{"id":"https://openalex.org/W2008802587","doi":"https://doi.org/10.1145/2037556.2037590","title":"Citizen-centric approaches to e-government and the back-office transformation","display_name":"Citizen-centric approaches to e-government and the back-office transformation","publication_year":2011,"publication_date":"2011-06-12","ids":{"openalex":"https://openalex.org/W2008802587","doi":"https://doi.org/10.1145/2037556.2037590","mag":"2008802587"},"language":"en","primary_location":{"id":"doi:10.1145/2037556.2037590","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2037556.2037590","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050889652","display_name":"Luis F. Luna\u2010Reyes","orcid":"https://orcid.org/0000-0002-0852-404X"},"institutions":[{"id":"https://openalex.org/I69181431","display_name":"Universidad de las Am\u00e9ricas Puebla","ror":"https://ror.org/01s1km724","country_code":"MX","type":"education","lineage":["https://openalex.org/I69181431"]}],"countries":["MX"],"is_corresponding":true,"raw_author_name":"Luis F. Luna-Reyes","raw_affiliation_strings":["Universidad de las Am\u00e9ricas Puebla, San Andr\u00e9s Cholula, M\u00e9xico","Universidad de las Americas Puebla, San Andres Cholula, Mexico"],"affiliations":[{"raw_affiliation_string":"Universidad de las Am\u00e9ricas Puebla, San Andr\u00e9s Cholula, M\u00e9xico","institution_ids":["https://openalex.org/I69181431"]},{"raw_affiliation_string":"Universidad de las Americas Puebla, San Andres Cholula, Mexico","institution_ids":["https://openalex.org/I69181431"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052916956","display_name":"J. Ram\u00f3n Gil-Garc\u00eda","orcid":"https://orcid.org/0000-0002-1033-4974"},"institutions":[{"id":"https://openalex.org/I31721044","display_name":"Centro de Investigaci\u00f3n y Docencia Econ\u00f3micas","ror":"https://ror.org/014zxe029","country_code":"MX","type":"facility","lineage":["https://openalex.org/I31721044"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"J. Ramon Gil-Garcia","raw_affiliation_strings":["Centro de Investigaci\u00f3n y Docencia Econ\u00f3micas, M\u00e9xico"],"affiliations":[{"raw_affiliation_string":"Centro de Investigaci\u00f3n y Docencia Econ\u00f3micas, M\u00e9xico","institution_ids":["https://openalex.org/I31721044"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044802053","display_name":"Jos\u00e9 A. Celorio Mansi","orcid":null},"institutions":[{"id":"https://openalex.org/I69181431","display_name":"Universidad de las Am\u00e9ricas Puebla","ror":"https://ror.org/01s1km724","country_code":"MX","type":"education","lineage":["https://openalex.org/I69181431"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Jos\u00e9 A. Celorio Mansi","raw_affiliation_strings":["Universidad de las Am\u00e9ricas Puebla, San Andr\u00e9s Cholula, M\u00e9xico","Universidad de las Americas Puebla, San Andres Cholula, Mexico"],"affiliations":[{"raw_affiliation_string":"Universidad de las Am\u00e9ricas Puebla, San Andr\u00e9s Cholula, M\u00e9xico","institution_ids":["https://openalex.org/I69181431"]},{"raw_affiliation_string":"Universidad de las Americas Puebla, San Andres Cholula, Mexico","institution_ids":["https://openalex.org/I69181431"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5050889652"],"corresponding_institution_ids":["https://openalex.org/I69181431"],"apc_list":null,"apc_paid":null,"fwci":7.8621,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.96888733,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"213","last_page":"218"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9772999882698059,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9746999740600586,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6890943646430969},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.6791865825653076},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.5569653511047363},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.5399155616760254},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.5062221884727478},{"id":"https://openalex.org/keywords/government-office","display_name":"Government Office","score":0.46411117911338806},{"id":"https://openalex.org/keywords/journalism","display_name":"Journalism","score":0.453025758266449},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.4513222575187683},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.44408607482910156},{"id":"https://openalex.org/keywords/selection","display_name":"Selection (genetic algorithm)","score":0.43090492486953735},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.4306453466415405},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.36372435092926025},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.3385043144226074},{"id":"https://openalex.org/keywords/local-government","display_name":"Local government","score":0.2884651720523834},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2543291449546814},{"id":"https://openalex.org/keywords/media-studies","display_name":"Media studies","score":0.1322869062423706}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6890943646430969},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.6791865825653076},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5569653511047363},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.5399155616760254},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.5062221884727478},{"id":"https://openalex.org/C2778244660","wikidata":"https://www.wikidata.org/wiki/Q17049261","display_name":"Government Office","level":3,"score":0.46411117911338806},{"id":"https://openalex.org/C119513131","wikidata":"https://www.wikidata.org/wiki/Q11030","display_name":"Journalism","level":2,"score":0.453025758266449},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4513222575187683},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.44408607482910156},{"id":"https://openalex.org/C81917197","wikidata":"https://www.wikidata.org/wiki/Q628760","display_name":"Selection (genetic algorithm)","level":2,"score":0.43090492486953735},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4306453466415405},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.36372435092926025},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.3385043144226074},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.2884651720523834},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2543291449546814},{"id":"https://openalex.org/C29595303","wikidata":"https://www.wikidata.org/wiki/Q165650","display_name":"Media studies","level":1,"score":0.1322869062423706},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2037556.2037590","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2037556.2037590","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.4000000059604645,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W587891624","https://openalex.org/W1480545519","https://openalex.org/W1551003749","https://openalex.org/W1553049480","https://openalex.org/W1572235111","https://openalex.org/W1981610984","https://openalex.org/W2009448363","https://openalex.org/W2032870985","https://openalex.org/W2033223981","https://openalex.org/W2058168987","https://openalex.org/W2074296470","https://openalex.org/W2092610242","https://openalex.org/W2093443891","https://openalex.org/W2103358021","https://openalex.org/W2131371535","https://openalex.org/W2131720268","https://openalex.org/W2153607561","https://openalex.org/W2155650725","https://openalex.org/W2741226876","https://openalex.org/W6600776258"],"related_works":["https://openalex.org/W2054586965","https://openalex.org/W322936326","https://openalex.org/W189429488","https://openalex.org/W81845977","https://openalex.org/W605403385","https://openalex.org/W1523713253","https://openalex.org/W2792633056","https://openalex.org/W2607095627","https://openalex.org/W4230894926","https://openalex.org/W2383338502"],"abstract_inverted_index":{"Thinking":[0],"of":[1,8,35,39,48,51,54,62,75,85,111],"citizens":[2,55],"to":[3,30,45,93,103],"be":[4],"at":[5],"the":[6,19,33,52,57,67,73],"center":[7],"developing":[9],"e-government":[10,76,104],"strategies":[11,102],"and":[12,24,37,60,82,123],"projects":[13,38,77],"is":[14,43,115],"a":[15,90],"recurring":[16],"theme":[17],"in":[18,32,66],"political":[20],"discourse,":[21],"academic":[22],"literature,":[23],"journalism.":[25],"However,":[26],"when":[27,118],"looking":[28],"closely":[29],"practice":[31],"development":[34],"policies":[36],"this":[40,97],"nature,":[41],"it":[42],"rare":[44],"find":[46],"evidence":[47],"an":[49],"assessment":[50],"needs":[53],"for":[56],"selection,":[58],"design,":[59],"implementation":[61,74],"information":[63],"technology":[64],"initiatives":[65],"public":[68],"sector.":[69],"It":[70],"seems":[71],"that":[72,100],"usually":[78],"addresses":[79],"government":[80],"perspectives":[81,122],"government's":[83],"perceptions":[84],"citizen":[86,121],"needs.":[87],"Based":[88],"on":[89,107],"telephone":[91],"survey":[92],"2002":[94],"Mexican":[95],"citizens,":[96],"paper":[98],"argues":[99],"citizen-centered":[101],"should":[105],"focus":[106],"back-office":[108],"applications":[109],"instead":[110],"front-end":[112],"services.":[113],"This":[114],"true":[116],"even":[117],"considering":[119],"real":[120],"expectations.":[124]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
