{"id":"https://openalex.org/W2045534925","doi":"https://doi.org/10.1145/2331829.2331835","title":"Customer trust in internet banking systems","display_name":"Customer trust in internet banking systems","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W2045534925","doi":"https://doi.org/10.1145/2331829.2331835","mag":"2045534925"},"language":"en","primary_location":{"id":"doi:10.1145/2331829.2331835","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2331829.2331835","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer-Human Interaction - CHINZ '03","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083825666","display_name":"Pimmanee Rattanawicha","orcid":null},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Pimmanee Rattanawicha","raw_affiliation_strings":["Chulalongkorn University, Bangkok, Thailand","(Chulalongkorn University, Bangkok, Thailand)"],"affiliations":[{"raw_affiliation_string":"Chulalongkorn University, Bangkok, Thailand","institution_ids":["https://openalex.org/I158708052"]},{"raw_affiliation_string":"(Chulalongkorn University, Bangkok, Thailand)","institution_ids":["https://openalex.org/I158708052"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072891287","display_name":"Vatcharaporn Esichaikul","orcid":"https://orcid.org/0000-0003-0031-5056"},"institutions":[{"id":"https://openalex.org/I38538140","display_name":"Asian Institute of Technology","ror":"https://ror.org/0403qcr87","country_code":"TH","type":"education","lineage":["https://openalex.org/I38538140"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Vatcharaporn Esichaikul","raw_affiliation_strings":["Asian Institute of Technology, Pathumthani, Thailand","Asian Institute of Technology , Pathumthani , Thailand"],"affiliations":[{"raw_affiliation_string":"Asian Institute of Technology, Pathumthani, Thailand","institution_ids":["https://openalex.org/I38538140"]},{"raw_affiliation_string":"Asian Institute of Technology , Pathumthani , Thailand","institution_ids":["https://openalex.org/I38538140"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051966841","display_name":"Chatpong Tangmanee","orcid":"https://orcid.org/0000-0001-6805-2921"},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Chatpong Tangmanee","raw_affiliation_strings":["Chulalongkorn University, Bangkok, Thailand","(Chulalongkorn University, Bangkok, Thailand)"],"affiliations":[{"raw_affiliation_string":"Chulalongkorn University, Bangkok, Thailand","institution_ids":["https://openalex.org/I158708052"]},{"raw_affiliation_string":"(Chulalongkorn University, Bangkok, Thailand)","institution_ids":["https://openalex.org/I158708052"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028492534","display_name":"Eralp Gullep","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Eralp Gullep","raw_affiliation_strings":["Risk Management Solutions, Bangkok, Thailand"],"affiliations":[{"raw_affiliation_string":"Risk Management Solutions, Bangkok, Thailand","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5083825666"],"corresponding_institution_ids":["https://openalex.org/I158708052"],"apc_list":null,"apc_paid":null,"fwci":0.6121,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.7837174,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"27","last_page":"32"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.7822428345680237},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.63377445936203},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.5904967188835144},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5888658165931702},{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.5697224140167236},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.4605727195739746},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.41258448362350464},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3337392210960388},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3128940463066101},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.1648719608783722},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1475973129272461},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.07440799474716187}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.7822428345680237},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.63377445936203},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.5904967188835144},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5888658165931702},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.5697224140167236},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4605727195739746},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.41258448362350464},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3337392210960388},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3128940463066101},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1648719608783722},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1475973129272461},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.07440799474716187},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2331829.2331835","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2331829.2331835","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer-Human Interaction - CHINZ '03","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1917690","https://openalex.org/W155655022","https://openalex.org/W169807011","https://openalex.org/W1545167245","https://openalex.org/W1989160322","https://openalex.org/W2006765054","https://openalex.org/W2016529195","https://openalex.org/W2464732220","https://openalex.org/W2995575468"],"related_works":["https://openalex.org/W2291261743","https://openalex.org/W1540119434","https://openalex.org/W4229598134","https://openalex.org/W2024934382","https://openalex.org/W2303173273","https://openalex.org/W2335262298","https://openalex.org/W2513767888","https://openalex.org/W2765982327","https://openalex.org/W2071657884","https://openalex.org/W213396585"],"abstract_inverted_index":{"Internet":[0,7,24,40,67,154,222],"banking":[1,25,41,68,155,223],"is":[2],"one":[3],"of":[4,13,23,34,37,64,103,164,185,211,221,241],"many":[5],"specific":[6],"applications":[8],"which":[9,50,80],"has":[10],"a":[11],"lot":[12],"potential":[14],"customers.":[15],"However,":[16],"at":[17],"the":[18,20,32,90],"moment,":[19],"lower":[21],"number":[22],"customers":[26,191,220],"than":[27],"was":[28,96,188],"predicted":[29],"may":[30,51],"be":[31],"result":[33,102],"customers'":[35],"lack":[36],"trust":[38,56,83,152,201],"in":[39,57,98,153,172,195,202,230],"systems.":[42,156],"This":[43],"research":[44],"investigated":[45],"offline":[46],"and":[47,62,75,86,115,125,179,183,204,209,233,239],"online":[48],"factors":[49,77,79,118,136],"have":[52,146],"effect":[53,149],"on":[54,150],"customer":[55,82,151],"three":[58,163],"stages":[59],"(before,":[60],"during,":[61,85],"after)":[63],"interacting":[65,88],"with":[66,89,122,129,141],"system.":[69],"We":[70],"defined":[71],"\"Pre-interaction\",":[72],"\"On-inter":[73],"action\",":[74],"\"Post-interaction\"":[76,135],"as":[78,112,120,132,134,138,169],"affect":[81],"before,":[84],"after":[87],"system,":[91],"respectively.":[92],"Our":[93],"empirical":[94],"study":[95],"undertaken":[97],"Bangkok,":[99],"Thailand.":[100],"The":[101],"data":[104,214],"analysis":[105,215],"pointed":[106,216],"out":[107,217],"that":[108,190,218],"\"Pre-interaction\"":[109],"factors,":[110,160],"such":[111,119,137,168],"unambiguous":[113],"laws":[114],"regulations,":[116],"\"On-interaction\"":[117],"system":[121,139],"high":[123,130,142,193,198],"performance":[124],"web":[126],"site":[127],"design":[128],"quality,":[131],"well":[133],"personnel":[140],"competence,":[143],"can":[144],"all":[145],"strong":[147],"positive":[148],"Moreover,":[157],"beside":[158],"these":[159],"we":[161],"studied":[162],"customer's":[165],"individual":[166],"differences":[167],"his/her":[170],"self-confidence":[171,194,229],"using":[173,196,231],"IT,":[174,197,232],"general":[175],"concerns":[176,199],"toward":[177,181,200,237],"trust,":[178],"attitude":[180],"privacy":[182,208,238],"security":[184,210,240],"Internet.":[186,212,242],"It":[187],"found":[189],"had":[192,227],"general,":[203],"negative":[205,235],"feeling":[206,236],"about":[207],"Further":[213],"current":[219],"were":[224],"those":[225],"who":[226],"higher":[228],"less":[234]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}