https://openalex.org/W2047631723","https://openalex.org/W2056683859","https://openalex.org/W2068408009","https://openalex.org/W2082618327","https://openalex.org/W2090735321","https://openalex.org/W2099769844","https://openalex.org/W2111009050","https://openalex.org/W2111971407","https://openalex.org/W2118101410","https://openalex.org/W2130500927","https://openalex.org/W2132930719","https://openalex.org/W2137818181","https://openalex.org/W2139374478","https://openalex.org/W2143190293","https://openalex.org/W2148277253","https://openalex.org/W2155073551","https://openalex.org/W2162429645","https://openalex.org/W2165946536","https://openalex.org/W2625145323","https://openalex.org/W3121647552","https://openalex.org/W4319738583","https://openalex.org/W6633427812","https://openalex.org/W6634855606"],"related_works":["https://openalex.org/W3032998312","https://openalex.org/W135177976","https://openalex.org/W4384486036","https://openalex.org/W1503094549","https://openalex.org/W2337920774","https://openalex.org/W4286908577","https://openalex.org/W2886410948","https://openalex.org/W2025875869","https://openalex.org/W4318823662","https://openalex.org/W3207526114"],"abstract_inverted_index":{"We":[0,29],"present":[1],"a":[2,9,96,118],"multi-site":[3],"field":[4],"study":[5],"to":[6,17,70,83],"evaluate":[7],"LemonAid,":[8],"crowdsourced":[10,119],"contextual":[11,120],"help":[12,121,136],"approach":[13],"that":[14,63],"allows":[15],"users":[16,41,67],"retrieve":[18],"relevant":[19],"questions":[20],"and":[21,42,56,74,88,115,123,130],"answers":[22],"by":[23,38,94],"making":[24],"selections":[25],"within":[26],"the":[27,90,108,113,128],"interface.":[28],"deployed":[30],"LemonAid":[31,69,81,95],"on":[32],"4":[33],"different":[34],"web":[35],"sites":[36,87],"used":[37],"thousands":[39],"of":[40,66,99,112,117,133],"collected":[43],"data":[44,92],"over":[45,49,64],"several":[46,125],"weeks,":[47],"gathering":[48],"1,200":[50],"usage":[51],"logs,":[52],"168":[53],"exit":[54],"surveys,":[55],"36":[57],"one-on-one":[58],"interviews.":[59],"Our":[60,105],"results":[61],"indicate":[62],"70%":[65],"found":[68,80,89],"be":[71],"helpful,":[72],"intuitive,":[73],"desirable":[75],"for":[76,138],"reuse.":[77],"Software":[78],"teams":[79],"easy":[82],"integrate":[84],"with":[85],"their":[86],"analytics":[91],"aggregated":[93],"novel":[97],"way":[98],"learning":[100],"about":[101],"users'":[102],"popular":[103],"questions.":[104],"work":[106],"provides":[107],"first":[109],"holistic":[110],"picture":[111],"adoption":[114],"use":[116],"system":[122],"offers":[124],"insights":[126],"into":[127],"social":[129],"organizational":[131],"dimensions":[132],"implementing":[134],"such":[135],"systems":[137],"real-world":[139],"applications.":[140]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
