{"id":"https://openalex.org/W2037887247","doi":"https://doi.org/10.1145/1858171.1858174","title":"A tale of two publics","display_name":"A tale of two publics","publication_year":2010,"publication_date":"2010-08-16","ids":{"openalex":"https://openalex.org/W2037887247","doi":"https://doi.org/10.1145/1858171.1858174","mag":"2037887247"},"language":"en","primary_location":{"id":"doi:10.1145/1858171.1858174","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1858171.1858174","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 8th ACM Conference on Designing Interactive Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074580253","display_name":"Christopher A. Le Dantec","orcid":"https://orcid.org/0000-0001-8338-4852"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Christopher A. Le Dantec","raw_affiliation_strings":["Georgia Institute of Technology, Atlanta, GA","Georgia Institute of Technology Atlanta, GA"],"affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]},{"raw_affiliation_string":"Georgia Institute of Technology Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109170224","display_name":"Jim Christensen","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jim E. Christensen","raw_affiliation_strings":["IBM T.J. Watson Research Center, Yorktown Heights, NY","IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM T.J. Watson Research Center, Yorktown Heights, NY","institution_ids":["https://openalex.org/I4210114115"]},{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036192750","display_name":"Mark Bailey","orcid":"https://orcid.org/0000-0002-2497-8420"},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mark Bailey","raw_affiliation_strings":["IBM T.J. Watson Research Center, Yorktown Heights, NY","IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM T.J. Watson Research Center, Yorktown Heights, NY","institution_ids":["https://openalex.org/I4210114115"]},{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029720056","display_name":"Robert Farrell","orcid":"https://orcid.org/0000-0002-9839-6159"},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Robert G. Farrell","raw_affiliation_strings":["IBM T.J. Watson Research Center, Yorktown Heights, NY","IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM T.J. Watson Research Center, Yorktown Heights, NY","institution_ids":["https://openalex.org/I4210114115"]},{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038223145","display_name":"Jason Ellis","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jason B. Ellis","raw_affiliation_strings":["IBM T.J. Watson Research Center, Yorktown Heights, NY","IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM T.J. Watson Research Center, Yorktown Heights, NY","institution_ids":["https://openalex.org/I4210114115"]},{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079399564","display_name":"Catalina Danis","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Catalina M. Danis","raw_affiliation_strings":["IBM T.J. Watson Research Center, Yorktown Heights, NY","IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM T.J. Watson Research Center, Yorktown Heights, NY","institution_ids":["https://openalex.org/I4210114115"]},{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035459386","display_name":"Wendy A. Kellogg","orcid":"https://orcid.org/0000-0002-7102-2579"},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wendy A. Kellogg","raw_affiliation_strings":["IBM T.J. Watson Research Center, Yorktown Heights, NY","IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM T.J. Watson Research Center, Yorktown Heights, NY","institution_ids":["https://openalex.org/I4210114115"]},{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074830740","display_name":"W. Keith Edwards","orcid":"https://orcid.org/0000-0002-5209-7380"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"W. Keith Edwards","raw_affiliation_strings":["Georgia Institute of Technology, Atlanta, GA","Georgia Institute of Technology Atlanta, GA"],"affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology, Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]},{"raw_affiliation_string":"Georgia Institute of Technology Atlanta, GA","institution_ids":["https://openalex.org/I130701444"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5074580253"],"corresponding_institution_ids":["https://openalex.org/I130701444"],"apc_list":null,"apc_paid":null,"fwci":6.0016,"has_fulltext":false,"cited_by_count":48,"citation_normalized_percentile":{"value":0.96546686,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"11","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14114","display_name":"Digital Media and Philosophy","score":0.9395999908447266,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9340999722480774,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/publics","display_name":"Publics","score":0.6105446219444275},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5175237655639648},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.28205329179763794},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.09205669164657593},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.06113019585609436}],"concepts":[{"id":"https://openalex.org/C2776663400","wikidata":"https://www.wikidata.org/wiki/Q7258081","display_name":"Publics","level":3,"score":0.6105446219444275},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5175237655639648},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.28205329179763794},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.09205669164657593},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.06113019585609436}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1858171.1858174","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1858171.1858174","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 8th ACM Conference on Designing Interactive Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7099999785423279,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"}],"awards":[{"id":"https://openalex.org/G955694574","display_name":null,"funder_award_id":"IIS-0915624","funder_id":"https://openalex.org/F4320337389","funder_display_name":"Division of Information and Intelligent Systems"}],"funders":[{"id":"https://openalex.org/F4320337389","display_name":"Division of Information and Intelligent Systems","ror":"https://ror.org/053a2cp42"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W48581416","https://openalex.org/W1505221106","https://openalex.org/W1769211578","https://openalex.org/W1828121191","https://openalex.org/W1974479022","https://openalex.org/W1977915736","https://openalex.org/W1987332906","https://openalex.org/W1999727602","https://openalex.org/W2003602430","https://openalex.org/W2020709804","https://openalex.org/W2044966949","https://openalex.org/W2062913809","https://openalex.org/W2064286166","https://openalex.org/W2065384117","https://openalex.org/W2066809721","https://openalex.org/W2072135065","https://openalex.org/W2074945760","https://openalex.org/W2084790710","https://openalex.org/W2097338783","https://openalex.org/W2117988511","https://openalex.org/W2124549791","https://openalex.org/W2129638122","https://openalex.org/W2135287195","https://openalex.org/W2148999227","https://openalex.org/W2158704040","https://openalex.org/W2159914257","https://openalex.org/W2296463440","https://openalex.org/W2537269004","https://openalex.org/W3014070700","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2991823240","https://openalex.org/W2493872841","https://openalex.org/W3168503264","https://openalex.org/W2036535694","https://openalex.org/W2979436816","https://openalex.org/W2802661453","https://openalex.org/W4300782144","https://openalex.org/W2012209553","https://openalex.org/W1873404572"],"abstract_inverted_index":{"The":[0,85],"design":[1,48,60,157],"and":[2,6,35,42,75,99,111,142,150,158,178],"use":[3,159],"of":[4,29,53,61,88,119,127,160,165],"Information":[5],"Communication":[7],"Technology":[8],"(ICT)":[9],"has":[10],"now":[11],"evolved":[12],"beyond":[13],"its":[14],"workplace":[15],"origins":[16],"to":[17,22,78,98,169],"the":[18,27,50,59,62,116,120,123,128,143,146,163],"wider":[19],"public,":[20],"expanding":[21],"people":[23],"who":[24],"live":[25],"at":[26,49,162],"margins":[28,164],"contemporary":[30],"society.":[31],"Through":[32],"field":[33],"work":[34],"participatory":[36],"co-design":[37],"with":[38,122],"homeless":[39,121],"shelter":[40],"residents":[41],"care":[43,80,129],"providers":[44],"we":[45,167],"have":[46],"explored":[47],"common":[51],"boundary":[52],"these":[54],"two":[55,147],"\"publics.\"":[56],"We":[57],"describe":[58],"Community":[63],"Resource":[64],"Messenger":[65],"(CRM),":[66],"an":[67,171],"ICT":[68],"that":[69,95],"supports":[70],"both":[71],"those":[72,76],"in":[73,81,181],"need":[74],"attempting":[77],"provide":[79],"a":[82,92,104,109,132],"challenging":[83],"environment.":[84],"CRM":[86],"consists":[87],"three":[89],"components:":[90],"1)":[91],"message":[93,134],"center":[94],"pools":[96],"messages":[97],"from":[100,137],"mobile":[101,117,138],"users":[102],"into":[103],"shared,":[105],"persistent":[106],"forum;":[107],"2)":[108],"text":[110],"voice":[112],"messaging":[113],"gateway":[114],"linking":[115],"phones":[118],"web-enabled":[124],"computer":[125],"facilities":[126],"providers;":[130],"3)":[131],"shared":[133,176],"display":[135],"accessible":[136],"texting,":[139],"voice,":[140],"e-mail,":[141],"web,":[144],"helping":[145],"groups":[148],"communicate":[149],"coordinate":[151],"for":[152],"mutual":[153],"good.":[154],"By":[155],"democratizing":[156],"technology":[161],"society,":[166],"aim":[168],"engage":[170],"entire":[172],"\"urban":[173],"network,\"":[174],"enabling":[175],"awareness":[177],"collective":[179],"action":[180],"each":[182],"public.":[183]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":6}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
