{"id":"https://openalex.org/W2048235738","doi":"https://doi.org/10.1145/2261605.2261647","title":"Brazilian Portuguese speech-driven answering system","display_name":"Brazilian Portuguese speech-driven answering system","publication_year":2012,"publication_date":"2012-05-23","ids":{"openalex":"https://openalex.org/W2048235738","doi":"https://doi.org/10.1145/2261605.2261647","mag":"2048235738"},"language":"en","primary_location":{"id":"doi:10.1145/2261605.2261647","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2261605.2261647","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 6th Euro American Conference on Telematics and Information Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080057010","display_name":"Artur L. C. Oliveira","orcid":null},"institutions":[{"id":"https://openalex.org/I190085865","display_name":"Universidade Federal de Sergipe","ror":"https://ror.org/028ka0n85","country_code":"BR","type":"education","lineage":["https://openalex.org/I190085865"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Artur L. C. Oliveira","raw_affiliation_strings":["Universidade Federal de Sergipe, S\u00e3o Crist\u00f3v\u00e3o - SE"],"affiliations":[{"raw_affiliation_string":"Universidade Federal de Sergipe, S\u00e3o Crist\u00f3v\u00e3o - SE","institution_ids":["https://openalex.org/I190085865"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065087826","display_name":"Eduardo S\u00e9rgio da Silva","orcid":"https://orcid.org/0000-0001-7409-9216"},"institutions":[{"id":"https://openalex.org/I190085865","display_name":"Universidade Federal de Sergipe","ror":"https://ror.org/028ka0n85","country_code":"BR","type":"education","lineage":["https://openalex.org/I190085865"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Eduardo S. Silva","raw_affiliation_strings":["Universidade Federal de Sergipe, S\u00e3o Crist\u00f3v\u00e3o - SE"],"affiliations":[{"raw_affiliation_string":"Universidade Federal de Sergipe, S\u00e3o Crist\u00f3v\u00e3o - SE","institution_ids":["https://openalex.org/I190085865"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048968559","display_name":"Hendrik Macedo","orcid":"https://orcid.org/0000-0002-6477-756X"},"institutions":[{"id":"https://openalex.org/I190085865","display_name":"Universidade Federal de Sergipe","ror":"https://ror.org/028ka0n85","country_code":"BR","type":"education","lineage":["https://openalex.org/I190085865"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Hendrik T. Macedo","raw_affiliation_strings":["Universidade Federal de Sergipe, S\u00e3o Crist\u00f3v\u00e3o - SE"],"affiliations":[{"raw_affiliation_string":"Universidade Federal de Sergipe, S\u00e3o Crist\u00f3v\u00e3o - SE","institution_ids":["https://openalex.org/I190085865"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012612879","display_name":"Leonardo Nogueira Matos","orcid":"https://orcid.org/0000-0002-6302-3299"},"institutions":[{"id":"https://openalex.org/I190085865","display_name":"Universidade Federal de Sergipe","ror":"https://ror.org/028ka0n85","country_code":"BR","type":"education","lineage":["https://openalex.org/I190085865"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Leonardo N. Matos","raw_affiliation_strings":["Universidade Federal de Sergipe, S\u00e3o Crist\u00f3v\u00e3o - SE"],"affiliations":[{"raw_affiliation_string":"Universidade Federal de Sergipe, S\u00e3o Crist\u00f3v\u00e3o - SE","institution_ids":["https://openalex.org/I190085865"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5080057010"],"corresponding_institution_ids":["https://openalex.org/I190085865"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.16483315,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"277","last_page":"284"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10651","display_name":"IPv6, Mobility, Handover, Networks, Security","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10444","display_name":"Context-Aware Activity Recognition Systems","score":0.9817000031471252,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7496594786643982},{"id":"https://openalex.org/keywords/keypad","display_name":"Keypad","score":0.7045451998710632},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.6895226836204529},{"id":"https://openalex.org/keywords/brazilian-portuguese","display_name":"Brazilian Portuguese","score":0.5818886160850525},{"id":"https://openalex.org/keywords/metric","display_name":"Metric (unit)","score":0.5652562975883484},{"id":"https://openalex.org/keywords/portuguese","display_name":"Portuguese","score":0.5535597205162048},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5399361848831177},{"id":"https://openalex.org/keywords/vocabulary","display_name":"Vocabulary","score":0.5389817953109741},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.4912640452384949},{"id":"https://openalex.org/keywords/interactive-voice-response","display_name":"Interactive voice response","score":0.4639410972595215},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4329591989517212},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.3939623236656189},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3436127007007599},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3332768678665161},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.20991995930671692},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.11516889929771423},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.10864084959030151},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1062031090259552}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7496594786643982},{"id":"https://openalex.org/C2780140372","wikidata":"https://www.wikidata.org/wiki/Q2009740","display_name":"Keypad","level":2,"score":0.7045451998710632},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.6895226836204529},{"id":"https://openalex.org/C2778880076","wikidata":"https://www.wikidata.org/wiki/Q750553","display_name":"Brazilian Portuguese","level":3,"score":0.5818886160850525},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.5652562975883484},{"id":"https://openalex.org/C35219183","wikidata":"https://www.wikidata.org/wiki/Q5146","display_name":"Portuguese","level":2,"score":0.5535597205162048},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5399361848831177},{"id":"https://openalex.org/C2777601683","wikidata":"https://www.wikidata.org/wiki/Q6499736","display_name":"Vocabulary","level":2,"score":0.5389817953109741},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.4912640452384949},{"id":"https://openalex.org/C2777858628","wikidata":"https://www.wikidata.org/wiki/Q1111837","display_name":"Interactive voice response","level":2,"score":0.4639410972595215},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4329591989517212},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.3939623236656189},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3436127007007599},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3332768678665161},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.20991995930671692},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.11516889929771423},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.10864084959030151},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1062031090259552},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2261605.2261647","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2261605.2261647","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 6th Euro American Conference on Telematics and Information Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6200000047683716,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W38194800","https://openalex.org/W1508165687","https://openalex.org/W1548235210","https://openalex.org/W1557133539","https://openalex.org/W1578856370","https://openalex.org/W1582927120","https://openalex.org/W1770825568","https://openalex.org/W1994923460","https://openalex.org/W2056133982","https://openalex.org/W2062574890","https://openalex.org/W2084450029","https://openalex.org/W2092024803","https://openalex.org/W2095734449","https://openalex.org/W2099732761","https://openalex.org/W2119338125","https://openalex.org/W2135346934","https://openalex.org/W2154740140","https://openalex.org/W2200061844","https://openalex.org/W2257191642","https://openalex.org/W4242138061","https://openalex.org/W4250689175"],"related_works":["https://openalex.org/W1985606654","https://openalex.org/W110501554","https://openalex.org/W2899664355","https://openalex.org/W4319311403","https://openalex.org/W2086327421","https://openalex.org/W2306266016","https://openalex.org/W4254443907","https://openalex.org/W2886753397","https://openalex.org/W4377968335","https://openalex.org/W2544314260"],"abstract_inverted_index":{"Call":[0],"centers":[1],"are":[2,11,39],"being":[3],"increasingly":[4],"incorporated":[5],"into":[6],"companies":[7],"and":[8,24,42,104],"institutions.":[9],"There":[10],"usually":[12],"two":[13],"different":[14,116],"types":[15],"of":[16,36,54,79,114,126],"call":[17,96],"centers:":[18],"customer":[19],"services":[20],"with":[21,64],"human":[22],"attendants":[23,30],"numeric":[25,37],"keypad-driven":[26],"automatic":[27,95,105],"service.":[28],"Human":[29],"have":[31],"high":[32],"costs.":[33],"The":[34,118],"use":[35],"keypads":[38],"not":[40],"intuitive":[41],"increases":[43],"system's":[44],"rejection":[45],"rate.":[46],"In":[47],"order":[48],"to":[49,51,93,98],"contribute":[50],"the":[52,74,80],"reduction":[53],"these":[55],"limitations,":[56],"this":[57],"paper":[58],"proposes":[59],"an":[60],"automated":[61],"answering":[62],"system":[63,75],"speech":[65,123],"recognition":[66,124],"for":[67,128],"Brazilian":[68],"Portuguese.":[69],"As":[70],"a":[71,86,122],"case":[72],"study,":[73],"handles":[76],"phone":[77],"calls":[78],"Computer":[81],"Science":[82],"Department":[83],"secretary":[84],"at":[85],"federal":[87],"university.":[88],"Current":[89],"version":[90],"is":[91],"able":[92],"provide":[94],"transfer":[97],"department's":[99],"lectures,":[100],"voice":[101],"messages":[102],"recording":[103],"e-mailing.":[106],"Recognition":[107],"evaluation":[108],"has":[109],"been":[110],"done":[111],"by":[112],"means":[113],"four":[115],"metrics.":[117],"metric":[119],"WIP":[120],"pointed":[121],"rate":[125],"~91%":[127],"limited":[129],"vocabulary.":[130]},"counts_by_year":[{"year":2019,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
