{"id":"https://openalex.org/W2085305944","doi":"https://doi.org/10.1145/1952383.1952386","title":"Health Problem Solving by Older Persons Using a Complex Government Web Site","display_name":"Health Problem Solving by Older Persons Using a Complex Government Web Site","publication_year":2011,"publication_date":"2011-04-01","ids":{"openalex":"https://openalex.org/W2085305944","doi":"https://doi.org/10.1145/1952383.1952386","mag":"2085305944"},"language":"en","primary_location":{"id":"doi:10.1145/1952383.1952386","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1952383.1952386","pdf_url":null,"source":{"id":"https://openalex.org/S79551877","display_name":"ACM Transactions on Accessible Computing","issn_l":"1936-7228","issn":["1936-7228","1936-7236"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Accessible Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024558259","display_name":"Joseph Sharit","orcid":"https://orcid.org/0000-0001-9549-7109"},"institutions":[{"id":"https://openalex.org/I145608581","display_name":"University of Miami","ror":"https://ror.org/02dgjyy92","country_code":"US","type":"education","lineage":["https://openalex.org/I145608581"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Joseph Sharit","raw_affiliation_strings":["University of Miami","University of Miami,"],"affiliations":[{"raw_affiliation_string":"University of Miami","institution_ids":["https://openalex.org/I145608581"]},{"raw_affiliation_string":"University of Miami,","institution_ids":["https://openalex.org/I145608581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101879572","display_name":"Mario Hern\u00e1ndez","orcid":"https://orcid.org/0000-0001-7326-9287"},"institutions":[{"id":"https://openalex.org/I145608581","display_name":"University of Miami","ror":"https://ror.org/02dgjyy92","country_code":"US","type":"education","lineage":["https://openalex.org/I145608581"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mario A. Hernandez","raw_affiliation_strings":["University of Miami Miller School of Medicine"],"affiliations":[{"raw_affiliation_string":"University of Miami Miller School of Medicine","institution_ids":["https://openalex.org/I145608581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108209513","display_name":"Sankaran N. Nair","orcid":null},"institutions":[{"id":"https://openalex.org/I145608581","display_name":"University of Miami","ror":"https://ror.org/02dgjyy92","country_code":"US","type":"education","lineage":["https://openalex.org/I145608581"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sankaran N. Nair","raw_affiliation_strings":["University of Miami Miller School of Medicine"],"affiliations":[{"raw_affiliation_string":"University of Miami Miller School of Medicine","institution_ids":["https://openalex.org/I145608581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102738088","display_name":"Thomas K\u00fchn","orcid":"https://orcid.org/0000-0003-3701-7925"},"institutions":[{"id":"https://openalex.org/I145608581","display_name":"University of Miami","ror":"https://ror.org/02dgjyy92","country_code":"US","type":"education","lineage":["https://openalex.org/I145608581"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Thomas Kuhn","raw_affiliation_strings":["University of Miami","University of Miami,"],"affiliations":[{"raw_affiliation_string":"University of Miami","institution_ids":["https://openalex.org/I145608581"]},{"raw_affiliation_string":"University of Miami,","institution_ids":["https://openalex.org/I145608581"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073377612","display_name":"Sara J. Czaja","orcid":"https://orcid.org/0000-0002-8096-5413"},"institutions":[{"id":"https://openalex.org/I145608581","display_name":"University of Miami","ror":"https://ror.org/02dgjyy92","country_code":"US","type":"education","lineage":["https://openalex.org/I145608581"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sara J. Czaja","raw_affiliation_strings":["University of Miami Miller School of Medicine"],"affiliations":[{"raw_affiliation_string":"University of Miami Miller School of Medicine","institution_ids":["https://openalex.org/I145608581"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5024558259"],"corresponding_institution_ids":["https://openalex.org/I145608581"],"apc_list":null,"apc_paid":null,"fwci":6.6523,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.96113716,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"3","issue":"3","first_page":"1","last_page":"35"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/checklist","display_name":"Checklist","score":0.6338363885879517},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6034896373748779},{"id":"https://openalex.org/keywords/think-aloud-protocol","display_name":"Think aloud protocol","score":0.5683051347732544},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.517096757888794},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.5146170854568481},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.502985417842865},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.4864887595176697},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.44646644592285156},{"id":"https://openalex.org/keywords/web-application","display_name":"Web application","score":0.4455212950706482},{"id":"https://openalex.org/keywords/argument","display_name":"Argument (complex analysis)","score":0.43945086002349854},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.4316047728061676},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.42494627833366394},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4012702703475952},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.35792580246925354},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3412666618824005},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.25693175196647644},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.21647962927818298},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.20090147852897644},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14339998364448547},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.10574126243591309}],"concepts":[{"id":"https://openalex.org/C2779356329","wikidata":"https://www.wikidata.org/wiki/Q922625","display_name":"Checklist","level":2,"score":0.6338363885879517},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6034896373748779},{"id":"https://openalex.org/C78821406","wikidata":"https://www.wikidata.org/wiki/Q391810","display_name":"Think aloud protocol","level":3,"score":0.5683051347732544},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.517096757888794},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5146170854568481},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.502985417842865},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.4864887595176697},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.44646644592285156},{"id":"https://openalex.org/C118643609","wikidata":"https://www.wikidata.org/wiki/Q189210","display_name":"Web application","level":2,"score":0.4455212950706482},{"id":"https://openalex.org/C98184364","wikidata":"https://www.wikidata.org/wiki/Q1780131","display_name":"Argument (complex analysis)","level":2,"score":0.43945086002349854},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.4316047728061676},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.42494627833366394},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4012702703475952},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.35792580246925354},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3412666618824005},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.25693175196647644},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.21647962927818298},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.20090147852897644},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14339998364448547},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.10574126243591309},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1952383.1952386","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1952383.1952386","pdf_url":null,"source":{"id":"https://openalex.org/S79551877","display_name":"ACM Transactions on Accessible Computing","issn_l":"1936-7228","issn":["1936-7228","1936-7236"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Accessible Computing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G4774100825","display_name":null,"funder_award_id":"P01 AG 172110252","funder_id":"https://openalex.org/F4320337337","funder_display_name":"National Institute on Aging"}],"funders":[{"id":"https://openalex.org/F4320337337","display_name":"National Institute on Aging","ror":"https://ror.org/049v75w11"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W21227923","https://openalex.org/W99513823","https://openalex.org/W101557439","https://openalex.org/W156967137","https://openalex.org/W188320547","https://openalex.org/W192828507","https://openalex.org/W201578715","https://openalex.org/W229887192","https://openalex.org/W298457933","https://openalex.org/W324894078","https://openalex.org/W586627694","https://openalex.org/W1538807643","https://openalex.org/W1543761991","https://openalex.org/W1557496348","https://openalex.org/W1585625711","https://openalex.org/W1847168837","https://openalex.org/W1986060636","https://openalex.org/W1986353824","https://openalex.org/W1989462999","https://openalex.org/W2015160811","https://openalex.org/W2024501220","https://openalex.org/W2039752037","https://openalex.org/W2057535173","https://openalex.org/W2065398567","https://openalex.org/W2067502478","https://openalex.org/W2078348709","https://openalex.org/W2078930413","https://openalex.org/W2093264982","https://openalex.org/W2096190118","https://openalex.org/W2105319879","https://openalex.org/W2112778345","https://openalex.org/W2113368085","https://openalex.org/W2116707358","https://openalex.org/W2122086994","https://openalex.org/W2129278302","https://openalex.org/W2129837943","https://openalex.org/W2131937679","https://openalex.org/W2141435397","https://openalex.org/W2143483802","https://openalex.org/W2171305047","https://openalex.org/W2241811361","https://openalex.org/W2336188181","https://openalex.org/W2339663170","https://openalex.org/W2342091124","https://openalex.org/W2500367720","https://openalex.org/W2737451931","https://openalex.org/W2913412703","https://openalex.org/W2960071975","https://openalex.org/W3023580939","https://openalex.org/W4229885913","https://openalex.org/W4241354179","https://openalex.org/W4248085210","https://openalex.org/W6609019755","https://openalex.org/W6617321899","https://openalex.org/W6668760118","https://openalex.org/W6704462221","https://openalex.org/W6793903795"],"related_works":["https://openalex.org/W2080498038","https://openalex.org/W3165644605","https://openalex.org/W4293581452","https://openalex.org/W2180206973","https://openalex.org/W1513370933","https://openalex.org/W2883931614","https://openalex.org/W1558334551","https://openalex.org/W3044575831","https://openalex.org/W1916593730","https://openalex.org/W2911733913"],"abstract_inverted_index":{"A":[0],"large":[1],"number":[2,149,260],"of":[3,14,24,51,72,113,119,150,185,190,204,227,238,254,280,301],"health-related":[4,40,145],"Web":[5,34,89,127,151,282],"sites":[6,35],"currently":[7],"exist":[8],"that":[9,16,36,68,94,97,131,154,167,214,235,292],"offer":[10],"consumers":[11,138],"a":[12,64,114,120,148,183,205,259,287],"wealth":[13],"information":[15,48,193],"can":[17,37],"be":[18],"used":[19],"to":[20,33,45,79,143,175,177,233,244,249,271],"enhance":[21],"the":[22,70,84,111,117,188,200,239,247,250,255,278,299],"quality":[23],"their":[25,220],"lives.":[26],"Much":[27],"less":[28],"attention":[29],"has":[30],"been":[31,156],"given":[32],"support":[38],"complex":[39,178],"problem":[41],"solving,":[42],"as":[43,55,140],"opposed":[44],"more":[46],"general":[47],"search":[49],"activities,":[50],"user":[52],"populations":[53],"such":[54,139,168],"older":[56,74,98,141,159,198,215,272],"adults.":[57],"In":[58],"this":[59,302],"article,":[60],"we":[61],"expand":[62],"on":[63],"prior":[65],"usability":[66],"study":[67,95,240],"examined":[69],"performance":[71,229],"112":[73],"adults":[75,99,142],"who":[76],"were":[77,96,242],"asked":[78],"solve":[80,144],"two":[81],"problems":[82],"using":[83],"U.":[85],"S.":[86],"government\u2019s":[87],"Medicare.gov":[88],"site.":[90],"The":[91,163,252],"indications":[92],"from":[93],"had":[100],"difficulty":[101],"carrying":[102],"out":[103],"these":[104],"problem-solving":[105,180,196,221],"tasks.":[106],"This":[107],"article":[108],"illustrates,":[109],"in":[110,187,210,298],"context":[112],"case":[115],"study,":[116],"use":[118,253],"structured":[121],"methodology":[122,206,256],"for":[123,136,158,207,257,266,276,295],"obtaining":[124],"insights":[125],"into":[126],"site":[128,262],"design":[129,152],"issues":[130,264],"could":[132],"make":[133],"it":[134],"difficult":[135,174],"healthcare":[137],"problems.":[146],"Initially,":[147],"guidelines":[153],"have":[155],"developed":[157],"users":[160,216],"are":[161,173],"presented.":[162,224],"argument":[164],"is":[165,223,230,284,290,293],"made":[166],"checklist-type":[169],"guidelines,":[170],"though":[171],"essential,":[172],"apply":[176],"Web-based":[179,191],"activities.":[181],"Following":[182],"review":[184],"research":[186],"area":[189],"health":[192,281],"seeking":[194],"and":[195,202,265,274],"by":[197],"adults,":[199],"description":[201],"implementation":[203],"aiding":[208],"designers":[209,297],"anticipating":[211],"cognitive":[212],"demands":[213],"might":[217],"confront":[218],"during":[219],"activities":[222],"Detailed":[225],"analysis":[226],"task":[228],"then":[231],"presented":[232,291],"demonstrate":[234],"very":[236],"few":[237],"participants":[241],"able":[243],"successfully":[245],"negotiate":[246],"solution":[248],"problem.":[251],"identifying":[258],"user-Web":[261],"interaction":[263],"proposing":[267],"recommendations":[268],"particularly":[269],"relevant":[270],"users,":[273],"ultimately":[275],"enhancing":[277],"accessibility":[279],"sites,":[283],"highlighted.":[285],"Finally,":[286],"detailed":[288],"framework":[289],"intended":[294],"guiding":[296],"application":[300],"methodology.":[303]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
