{"id":"https://openalex.org/W1986543691","doi":"https://doi.org/10.1145/1899503.1899537","title":"Critical success factors for information systems outsourcing management","display_name":"Critical success factors for information systems outsourcing management","publication_year":2010,"publication_date":"2010-10-11","ids":{"openalex":"https://openalex.org/W1986543691","doi":"https://doi.org/10.1145/1899503.1899537","mag":"1986543691"},"language":"en","primary_location":{"id":"doi:10.1145/1899503.1899537","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1899503.1899537","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073116394","display_name":"Hanlie Smuts","orcid":"https://orcid.org/0000-0001-7120-7787"},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"Hanlie Smuts","raw_affiliation_strings":["University of South Africa, Featherbrooke Estate, South Africa"],"affiliations":[{"raw_affiliation_string":"University of South Africa, Featherbrooke Estate, South Africa","institution_ids":["https://openalex.org/I165390105"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048133514","display_name":"Alta van der Merwe","orcid":"https://orcid.org/0000-0002-3652-7512"},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Alta van der Merwe","raw_affiliation_strings":["University of South Africa, Pretoria, South Africa"],"affiliations":[{"raw_affiliation_string":"University of South Africa, Pretoria, South Africa","institution_ids":["https://openalex.org/I165390105"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070505183","display_name":"Paula Kotz\u00e9","orcid":"https://orcid.org/0000-0003-1610-2776"},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Paula Kotz\u00e9","raw_affiliation_strings":["University of South Africa, Pretoria, South Africa"],"affiliations":[{"raw_affiliation_string":"University of South Africa, Pretoria, South Africa","institution_ids":["https://openalex.org/I165390105"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084693925","display_name":"Marianne Loock","orcid":"https://orcid.org/0000-0001-8005-716X"},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Marianne Loock","raw_affiliation_strings":["University of South Africa, UNISA, South Africa","University of South Africa (UNISA), South Africa"],"affiliations":[{"raw_affiliation_string":"University of South Africa, UNISA, South Africa","institution_ids":["https://openalex.org/I165390105"]},{"raw_affiliation_string":"University of South Africa (UNISA), South Africa","institution_ids":["https://openalex.org/I165390105"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5073116394"],"corresponding_institution_ids":["https://openalex.org/I165390105"],"apc_list":null,"apc_paid":null,"fwci":3.6089,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.92085813,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"17","issue":null,"first_page":"304","last_page":"313"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12779","display_name":"Public Procurement and Policy","score":0.9652000069618225,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11257","display_name":"Taxation and Compliance Studies","score":0.9416000247001648,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.969805896282196},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"Knowledge process outsourcing","score":0.6996709704399109},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.674749493598938},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6713238954544067},{"id":"https://openalex.org/keywords/global-information-system","display_name":"Global information system","score":0.6666923761367798},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.5960361957550049},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5133761167526245},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.46287965774536133},{"id":"https://openalex.org/keywords/term","display_name":"Term (time)","score":0.4294653534889221},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4138139486312866},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3784790635108948},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2840980291366577},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20755299925804138},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15384230017662048}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.969805896282196},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.6996709704399109},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.674749493598938},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6713238954544067},{"id":"https://openalex.org/C24596685","wikidata":"https://www.wikidata.org/wiki/Q5570850","display_name":"Global information system","level":3,"score":0.6666923761367798},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.5960361957550049},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5133761167526245},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.46287965774536133},{"id":"https://openalex.org/C61797465","wikidata":"https://www.wikidata.org/wiki/Q1188986","display_name":"Term (time)","level":2,"score":0.4294653534889221},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4138139486312866},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3784790635108948},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2840980291366577},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20755299925804138},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15384230017662048},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1899503.1899537","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1899503.1899537","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5,"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W58322287","https://openalex.org/W107893453","https://openalex.org/W122181819","https://openalex.org/W572107102","https://openalex.org/W1510180930","https://openalex.org/W1525394556","https://openalex.org/W1530538995","https://openalex.org/W1533815441","https://openalex.org/W1535148893","https://openalex.org/W1562953474","https://openalex.org/W1590667944","https://openalex.org/W1591992073","https://openalex.org/W1607293965","https://openalex.org/W1656918355","https://openalex.org/W1876546206","https://openalex.org/W1891421897","https://openalex.org/W1968439266","https://openalex.org/W1976842588","https://openalex.org/W1995415491","https://openalex.org/W2003375877","https://openalex.org/W2014338713","https://openalex.org/W2022233606","https://openalex.org/W2025655162","https://openalex.org/W2033701236","https://openalex.org/W2036739699","https://openalex.org/W2040803688","https://openalex.org/W2041087318","https://openalex.org/W2043339629","https://openalex.org/W2043917053","https://openalex.org/W2045310175","https://openalex.org/W2046144522","https://openalex.org/W2050426455","https://openalex.org/W2057468012","https://openalex.org/W2057922090","https://openalex.org/W2077597794","https://openalex.org/W2078585515","https://openalex.org/W2085100318","https://openalex.org/W2096681460","https://openalex.org/W2101919770","https://openalex.org/W2109609792","https://openalex.org/W2111419413","https://openalex.org/W2116684568","https://openalex.org/W2140433021","https://openalex.org/W2270198626","https://openalex.org/W2335984633","https://openalex.org/W2492912760","https://openalex.org/W4231870911","https://openalex.org/W4254516712"],"related_works":["https://openalex.org/W2051978093","https://openalex.org/W21892006","https://openalex.org/W52379018","https://openalex.org/W2291845669","https://openalex.org/W4233065988","https://openalex.org/W2345781049","https://openalex.org/W3148319155","https://openalex.org/W2340785215","https://openalex.org/W2007776352","https://openalex.org/W2490448236"],"abstract_inverted_index":{"Information":[0],"systems":[1],"(IS)":[2],"outsourcing":[3,38,59,68,99],"is":[4],"a":[5,9,14],"serious":[6],"commitment":[7],"--":[8],"formal":[10],"relationship":[11],"underpinned":[12],"by":[13],"contractual":[15],"agreement,":[16],"with":[17,47,83],"long-term":[18],"consequences":[19],"among":[20],"two":[21],"or":[22],"more":[23],"organisations.":[24],"Many":[25],"organisations":[26],"end":[27],"up":[28],"frustrated":[29],"as":[30],"they":[31],"learn":[32],"that":[33],"their":[34],"attempts":[35],"at":[36],"IS":[37,58,67,98],"have":[39],"failed.":[40],"However,":[41],"some":[42],"failures":[43],"could":[44],"be":[45],"avoided":[46],"knowledge":[48],"of":[49,56,66,88],"common":[50],"pitfalls":[51],"and":[52,94],"critical":[53],"success":[54],"factors":[55],"such":[57],"contracts.":[60],"This":[61],"paper":[62],"investigates":[63],"essential":[64],"aspects":[65],"management":[69],"during":[70],"the":[71,86,105],"software":[72],"development":[73],"life":[74],"cycle.":[75],"The":[76],"survey":[77],"results":[78],"are":[79,110],"reported":[80],"in":[81,85,91,100,104],"conjunction":[82],"findings":[84],"literature":[87],"similar":[89],"studies":[90],"other":[92],"markets,":[93],"unique":[95],"contributors":[96],"to":[97],"this":[101],"particular":[102],"context":[103],"South":[106],"African":[107],"corporate":[108],"market,":[109],"identified.":[111]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
