{"id":"https://openalex.org/W2055219659","doi":"https://doi.org/10.1145/1930488.1930537","title":"Supporting empathy in business process simulation with scenarios","display_name":"Supporting empathy in business process simulation with scenarios","publication_year":2010,"publication_date":"2010-10-06","ids":{"openalex":"https://openalex.org/W2055219659","doi":"https://doi.org/10.1145/1930488.1930537","mag":"2055219659"},"language":"en","primary_location":{"id":"doi:10.1145/1930488.1930537","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1930488.1930537","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 14th International Academic MindTrek Conference: Envisioning Future Media Environments","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101930778","display_name":"Anna Salmi","orcid":"https://orcid.org/0000-0001-8222-2181"},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Anna Salmi","raw_affiliation_strings":["Aalto University, Aalto, Finland"],"affiliations":[{"raw_affiliation_string":"Aalto University, Aalto, Finland","institution_ids":["https://openalex.org/I9927081"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000070762","display_name":"Juha Kronqvist","orcid":null},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Juha Kronqvist","raw_affiliation_strings":["Aalto University, Aalto, Finland"],"affiliations":[{"raw_affiliation_string":"Aalto University, Aalto, Finland","institution_ids":["https://openalex.org/I9927081"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074847660","display_name":"P\u00e4ivi P\u00f6yry-Lassila","orcid":"https://orcid.org/0000-0002-4449-3586"},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"P\u00e4ivi P\u00f6yry-Lassila","raw_affiliation_strings":["Aalto University, Aalto, Finland"],"affiliations":[{"raw_affiliation_string":"Aalto University, Aalto, Finland","institution_ids":["https://openalex.org/I9927081"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5101930778"],"corresponding_institution_ids":["https://openalex.org/I9927081"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.13977447,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"237","last_page":"241"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.631485104560852},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6090525984764099},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5971025824546814},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5736151933670044},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5445185303688049},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.4998483657836914},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4856797456741333},{"id":"https://openalex.org/keywords/persona","display_name":"Persona","score":0.4608989953994751},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4214799702167511},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.41132423281669617},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.21616855263710022},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.21558159589767456},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1822374165058136},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.16959276795387268},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.14242804050445557},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11540663242340088}],"concepts":[{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.631485104560852},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6090525984764099},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5971025824546814},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5736151933670044},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5445185303688049},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.4998483657836914},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4856797456741333},{"id":"https://openalex.org/C313442","wikidata":"https://www.wikidata.org/wiki/Q778556","display_name":"Persona","level":2,"score":0.4608989953994751},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4214799702167511},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.41132423281669617},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.21616855263710022},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.21558159589767456},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1822374165058136},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.16959276795387268},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.14242804050445557},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11540663242340088},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1930488.1930537","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1930488.1930537","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 14th International Academic MindTrek Conference: Envisioning Future Media Environments","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6700000166893005,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321394","display_name":"Aalto-Yliopisto","ror":"https://ror.org/020hwjq30"},{"id":"https://openalex.org/F4320321855","display_name":"Tekes","ror":"https://ror.org/02ag8cq23"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1500842519","https://openalex.org/W1524560932","https://openalex.org/W1527311855","https://openalex.org/W1532633579","https://openalex.org/W1607678521","https://openalex.org/W1877093828","https://openalex.org/W1971670344","https://openalex.org/W1985933438","https://openalex.org/W2018376732","https://openalex.org/W2031495427","https://openalex.org/W2036337272","https://openalex.org/W2080441409","https://openalex.org/W2131477909","https://openalex.org/W2132924891","https://openalex.org/W2141951329","https://openalex.org/W2150345082","https://openalex.org/W2338664601","https://openalex.org/W2582377764","https://openalex.org/W2690783079","https://openalex.org/W4234420900"],"related_works":["https://openalex.org/W2424740894","https://openalex.org/W2345053703","https://openalex.org/W2293459815","https://openalex.org/W4300427051","https://openalex.org/W2109588827","https://openalex.org/W2130425969","https://openalex.org/W237078725","https://openalex.org/W2005124518","https://openalex.org/W2050159024","https://openalex.org/W2066228984"],"abstract_inverted_index":{"This":[0],"paper":[1,35,144],"examines":[2],"the":[3,18,22,55,66,70,106,133,158],"employment":[4],"of":[5,20,44,88,108],"scenario-based":[6],"design":[7],"approach":[8],"in":[9,17,27,49,94,104,119,138],"combination":[10],"with":[11,124,154],"SimLab":[12],"business":[13,31,71,128],"process":[14,26,129],"simulation":[15,130],"method":[16,131],"context":[19],"studying":[21],"fuzzy-front":[23],"end":[24],"innovation":[25],"a":[28,109,139],"real-world":[29],"technology":[30],"setting.":[32,141],"In":[33,142],"this":[34,143],"we":[36,145],"aim":[37],"to":[38,51,82,135],"show":[39],"how":[40,84],"these":[41,85],"divergent":[42],"techniques":[43,161],"inquiry":[45],"can":[46,90],"be":[47],"combined":[48,123],"order":[50],"produce":[52],"knowledge":[53,89],"on":[54,65,157],"one":[56],"hand":[57],"about":[58,69,98],"people's":[59],"experiences,":[60],"feelings":[61],"and":[62,64,75,127,160],"practices,":[63],"other":[67,93],"hand,":[68],"process,":[72],"its":[73],"bottlenecks":[74],"improvement":[76],"opportunities.":[77],"Furthermore,":[78],"our":[79],"objective":[80],"is":[81,118],"study":[83],"different":[86],"modes":[87],"complement":[91],"each":[92],"creating":[95],"an":[96,150,155],"understanding":[97],"innovation-related":[99],"activities":[100],"as":[101,103],"well":[102],"facilitating":[105],"building":[107],"shared":[110],"vision":[111],"among":[112],"project":[113,153],"participants.":[114],"Our":[115],"primary":[116],"interest":[117],"exploring":[120],"if":[121],"scenarios,":[122],"small-scale":[125],"personas":[126],"have":[132],"potential":[134],"evoke":[136],"empathy":[137],"co-design":[140],"present":[146],"early":[147],"insights":[148],"from":[149],"ongoing":[151],"research":[152],"emphasis":[156],"methods":[159],"employed.":[162]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
