{"id":"https://openalex.org/W2037856638","doi":"https://doi.org/10.1145/2207676.2208666","title":"Triggering triggers and burying barriers to customizing software","display_name":"Triggering triggers and burying barriers to customizing software","publication_year":2012,"publication_date":"2012-05-05","ids":{"openalex":"https://openalex.org/W2037856638","doi":"https://doi.org/10.1145/2207676.2208666","mag":"2037856638"},"language":"en","primary_location":{"id":"doi:10.1145/2207676.2208666","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2207676.2208666","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060671078","display_name":"Nikola Banovi\u0107","orcid":"https://orcid.org/0000-0002-2790-3264"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]},{"id":"https://openalex.org/I4210103820","display_name":"Autodesk (Canada)","ror":"https://ror.org/01b3dk794","country_code":"CA","type":"company","lineage":["https://openalex.org/I1286353243","https://openalex.org/I4210103820"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Nikola Banovic","raw_affiliation_strings":["University of Toronto & Autodesk Research, Toronto, Ontario, Canada","University of Toronto & Autodesk Research, Toronto, Ontario, Canada#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Toronto & Autodesk Research, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I185261750","https://openalex.org/I4210103820"]},{"raw_affiliation_string":"University of Toronto & Autodesk Research, Toronto, Ontario, Canada#TAB#","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029815396","display_name":"Fanny Chevalier","orcid":"https://orcid.org/0000-0002-5585-7971"},"institutions":[{"id":"https://openalex.org/I74753095","display_name":"Ontario College of Art and Design","ror":"https://ror.org/059ncap70","country_code":"CA","type":"education","lineage":["https://openalex.org/I74753095"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Fanny Chevalier","raw_affiliation_strings":["OCAD University, Toronto, Ontario, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"OCAD University, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I74753095"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058485609","display_name":"Tovi Grossman","orcid":"https://orcid.org/0000-0002-0494-5373"},"institutions":[{"id":"https://openalex.org/I4210103820","display_name":"Autodesk (Canada)","ror":"https://ror.org/01b3dk794","country_code":"CA","type":"company","lineage":["https://openalex.org/I1286353243","https://openalex.org/I4210103820"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Tovi Grossman","raw_affiliation_strings":["Autodesk Research, Toronto, Ontario, Canada","Autodesk Research, Toronto, Ontario, Canada#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Autodesk Research, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I4210103820"]},{"raw_affiliation_string":"Autodesk Research, Toronto, Ontario, Canada#TAB#","institution_ids":["https://openalex.org/I4210103820"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083432344","display_name":"George Fitzmaurice","orcid":"https://orcid.org/0000-0002-2834-7757"},"institutions":[{"id":"https://openalex.org/I4210103820","display_name":"Autodesk (Canada)","ror":"https://ror.org/01b3dk794","country_code":"CA","type":"company","lineage":["https://openalex.org/I1286353243","https://openalex.org/I4210103820"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"George Fitzmaurice","raw_affiliation_strings":["Autodesk Research, Toronto, Ontario, Canada","Autodesk Research, Toronto, Ontario, Canada#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Autodesk Research, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I4210103820"]},{"raw_affiliation_string":"Autodesk Research, Toronto, Ontario, Canada#TAB#","institution_ids":["https://openalex.org/I4210103820"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5427,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.84201888,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"2717","last_page":"2726"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9894000291824341,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9894000291824341,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9843000173568726,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.975600004196167,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.9479733109474182},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7505643367767334},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5569340586662292},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5416162610054016},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4745555520057678},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3648412227630615},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.20783817768096924}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.9479733109474182},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7505643367767334},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5569340586662292},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5416162610054016},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4745555520057678},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3648412227630615},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.20783817768096924},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2207676.2208666","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2207676.2208666","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:http://openresearch.ocadu.ca/:1010","is_oa":false,"landing_page_url":"http://doi.acm.org/10.1145/2207676.2208666","pdf_url":null,"source":{"id":"https://openalex.org/S4306402085","display_name":"OCAD University Open Research Repository (OCAD University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I74753095","host_organization_name":"Ontario College of Art and Design","host_organization_lineage":["https://openalex.org/I74753095"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference/Workshop Item"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W113893258","https://openalex.org/W1530825664","https://openalex.org/W1553440084","https://openalex.org/W1586098591","https://openalex.org/W1844342138","https://openalex.org/W1965478877","https://openalex.org/W1971576895","https://openalex.org/W1972642309","https://openalex.org/W1981785172","https://openalex.org/W1983491013","https://openalex.org/W1993302775","https://openalex.org/W2003050223","https://openalex.org/W2005507102","https://openalex.org/W2027619182","https://openalex.org/W2029469562","https://openalex.org/W2034511689","https://openalex.org/W2036310984","https://openalex.org/W2036433269","https://openalex.org/W2036925928","https://openalex.org/W2038361209","https://openalex.org/W2045019452","https://openalex.org/W2052977543","https://openalex.org/W2057393879","https://openalex.org/W2066912131","https://openalex.org/W2071599890","https://openalex.org/W2097298348","https://openalex.org/W2100379340","https://openalex.org/W2103397022","https://openalex.org/W2112726785","https://openalex.org/W2113725822","https://openalex.org/W2116436752","https://openalex.org/W2127555702","https://openalex.org/W2135345119","https://openalex.org/W2138350998","https://openalex.org/W2144007431","https://openalex.org/W2149921827","https://openalex.org/W2158685692","https://openalex.org/W2165103795","https://openalex.org/W2171666482","https://openalex.org/W2326713822","https://openalex.org/W2997201866","https://openalex.org/W4210489446","https://openalex.org/W4240908132","https://openalex.org/W6643080826"],"related_works":["https://openalex.org/W2108595774","https://openalex.org/W87991986","https://openalex.org/W30706610","https://openalex.org/W1863273390","https://openalex.org/W4221102078","https://openalex.org/W4284702410","https://openalex.org/W1996717570","https://openalex.org/W1485340534","https://openalex.org/W2323581027","https://openalex.org/W2594645728"],"abstract_inverted_index":{"General-purpose":[0],"software":[1],"applications":[2],"are":[3,42],"usually":[4],"not":[5,43],"tailored":[6],"for":[7,84],"a":[8,63,82],"specific":[9,12],"user":[10,64],"with":[11,23],"tasks,":[13],"strategies":[14],"or":[15],"preferences.":[16],"In":[17,67],"order":[18],"to":[19,29,31,49,65],"achieve":[20],"optimal":[21],"performance":[22],"such":[24,39],"applications,":[25],"users":[26],"typically":[27],"need":[28,48],"transition":[30],"an":[32],"alternative":[33,40],"efficient":[34],"behavior.":[35,130],"Often,":[36],"features":[37],"of":[38,89,102,117],"behaviors":[41],"initially":[44],"accessible":[45],"and":[46,58,80,115,120],"first":[47],"be":[50],"customized.":[51],"However,":[52],"few":[53],"research":[54],"works":[55],"formally":[56,85],"study":[57],"empirically":[59,76],"measure":[60],"what":[61],"drives":[62],"customize.":[66],"this":[68,96],"paper,":[69],"we":[70],"describe":[71],"the":[72,87,100,127],"challenges":[73],"involved":[74],"in":[75],"studying":[77,99],"customization":[78,91,104,107,118,129],"behaviors,":[79],"propose":[81],"methodology":[83,97],"measuring":[86],"impact":[88,101],"potential":[90],"factors.":[92],"We":[93],"then":[94],"demonstrate":[95],"by":[98],"different":[103],"factors":[105],"on":[106],"behaviors.":[108],"Our":[109],"results":[110],"show":[111],"that":[112],"increasing":[113],"exposure":[114],"awareness":[116],"features,":[119],"adding":[121],"social":[122],"influence":[123],"can":[124],"significantly":[125],"affect":[126],"user's":[128]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}