{"id":"https://openalex.org/W2008196898","doi":"https://doi.org/10.1145/2133806.2133814","title":"Can services and platform thinking help the U.S. Postal Service?","display_name":"Can services and platform thinking help the U.S. Postal Service?","publication_year":2012,"publication_date":"2012-03-23","ids":{"openalex":"https://openalex.org/W2008196898","doi":"https://doi.org/10.1145/2133806.2133814","mag":"2008196898"},"language":"en","primary_location":{"id":"doi:10.1145/2133806.2133814","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2133806.2133814","pdf_url":null,"source":{"id":"https://openalex.org/S103482838","display_name":"Communications of the ACM","issn_l":"0001-0782","issn":["0001-0782","1557-7317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the ACM","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038199503","display_name":"Michael A. Cusumano","orcid":null},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Michael A. Cusumano","raw_affiliation_strings":["MIT Sloan School of Management and School of Engineering","MIT Sloan School of Management and School of Engineering#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"MIT Sloan School of Management and School of Engineering","institution_ids":[]},{"raw_affiliation_string":"MIT Sloan School of Management and School of Engineering#TAB#","institution_ids":["https://openalex.org/I63966007"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5038199503"],"corresponding_institution_ids":["https://openalex.org/I63966007"],"apc_list":null,"apc_paid":null,"fwci":0.5208,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.68939047,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"55","issue":"4","first_page":"21","last_page":"23"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5081520080566406},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48058438301086426},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.47549355030059814},{"id":"https://openalex.org/keywords/postal-service","display_name":"Postal service","score":0.4211893081665039},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.406617134809494},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3527098000049591},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1592867374420166},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.13540557026863098},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.09705948829650879}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5081520080566406},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48058438301086426},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.47549355030059814},{"id":"https://openalex.org/C2994533931","wikidata":"https://www.wikidata.org/wiki/Q49845","display_name":"Postal service","level":2,"score":0.4211893081665039},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.406617134809494},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3527098000049591},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1592867374420166},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13540557026863098},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.09705948829650879}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2133806.2133814","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2133806.2133814","pdf_url":null,"source":{"id":"https://openalex.org/S103482838","display_name":"Communications of the ACM","issn_l":"0001-0782","issn":["0001-0782","1557-7317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the ACM","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3007967230","https://openalex.org/W2030496847","https://openalex.org/W2365688992","https://openalex.org/W2046076181","https://openalex.org/W2124583700","https://openalex.org/W4310230605","https://openalex.org/W2795433734","https://openalex.org/W2079441386","https://openalex.org/W3018483877","https://openalex.org/W2267237843"],"abstract_inverted_index":{"How":[0],"the":[1,7],"U.S.":[2],"Postal":[3],"Service":[4],"might":[5],"improve":[6],"efficiency":[8],"of":[9],"its":[10],"delivery":[11],"platform.":[12]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}