{"id":"https://openalex.org/W2129656232","doi":"https://doi.org/10.1145/2261605.2261634","title":"A web-based application for QoS measurement of an EHRs system using exploratory factor analysis (EFA)","display_name":"A web-based application for QoS measurement of an EHRs system using exploratory factor analysis (EFA)","publication_year":2012,"publication_date":"2012-05-23","ids":{"openalex":"https://openalex.org/W2129656232","doi":"https://doi.org/10.1145/2261605.2261634","mag":"2129656232"},"language":"en","primary_location":{"id":"doi:10.1145/2261605.2261634","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2261605.2261634","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 6th Euro American Conference on Telematics and Information Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046258353","display_name":"Isabel de la Torre D\u00edez","orcid":"https://orcid.org/0000-0003-3134-7720"},"institutions":[{"id":"https://openalex.org/I108103353","display_name":"Universidad de Valladolid","ror":"https://ror.org/01fvbaw18","country_code":"ES","type":"education","lineage":["https://openalex.org/I108103353"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Isabel de la Torre-D\u00edez","raw_affiliation_strings":["University of Valladolid, Valladolid -- Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valladolid, Valladolid -- Spain","institution_ids":["https://openalex.org/I108103353"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030864457","display_name":"Francisco Javier D\u00edaz Pernas","orcid":"https://orcid.org/0000-0002-5625-9607"},"institutions":[{"id":"https://openalex.org/I108103353","display_name":"Universidad de Valladolid","ror":"https://ror.org/01fvbaw18","country_code":"ES","type":"education","lineage":["https://openalex.org/I108103353"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Francisco Javier D\u00edaz-Pernas","raw_affiliation_strings":["University of Valladolid, Valladolid -- Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valladolid, Valladolid -- Spain","institution_ids":["https://openalex.org/I108103353"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033816183","display_name":"M\u00edriam Ant\u00f3n\u2010Rodr\u00edguez","orcid":"https://orcid.org/0000-0002-3328-5183"},"institutions":[{"id":"https://openalex.org/I108103353","display_name":"Universidad de Valladolid","ror":"https://ror.org/01fvbaw18","country_code":"ES","type":"education","lineage":["https://openalex.org/I108103353"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"M\u00edriam Ant\u00f3n-Rodr\u00edguez","raw_affiliation_strings":["University of Valladolid, Valladolid -- Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valladolid, Valladolid -- Spain","institution_ids":["https://openalex.org/I108103353"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046246761","display_name":"Mario Mart\u00ednez\u2010Zarzuela","orcid":"https://orcid.org/0000-0002-6866-3316"},"institutions":[{"id":"https://openalex.org/I108103353","display_name":"Universidad de Valladolid","ror":"https://ror.org/01fvbaw18","country_code":"ES","type":"education","lineage":["https://openalex.org/I108103353"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Mario Mart\u00ednez-Zarzuela","raw_affiliation_strings":["University of Valladolid, Valladolid -- Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valladolid, Valladolid -- Spain","institution_ids":["https://openalex.org/I108103353"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081196179","display_name":"David Gonz\u00e1lez\u2010Ortega","orcid":"https://orcid.org/0000-0001-5271-1822"},"institutions":[{"id":"https://openalex.org/I108103353","display_name":"Universidad de Valladolid","ror":"https://ror.org/01fvbaw18","country_code":"ES","type":"education","lineage":["https://openalex.org/I108103353"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"David Gonz\u00e1lez-Ortega","raw_affiliation_strings":["University of Valladolid, Valladolid -- Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valladolid, Valladolid -- Spain","institution_ids":["https://openalex.org/I108103353"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038571659","display_name":"D. Boto-Giralda","orcid":null},"institutions":[{"id":"https://openalex.org/I108103353","display_name":"Universidad de Valladolid","ror":"https://ror.org/01fvbaw18","country_code":"ES","type":"education","lineage":["https://openalex.org/I108103353"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Daniel Boto-Giralda","raw_affiliation_strings":["University of Valladolid, Valladolid -- Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valladolid, Valladolid -- Spain","institution_ids":["https://openalex.org/I108103353"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I108103353"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"191","last_page":"197"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.8440999984741211,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.8440999984741211,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.8026999831199646,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7849000096321106,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/exploratory-factor-analysis","display_name":"Exploratory factor analysis","score":0.7132894396781921},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.7041289210319519},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6636729836463928},{"id":"https://openalex.org/keywords/telematics","display_name":"Telematics","score":0.6409870386123657},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.5307096838951111},{"id":"https://openalex.org/keywords/statistic","display_name":"Statistic","score":0.521190345287323},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5119177103042603},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.4317634105682373},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.42010068893432617},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4167127311229706},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.398296058177948},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3454187512397766},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.15132567286491394},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.0966062843799591},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.09396126866340637},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.08506360650062561}],"concepts":[{"id":"https://openalex.org/C165957694","wikidata":"https://www.wikidata.org/wiki/Q5421350","display_name":"Exploratory factor analysis","level":3,"score":0.7132894396781921},{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.7041289210319519},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6636729836463928},{"id":"https://openalex.org/C89074322","wikidata":"https://www.wikidata.org/wiki/Q485669","display_name":"Telematics","level":2,"score":0.6409870386123657},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.5307096838951111},{"id":"https://openalex.org/C89128539","wikidata":"https://www.wikidata.org/wiki/Q1949963","display_name":"Statistic","level":2,"score":0.521190345287323},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5119177103042603},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.4317634105682373},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.42010068893432617},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4167127311229706},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.398296058177948},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3454187512397766},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.15132567286491394},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0966062843799591},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.09396126866340637},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.08506360650062561},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2261605.2261634","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2261605.2261634","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 6th Euro American Conference on Telematics and Information Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1713766640","https://openalex.org/W1968823774","https://openalex.org/W1970830512","https://openalex.org/W1974457174","https://openalex.org/W1976988201","https://openalex.org/W1996991921","https://openalex.org/W1998511655","https://openalex.org/W2007935821","https://openalex.org/W2101346800","https://openalex.org/W2137436782"],"related_works":["https://openalex.org/W28596303","https://openalex.org/W2075084475","https://openalex.org/W571717219","https://openalex.org/W2111119084","https://openalex.org/W2753549526","https://openalex.org/W2906361627","https://openalex.org/W2770474257","https://openalex.org/W3169289700","https://openalex.org/W2286386640","https://openalex.org/W790318456"],"abstract_inverted_index":{"This":[0],"paper":[1],"presents":[2],"a":[3,14,47,60],"telematic":[4],"application":[5,88],"to":[6,31,56,92],"evaluate":[7],"the":[8,33,38,52,63,67,73,76,86,96,104,109],"Quality":[9],"of":[10,13,35,46,49,65,75,85,98,103],"Service":[11],"(QoS)":[12],"Web-based":[15],"Electronic":[16],"Health":[17],"Records":[18],"(EHRs)":[19],"system":[20,107],"using":[21],"Exploratory":[22],"Factor":[23],"Analysis":[24],"(EFA).":[25],"It":[26],"uses":[27],"different":[28,77],"statistic":[29],"tools":[30],"reduce":[32],"number":[34],"items":[36],"in":[37,59],"initial":[39],"survey.":[40,70],"We":[41],"will":[42,89],"obtain":[43],"22":[44],"questions":[45],"total":[48],"40":[50],"with":[51,72],"SERVQUAL":[53],"model,":[54],"allowing":[55],"save":[57],"time":[58],"future":[61],"at":[62],"moment":[64],"realizing":[66],"above":[68],"mentioned":[69],"Moreover,":[71],"opinions":[74],"health":[78],"professionals,":[79],"many":[80],"technical":[81],"and":[82],"user":[83],"aspects":[84],"EHRs":[87,106],"be":[90,93],"able":[91],"improved.":[94],"For":[95],"validation":[97],"this":[99],"tool,":[100],"60":[101],"users":[102],"same":[105],"answered":[108],"questions.":[110]},"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
