{"id":"https://openalex.org/W1975367827","doi":"https://doi.org/10.1145/1978942.1979256","title":"Telling calls","display_name":"Telling calls","publication_year":2011,"publication_date":"2011-05-07","ids":{"openalex":"https://openalex.org/W1975367827","doi":"https://doi.org/10.1145/1978942.1979256","mag":"1975367827"},"language":"en","primary_location":{"id":"doi:10.1145/1978942.1979256","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1978942.1979256","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000678898","display_name":"Sukeshini A. Grandhi","orcid":null},"institutions":[{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Sukeshini A. Grandhi","raw_affiliation_strings":["RWTH Aachen University, Aachen, Germany","RWTH-Aachen University, Aachen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RWTH Aachen University, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]},{"raw_affiliation_string":"RWTH-Aachen University, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059570545","display_name":"Richard P. Schuler","orcid":null},"institutions":[{"id":"https://openalex.org/I118118575","display_name":"New Jersey Institute of Technology","ror":"https://ror.org/05e74xb87","country_code":"US","type":"education","lineage":["https://openalex.org/I118118575"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Richard Schuler","raw_affiliation_strings":["New Jersey Institute of Technology, Newark, New Jersey, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"New Jersey Institute of Technology, Newark, New Jersey, USA","institution_ids":["https://openalex.org/I118118575"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111623781","display_name":"Quentin Jones","orcid":null},"institutions":[{"id":"https://openalex.org/I118118575","display_name":"New Jersey Institute of Technology","ror":"https://ror.org/05e74xb87","country_code":"US","type":"education","lineage":["https://openalex.org/I118118575"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Quentin (Gad) Jones","raw_affiliation_strings":["New Jersey Institute of Technology, Newark, New Jersey, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"New Jersey Institute of Technology, Newark, New Jersey, USA","institution_ids":["https://openalex.org/I118118575"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.2713,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.94883679,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"2153","last_page":"2162"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9642999768257141,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/negotiation","display_name":"Negotiation","score":0.8297475576400757},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.7450665235519409},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7243595123291016},{"id":"https://openalex.org/keywords/mobile-phone","display_name":"Mobile phone","score":0.5961291790008545},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.5545411109924316},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5217559933662415},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.5135817527770996},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3791029155254364},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3731173276901245},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3266570568084717},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.26398617029190063}],"concepts":[{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.8297475576400757},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.7450665235519409},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7243595123291016},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.5961291790008545},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5545411109924316},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5217559933662415},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.5135817527770996},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3791029155254364},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3731173276901245},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3266570568084717},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.26398617029190063},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1978942.1979256","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1978942.1979256","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.47999998927116394,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"},{"id":"https://openalex.org/F4320320719","display_name":"Department of Science and Technology, Ministry of Science and Technology, India","ror":"https://ror.org/0101xrq71"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W100648375","https://openalex.org/W139507382","https://openalex.org/W144503410","https://openalex.org/W1604792668","https://openalex.org/W1605114373","https://openalex.org/W1741471588","https://openalex.org/W1849749901","https://openalex.org/W1972046139","https://openalex.org/W1985951356","https://openalex.org/W1989015243","https://openalex.org/W1996395770","https://openalex.org/W2001640574","https://openalex.org/W2002822532","https://openalex.org/W2004603793","https://openalex.org/W2009047474","https://openalex.org/W2040516461","https://openalex.org/W2044192943","https://openalex.org/W2046790216","https://openalex.org/W2061655120","https://openalex.org/W2062190798","https://openalex.org/W2085643406","https://openalex.org/W2096894832","https://openalex.org/W2100096365","https://openalex.org/W2101833575","https://openalex.org/W2118361035","https://openalex.org/W2119734300","https://openalex.org/W2122533268","https://openalex.org/W2135136291","https://openalex.org/W2143601542","https://openalex.org/W2148277253","https://openalex.org/W2158704040","https://openalex.org/W2158882008","https://openalex.org/W3102886993","https://openalex.org/W6605577446"],"related_works":["https://openalex.org/W2069705450","https://openalex.org/W2322802588","https://openalex.org/W2401058949","https://openalex.org/W4230237643","https://openalex.org/W2991784296","https://openalex.org/W2007820812","https://openalex.org/W2030457343","https://openalex.org/W1819545986","https://openalex.org/W2012138520","https://openalex.org/W2409425591"],"abstract_inverted_index":{"Current":[0],"cell":[1],"phone":[2,64],"designs":[3],"are":[4,26,41],"limited":[5],"by":[6],"the":[7,14,17,34,51,77,82,85,126,133],"information":[8,55,73,123],"a":[9,20,23,62,96,103],"caller":[10,86,121],"can":[11],"provide":[12,70,116],"to":[13,43,69],"receiver":[15],"at":[16,125],"time":[18,127],"of":[19,53,84,109,128,135],"call.":[21],"As":[22],"result":[24],"callers":[25],"handicapped":[27],"in":[28],"effectively":[29,131],"negotiating":[30,136],"interaction":[31,137],"commitment":[32],"from":[33],"receiver,":[35],"and":[36,71,81,93,102,139],"perhaps":[37],"more":[38],"importantly,":[39],"receivers":[40],"unable":[42],"make":[44],"informed":[45],"call":[46,78,129],"handling":[47,130],"decisions.":[48],"To":[49],"examine":[50],"nature":[52],"this":[54],"gap":[56],"we":[57],"1)":[58],"developed":[59],"Telling":[60,110],"Calls,":[61],"mobile":[63],"application":[65],"which":[66,88],"allows":[67],"users":[68],"receive":[72],"such":[74],"as":[75],"what":[76],"is":[79,90],"about":[80],"circumstances":[83],"under":[87],"it":[89],"being":[91],"made,":[92],"2)":[94],"conducted":[95],"qualitative":[97],"field":[98,105],"study":[99,106],"(36":[100],"users)":[101,108],"quantitative":[104],"(30":[107],"Calls":[111],"use.":[112],"Together":[113],"these":[114],"studies":[115],"insights":[117],"on":[118],"how":[119],"additional":[120],"generated":[122],"shared":[124],"improves":[132],"process":[134],"commitment,":[138],"establishing":[140],"common":[141],"ground.":[142]},"counts_by_year":[{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2016-06-24T00:00:00"}
