{"id":"https://openalex.org/W2115501012","doi":"https://doi.org/10.1145/2095050.2095098","title":"Et (smart) phone home!","display_name":"Et (smart) phone home!","publication_year":2011,"publication_date":"2011-10-23","ids":{"openalex":"https://openalex.org/W2115501012","doi":"https://doi.org/10.1145/2095050.2095098","mag":"2115501012"},"language":"en","primary_location":{"id":"doi:10.1145/2095050.2095098","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2095050.2095098","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the compilation of the co-located workshops on DSM'11, TMC'11, AGERE! 2011, AOOPES'11, NEAT'11, &amp; VMIL'11","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050788741","display_name":"Leandro Collares","orcid":"https://orcid.org/0000-0003-0337-3235"},"institutions":[{"id":"https://openalex.org/I212119943","display_name":"University of Victoria","ror":"https://ror.org/04s5mat29","country_code":"CA","type":"education","lineage":["https://openalex.org/I212119943"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Leandro Collares","raw_affiliation_strings":["University of Victoria, Victoria, BC, Canada","University of Victoria , Victoria , BC, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Victoria, Victoria, BC, Canada","institution_ids":["https://openalex.org/I212119943"]},{"raw_affiliation_string":"University of Victoria , Victoria , BC, Canada#TAB#","institution_ids":["https://openalex.org/I212119943"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112652732","display_name":"Chris Matthews","orcid":null},"institutions":[{"id":"https://openalex.org/I212119943","display_name":"University of Victoria","ror":"https://ror.org/04s5mat29","country_code":"CA","type":"education","lineage":["https://openalex.org/I212119943"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Chris Matthews","raw_affiliation_strings":["University of Victoria, Victoria, BC, Canada","University of Victoria , Victoria , BC, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Victoria, Victoria, BC, Canada","institution_ids":["https://openalex.org/I212119943"]},{"raw_affiliation_string":"University of Victoria , Victoria , BC, Canada#TAB#","institution_ids":["https://openalex.org/I212119943"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030900037","display_name":"Justin Cappos","orcid":"https://orcid.org/0000-0003-1926-8544"},"institutions":[{"id":"https://openalex.org/I57206974","display_name":"New York University","ror":"https://ror.org/0190ak572","country_code":"US","type":"education","lineage":["https://openalex.org/I57206974"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Justin Cappos","raw_affiliation_strings":["NYU Poly, Brooklyn, NY, USA","NYU-Poly, Brooklyn, NY, USA"],"affiliations":[{"raw_affiliation_string":"NYU Poly, Brooklyn, NY, USA","institution_ids":[]},{"raw_affiliation_string":"NYU-Poly, Brooklyn, NY, USA","institution_ids":["https://openalex.org/I57206974"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018223956","display_name":"Yvonne Coady","orcid":"https://orcid.org/0009-0000-3356-4193"},"institutions":[{"id":"https://openalex.org/I212119943","display_name":"University of Victoria","ror":"https://ror.org/04s5mat29","country_code":"CA","type":"education","lineage":["https://openalex.org/I212119943"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Yvonne Coady","raw_affiliation_strings":["University of Victoria, Victoria, BC, Canada","University of Victoria , Victoria , BC, Canada#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Victoria, Victoria, BC, Canada","institution_ids":["https://openalex.org/I212119943"]},{"raw_affiliation_string":"University of Victoria , Victoria , BC, Canada#TAB#","institution_ids":["https://openalex.org/I212119943"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038757242","display_name":"Rick McGeer","orcid":null},"institutions":[{"id":"https://openalex.org/I1324840837","display_name":"Hewlett-Packard (United States)","ror":"https://ror.org/059rn9488","country_code":"US","type":"company","lineage":["https://openalex.org/I1324840837"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rick McGeer","raw_affiliation_strings":["HP Labs, Palo Alto, CA, USA","HP Labs, Palo ALto, CA, USA"],"affiliations":[{"raw_affiliation_string":"HP Labs, Palo Alto, CA, USA","institution_ids":["https://openalex.org/I1324840837"]},{"raw_affiliation_string":"HP Labs, Palo ALto, CA, USA","institution_ids":["https://openalex.org/I1324840837"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5050788741"],"corresponding_institution_ids":["https://openalex.org/I212119943"],"apc_list":null,"apc_paid":null,"fwci":0.7308,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.74760299,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"283","last_page":"288"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11158","display_name":"Wireless Networks and Protocols","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11158","display_name":"Wireless Networks and Protocols","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11896","display_name":"Opportunistic and Delay-Tolerant Networks","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10444","display_name":"Context-Aware Activity Recognition Systems","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/troubleshooting","display_name":"Troubleshooting","score":0.9627375602722168},{"id":"https://openalex.org/keywords/technician","display_name":"Technician","score":0.6714379191398621},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6485370397567749},{"id":"https://openalex.org/keywords/smart-phone","display_name":"Smart phone","score":0.6333834528923035},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.6212997436523438},{"id":"https://openalex.org/keywords/home-automation","display_name":"Home automation","score":0.5804228782653809},{"id":"https://openalex.org/keywords/mobile-phone","display_name":"Mobile phone","score":0.5601497292518616},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.4396503269672394},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.42708659172058105},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.40166351199150085},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.19326630234718323},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.08273926377296448}],"concepts":[{"id":"https://openalex.org/C147494362","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Troubleshooting","level":2,"score":0.9627375602722168},{"id":"https://openalex.org/C2776229289","wikidata":"https://www.wikidata.org/wiki/Q5352191","display_name":"Technician","level":2,"score":0.6714379191398621},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6485370397567749},{"id":"https://openalex.org/C2984771860","wikidata":"https://www.wikidata.org/wiki/Q22645","display_name":"Smart phone","level":2,"score":0.6333834528923035},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.6212997436523438},{"id":"https://openalex.org/C507571656","wikidata":"https://www.wikidata.org/wiki/Q848436","display_name":"Home automation","level":2,"score":0.5804228782653809},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.5601497292518616},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.4396503269672394},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.42708659172058105},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.40166351199150085},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19326630234718323},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.08273926377296448},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2095050.2095098","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2095050.2095098","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the compilation of the co-located workshops on DSM'11, TMC'11, AGERE! 2011, AOOPES'11, NEAT'11, &amp; VMIL'11","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.472.1247","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.472.1247","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://christophermatthews.ca/files/p283-collares.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4300000071525574,"display_name":"No poverty","id":"https://metadata.un.org/sdg/1"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1537569888","https://openalex.org/W1560443422","https://openalex.org/W1965825375","https://openalex.org/W1969593871","https://openalex.org/W2015518396","https://openalex.org/W2027388566","https://openalex.org/W2050163201","https://openalex.org/W2051335455","https://openalex.org/W2057919409","https://openalex.org/W2096074282","https://openalex.org/W2096887945","https://openalex.org/W2099399600","https://openalex.org/W2100195487","https://openalex.org/W2119791462","https://openalex.org/W2150434192","https://openalex.org/W2162991676","https://openalex.org/W2218476422","https://openalex.org/W2404624419","https://openalex.org/W4249942800"],"related_works":["https://openalex.org/W3013479934","https://openalex.org/W4210597238","https://openalex.org/W4318325534","https://openalex.org/W4206476896","https://openalex.org/W4240398146","https://openalex.org/W2950310564","https://openalex.org/W4238338086","https://openalex.org/W56457163","https://openalex.org/W2314080253","https://openalex.org/W2040809575"],"abstract_inverted_index":{"Most":[0],"home":[1,67,90],"users":[2],"are":[3],"not":[4],"able":[5],"to":[6,25,80,88],"troubleshoot":[7,89],"advanced":[8],"network":[9],"issues":[10],"themselves.":[11],"Hours":[12],"on":[13],"the":[14,30,43],"phone":[15],"with":[16,35,85],"an":[17,59,86],"ISP's":[18],"customer":[19],"representative":[20],"is":[21,61],"a":[22,46,50,62,66,77,93],"common":[23],"way":[24],"solve":[26],"this":[27,70],"problem.":[28],"With":[29],"advent":[31],"of":[32],"mobile":[33],"devices":[34],"both":[36],"Wi-Fi":[37],"and":[38,83,96],"cellular":[39],"radios,":[40],"troubleshooters":[41],"at":[42],"ISP":[44,60],"have":[45],"new":[47],"back-door":[48],"into":[49],"malfunctioning":[51],"residential":[52],"network.":[53],"However,":[54],"placing":[55],"full":[56],"trust":[57],"in":[58,92],"poor":[63],"choice":[64],"for":[65],"user.":[68],"In":[69],"paper":[71],"we":[72],"present":[73],"Extra":[74],"Technician":[75],"(ET),":[76],"system":[78],"designed":[79],"provide":[81],"ISPs":[82],"others":[84],"environment":[87],"networking":[91],"remote,":[94],"safe":[95],"flexible":[97],"manner.":[98]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":2}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
