{"id":"https://openalex.org/W1966132286","doi":"https://doi.org/10.1145/1851600.1851637","title":"Cross-platform service user experience","display_name":"Cross-platform service user experience","publication_year":2010,"publication_date":"2010-09-07","ids":{"openalex":"https://openalex.org/W1966132286","doi":"https://doi.org/10.1145/1851600.1851637","mag":"1966132286"},"language":"en","primary_location":{"id":"doi:10.1145/1851600.1851637","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1851600.1851637","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 12th international conference on Human computer interaction with mobile devices and services","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081953531","display_name":"Minna W\u00e4ljas","orcid":null},"institutions":[{"id":"https://openalex.org/I4210133110","display_name":"Tampere University","ror":null,"country_code":"FI","type":null,"lineage":["https://openalex.org/I4210133110"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Minna W\u00e4ljas","raw_affiliation_strings":["Tampere University of Technology, Tampere, Finland","Tampere University of Technology , Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"Tampere University of Technology, Tampere, Finland","institution_ids":["https://openalex.org/I4210133110"]},{"raw_affiliation_string":"Tampere University of Technology , Tampere, Finland","institution_ids":["https://openalex.org/I4210133110"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030553536","display_name":"Katarina Segerst\u00e5hl","orcid":null},"institutions":[{"id":"https://openalex.org/I98381234","display_name":"University of Oulu","ror":"https://ror.org/03yj89h83","country_code":"FI","type":"education","lineage":["https://openalex.org/I98381234"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Katarina Segerst\u00e5hl","raw_affiliation_strings":["University of Oulu, Oulu, Finland"],"affiliations":[{"raw_affiliation_string":"University of Oulu, Oulu, Finland","institution_ids":["https://openalex.org/I98381234"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090732566","display_name":"Kaisa V\u00e4\u00e4n\u00e4nen","orcid":"https://orcid.org/0000-0002-3565-6021"},"institutions":[{"id":"https://openalex.org/I2738502077","display_name":"Nokia (Finland)","ror":"https://ror.org/04pkc8m17","country_code":"FI","type":"company","lineage":["https://openalex.org/I2738502077"]},{"id":"https://openalex.org/I4210133110","display_name":"Tampere University","ror":null,"country_code":"FI","type":null,"lineage":["https://openalex.org/I4210133110"]},{"id":"https://openalex.org/I166825849","display_name":"Tampere University","ror":"https://ror.org/033003e23","country_code":"FI","type":"education","lineage":["https://openalex.org/I166825849"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Kaisa V\u00e4\u00e4n\u00e4nen-Vainio-Mattila","raw_affiliation_strings":["Tampere University of Technology, Nokia Research Center, Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"Tampere University of Technology, Nokia Research Center, Tampere, Finland","institution_ids":["https://openalex.org/I166825849","https://openalex.org/I2738502077","https://openalex.org/I4210133110"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090393524","display_name":"Harri Oinas\u2010Kukkonen","orcid":"https://orcid.org/0000-0002-1442-0562"},"institutions":[{"id":"https://openalex.org/I98381234","display_name":"University of Oulu","ror":"https://ror.org/03yj89h83","country_code":"FI","type":"education","lineage":["https://openalex.org/I98381234"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Harri Oinas-Kukkonen","raw_affiliation_strings":["University of Oulu, Oulu, Finland"],"affiliations":[{"raw_affiliation_string":"University of Oulu, Oulu, Finland","institution_ids":["https://openalex.org/I98381234"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5081953531"],"corresponding_institution_ids":["https://openalex.org/I4210133110"],"apc_list":null,"apc_paid":null,"fwci":5.1221,"has_fulltext":false,"cited_by_count":70,"citation_normalized_percentile":{"value":0.95586802,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"219","last_page":"228"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7265890836715698},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.690498948097229},{"id":"https://openalex.org/keywords/cross-platform","display_name":"Cross-platform","score":0.6496235728263855},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.568187952041626},{"id":"https://openalex.org/keywords/user-journey","display_name":"User journey","score":0.5206853151321411},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.5190249681472778},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4784517288208008},{"id":"https://openalex.org/keywords/mobile-device","display_name":"Mobile device","score":0.45383504033088684},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4439646005630493},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.44106540083885193},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.3761465549468994},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"User interface design","score":0.3039287030696869},{"id":"https://openalex.org/keywords/computer-user-satisfaction","display_name":"Computer user satisfaction","score":0.127861887216568},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.08075219392776489}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7265890836715698},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.690498948097229},{"id":"https://openalex.org/C92400490","wikidata":"https://www.wikidata.org/wiki/Q174666","display_name":"Cross-platform","level":2,"score":0.6496235728263855},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.568187952041626},{"id":"https://openalex.org/C17302071","wikidata":"https://www.wikidata.org/wiki/Q7901851","display_name":"User journey","level":5,"score":0.5206853151321411},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.5190249681472778},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4784517288208008},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.45383504033088684},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4439646005630493},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.44106540083885193},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3761465549468994},{"id":"https://openalex.org/C149229913","wikidata":"https://www.wikidata.org/wiki/Q135707","display_name":"User interface design","level":3,"score":0.3039287030696869},{"id":"https://openalex.org/C63880386","wikidata":"https://www.wikidata.org/wiki/Q5157592","display_name":"Computer user satisfaction","level":4,"score":0.127861887216568},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.08075219392776489},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1851600.1851637","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1851600.1851637","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 12th international conference on Human computer interaction with mobile devices and services","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W59583266","https://openalex.org/W62488559","https://openalex.org/W153700702","https://openalex.org/W166322005","https://openalex.org/W573512826","https://openalex.org/W1506772024","https://openalex.org/W1510817841","https://openalex.org/W1538328683","https://openalex.org/W1551974678","https://openalex.org/W1552958157","https://openalex.org/W1554543256","https://openalex.org/W1588942736","https://openalex.org/W1787442784","https://openalex.org/W1975592381","https://openalex.org/W2009753734","https://openalex.org/W2021284696","https://openalex.org/W2044673684","https://openalex.org/W2068119329","https://openalex.org/W2078117438","https://openalex.org/W2087729405","https://openalex.org/W2095130997","https://openalex.org/W2097034794","https://openalex.org/W2107155128","https://openalex.org/W2129901556","https://openalex.org/W2131744118","https://openalex.org/W2136210723","https://openalex.org/W2153958417","https://openalex.org/W2156998809","https://openalex.org/W2616357896","https://openalex.org/W2729761378","https://openalex.org/W2997670020","https://openalex.org/W3122942865","https://openalex.org/W3194455737","https://openalex.org/W4232722314","https://openalex.org/W6602451052","https://openalex.org/W6635224564","https://openalex.org/W6661878846","https://openalex.org/W6680254917"],"related_works":["https://openalex.org/W3048212026","https://openalex.org/W317925544","https://openalex.org/W3200149316","https://openalex.org/W2893969762","https://openalex.org/W4316810125","https://openalex.org/W2562776005","https://openalex.org/W2369681371","https://openalex.org/W3216880090","https://openalex.org/W145924344","https://openalex.org/W2751424329"],"abstract_inverted_index":{"Many":[0],"web-based":[1,73],"services":[2,82],"utilize":[3],"both":[4,84],"desktop":[5],"and":[6,12,30,87,91,106,128,130],"mobile":[7,29,88],"terminals":[8],"in":[9],"delivering":[10],"content":[11],"functionality":[13],"to":[14,44,149,161],"their":[15,85],"users.":[16],"In":[17],"terms":[18],"of":[19,26,40,51,116,126,140,153,163,173],"user":[20,52,142,164],"experience":[21,53,165],"(UX),":[22],"the":[23,48,62,77,81,100,151,171],"overall":[24],"chain":[25],"interactions,":[27],"including":[28],"non-mobile":[31],"settings,":[32],"becomes":[33],"a":[34,65],"central":[35,114],"design":[36,152],"target.":[37],"The":[38,144],"aim":[39],"this":[41],"study":[42,70],"was":[43],"investigate,":[45],"what":[46],"are":[47,167],"key":[49],"elements":[50,115,162],"associated":[54],"with":[55,71,99,108],"these,":[56],"cross-platform":[57,74,117,141,154,174],"interactions.":[58],"This":[59],"paper":[60],"presents":[61],"findings":[63,105],"from":[64],"four":[66],"week":[67],"long":[68],"field":[69],"three":[72],"services.":[75,101],"During":[76],"study,":[78],"participants":[79],"used":[80,94,148],"on":[83,103],"PCs":[86],"devices.":[89],"Diaries":[90],"interviews":[92],"were":[93],"for":[95,122],"gathering":[96],"users'":[97],"experiences":[98],"Based":[102],"our":[104],"reflection":[107],"related":[109],"work,":[110],"we":[111],"argue":[112],"that":[113,166],"service":[118,132],"UX":[119],"include":[120],"fit":[121],"cross-contextual":[123],"activities,":[124],"flow":[125],"interactions":[127],"content,":[129],"perceived":[131],"coherence.":[133],"We":[134],"propose":[135],"an":[136],"initial":[137],"conceptual":[138],"framework":[139,145],"experience.":[143],"can":[146],"be":[147],"guide":[150],"web":[155],"services,":[156],"as":[157],"it":[158],"draws":[159],"attention":[160],"essentially":[168],"influenced":[169],"by":[170],"characteristics":[172],"settings.":[175]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":12},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":7},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
