{"id":"https://openalex.org/W2090119965","doi":"https://doi.org/10.1145/2347504.2347570","title":"Design adventures in public sector","display_name":"Design adventures in public sector","publication_year":2011,"publication_date":"2011-06-22","ids":{"openalex":"https://openalex.org/W2090119965","doi":"https://doi.org/10.1145/2347504.2347570","mag":"2090119965"},"language":"en","primary_location":{"id":"doi:10.1145/2347504.2347570","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2347504.2347570","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075094934","display_name":"Kirsi Hakio","orcid":"https://orcid.org/0000-0001-9070-6346"},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Kirsi Hakio","raw_affiliation_strings":["Aalto University School of Art and Design, Helsinki"],"affiliations":[{"raw_affiliation_string":"Aalto University School of Art and Design, Helsinki","institution_ids":["https://openalex.org/I9927081"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036369059","display_name":"Tuuli Mattelm\u00e4ki","orcid":null},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Tuuli Mattelm\u00e4ki","raw_affiliation_strings":["Aalto University School of Art and Design, Helsinki"],"affiliations":[{"raw_affiliation_string":"Aalto University School of Art and Design, Helsinki","institution_ids":["https://openalex.org/I9927081"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5075094934"],"corresponding_institution_ids":["https://openalex.org/I9927081"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.1601654,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/adventure","display_name":"Adventure","score":0.6900546550750732},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6695863604545593},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.6347390413284302},{"id":"https://openalex.org/keywords/design-thinking","display_name":"Design thinking","score":0.5938416123390198},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5031093955039978},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4876021444797516},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.4776574373245239},{"id":"https://openalex.org/keywords/design-methods","display_name":"Design methods","score":0.4659600853919983},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.42585355043411255},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.42525485157966614},{"id":"https://openalex.org/keywords/organizational-architecture","display_name":"Organizational architecture","score":0.4165850281715393},{"id":"https://openalex.org/keywords/strategic-design","display_name":"Strategic design","score":0.4104500114917755},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.35852545499801636},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3039768934249878},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.27358579635620117},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23120474815368652},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.19339823722839355},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.17457416653633118},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.16028887033462524},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15745237469673157},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.13843393325805664},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.11824887990951538}],"concepts":[{"id":"https://openalex.org/C42133412","wikidata":"https://www.wikidata.org/wiki/Q319221","display_name":"Adventure","level":2,"score":0.6900546550750732},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6695863604545593},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.6347390413284302},{"id":"https://openalex.org/C142778471","wikidata":"https://www.wikidata.org/wiki/Q1200670","display_name":"Design thinking","level":2,"score":0.5938416123390198},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5031093955039978},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4876021444797516},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4776574373245239},{"id":"https://openalex.org/C138852830","wikidata":"https://www.wikidata.org/wiki/Q2292993","display_name":"Design methods","level":2,"score":0.4659600853919983},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42585355043411255},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.42525485157966614},{"id":"https://openalex.org/C156812175","wikidata":"https://www.wikidata.org/wiki/Q3318170","display_name":"Organizational architecture","level":2,"score":0.4165850281715393},{"id":"https://openalex.org/C87736272","wikidata":"https://www.wikidata.org/wiki/Q7621833","display_name":"Strategic design","level":3,"score":0.4104500114917755},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.35852545499801636},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3039768934249878},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.27358579635620117},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23120474815368652},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.19339823722839355},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.17457416653633118},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.16028887033462524},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15745237469673157},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13843393325805664},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.11824887990951538},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2347504.2347570","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2347504.2347570","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7400000095367432,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W238684516","https://openalex.org/W612651853","https://openalex.org/W1528333819","https://openalex.org/W1604893953","https://openalex.org/W2001087711","https://openalex.org/W2002838480","https://openalex.org/W2031495427","https://openalex.org/W2034212418","https://openalex.org/W2078290198","https://openalex.org/W2108156266","https://openalex.org/W2122873741","https://openalex.org/W2291288208"],"related_works":["https://openalex.org/W2999110595","https://openalex.org/W2921968803","https://openalex.org/W3193810315","https://openalex.org/W2181531483","https://openalex.org/W2088242925","https://openalex.org/W1985212599","https://openalex.org/W2733944107","https://openalex.org/W1984750243","https://openalex.org/W2317577232","https://openalex.org/W3177144567"],"abstract_inverted_index":{"Public":[0],"organizations":[1],"are":[2,19,110,124],"slowly":[3],"awakening":[4],"for":[5,128],"applying":[6],"service":[7],"design":[8,10,38,98,118],"and":[9,33,46,55,79,107,126],"thinking.":[11],"There":[12],"is":[13,28],"a":[14,66,69],"huge":[15],"potential":[16],"but":[17],"there":[18],"also":[20,88],"challenges":[21,34],"ahead.":[22],"The":[23,86],"aim":[24],"of":[25,68,71,77,83,96],"this":[26],"paper":[27,87],"to":[29,90],"discuss":[30],"the":[31,43,84,91,94,129],"benefits":[32],"that":[35,62,109],"occurred":[36],"when":[37,121],"researchers":[39],"coming":[40],"from":[41,112],"outside":[42],"organization":[44],"applied":[45,127],"tested":[47],"co-design":[48],"methods":[49],"as":[50,52,115,117],"well":[51,116],"visual":[53],"thinking":[54],"communication":[56],"tools":[57],"in":[58,65,100],"two":[59],"case":[60],"experiments":[61],"were":[63,75],"conducted":[64],"context":[67],"City":[70],"Helsinki.":[72],"These":[73],"activities":[74],"part":[76],"internal":[78],"external":[80],"development":[81],"projects":[82],"organization.":[85],"contributes":[89],"discussion":[92],"around":[93],"topic":[95],"organizations'":[97],"readiness":[99],"practical":[101],"level,":[102],"by":[103],"reflecting":[104],"some":[105],"conditions":[106],"capabilities":[108],"needed":[111],"both":[113],"organization's":[114],"professional's":[119],"side,":[120],"designerly":[122],"approaches":[123],"introduced":[125],"first":[130],"time.":[131]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2021,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
