{"id":"https://openalex.org/W1965603248","doi":"https://doi.org/10.1145/1842993.1843013","title":"Designing a cross-channel information management tool for workers in enterprise task forces","display_name":"Designing a cross-channel information management tool for workers in enterprise task forces","publication_year":2010,"publication_date":"2010-05-26","ids":{"openalex":"https://openalex.org/W1965603248","doi":"https://doi.org/10.1145/1842993.1843013","mag":"1965603248"},"language":"en","primary_location":{"id":"doi:10.1145/1842993.1843013","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1842993.1843013","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the International Conference on Advanced Visual Interfaces","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034910741","display_name":"Gregorio Convertino","orcid":"https://orcid.org/0000-0002-7414-9858"},"institutions":[{"id":"https://openalex.org/I173498003","display_name":"Palo Alto Research Center","ror":"https://ror.org/0529fxt39","country_code":"US","type":"facility","lineage":["https://openalex.org/I173498003","https://openalex.org/I4210132870"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Gregorio Convertino","raw_affiliation_strings":["Palo Alto Research Center (PARC), Palo Alto, CA","[Palo Alto Research Center (PARC), Palo Alto, CA]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Palo Alto Research Center (PARC), Palo Alto, CA","institution_ids":["https://openalex.org/I173498003"]},{"raw_affiliation_string":"[Palo Alto Research Center (PARC), Palo Alto, CA]","institution_ids":["https://openalex.org/I173498003"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039712245","display_name":"Sanjay Kairam","orcid":"https://orcid.org/0000-0001-8320-222X"},"institutions":[{"id":"https://openalex.org/I173498003","display_name":"Palo Alto Research Center","ror":"https://ror.org/0529fxt39","country_code":"US","type":"facility","lineage":["https://openalex.org/I173498003","https://openalex.org/I4210132870"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sanjay Kairam","raw_affiliation_strings":["Palo Alto Research Center (PARC), Palo Alto, CA","[Palo Alto Research Center (PARC), Palo Alto, CA]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Palo Alto Research Center (PARC), Palo Alto, CA","institution_ids":["https://openalex.org/I173498003"]},{"raw_affiliation_string":"[Palo Alto Research Center (PARC), Palo Alto, CA]","institution_ids":["https://openalex.org/I173498003"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079085366","display_name":"Lichan Hong","orcid":"https://orcid.org/0009-0004-9563-554X"},"institutions":[{"id":"https://openalex.org/I173498003","display_name":"Palo Alto Research Center","ror":"https://ror.org/0529fxt39","country_code":"US","type":"facility","lineage":["https://openalex.org/I173498003","https://openalex.org/I4210132870"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lichan Hong","raw_affiliation_strings":["Palo Alto Research Center (PARC), Palo Alto, CA","[Palo Alto Research Center (PARC), Palo Alto, CA]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Palo Alto Research Center (PARC), Palo Alto, CA","institution_ids":["https://openalex.org/I173498003"]},{"raw_affiliation_string":"[Palo Alto Research Center (PARC), Palo Alto, CA]","institution_ids":["https://openalex.org/I173498003"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027548665","display_name":"Bongwon Suh","orcid":"https://orcid.org/0000-0001-5610-9265"},"institutions":[{"id":"https://openalex.org/I173498003","display_name":"Palo Alto Research Center","ror":"https://ror.org/0529fxt39","country_code":"US","type":"facility","lineage":["https://openalex.org/I173498003","https://openalex.org/I4210132870"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Bongwon Suh","raw_affiliation_strings":["Palo Alto Research Center (PARC), Palo Alto, CA","[Palo Alto Research Center (PARC), Palo Alto, CA]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Palo Alto Research Center (PARC), Palo Alto, CA","institution_ids":["https://openalex.org/I173498003"]},{"raw_affiliation_string":"[Palo Alto Research Center (PARC), Palo Alto, CA]","institution_ids":["https://openalex.org/I173498003"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028125399","display_name":"Ed H.","orcid":"https://orcid.org/0000-0003-3230-5338"},"institutions":[{"id":"https://openalex.org/I173498003","display_name":"Palo Alto Research Center","ror":"https://ror.org/0529fxt39","country_code":"US","type":"facility","lineage":["https://openalex.org/I173498003","https://openalex.org/I4210132870"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ed H. Chi","raw_affiliation_strings":["Palo Alto Research Center (PARC), Palo Alto, CA","[Palo Alto Research Center (PARC), Palo Alto, CA]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Palo Alto Research Center (PARC), Palo Alto, CA","institution_ids":["https://openalex.org/I173498003"]},{"raw_affiliation_string":"[Palo Alto Research Center (PARC), Palo Alto, CA]","institution_ids":["https://openalex.org/I173498003"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I173498003"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"103","last_page":"110"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10444","display_name":"Context-Aware Activity Recognition Systems","score":0.9853000044822693,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.6664170622825623},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6488959789276123},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.6312767267227173},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.5917536616325378},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.552665114402771},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.48607853055000305},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4613696336746216},{"id":"https://openalex.org/keywords/information-management","display_name":"Information management","score":0.44870275259017944},{"id":"https://openalex.org/keywords/task-analysis","display_name":"Task analysis","score":0.43132758140563965},{"id":"https://openalex.org/keywords/information-needs","display_name":"Information needs","score":0.42615389823913574},{"id":"https://openalex.org/keywords/task-management","display_name":"Task management","score":0.42213934659957886},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3350422978401184},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.32361888885498047},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.256591796875},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2059529423713684},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1135561466217041},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.07925158739089966}],"concepts":[{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6664170622825623},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6488959789276123},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.6312767267227173},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5917536616325378},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.552665114402771},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.48607853055000305},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4613696336746216},{"id":"https://openalex.org/C128487930","wikidata":"https://www.wikidata.org/wiki/Q579488","display_name":"Information management","level":2,"score":0.44870275259017944},{"id":"https://openalex.org/C175154964","wikidata":"https://www.wikidata.org/wiki/Q380077","display_name":"Task analysis","level":3,"score":0.43132758140563965},{"id":"https://openalex.org/C78999398","wikidata":"https://www.wikidata.org/wiki/Q2899888","display_name":"Information needs","level":2,"score":0.42615389823913574},{"id":"https://openalex.org/C2780021488","wikidata":"https://www.wikidata.org/wiki/Q759682","display_name":"Task management","level":3,"score":0.42213934659957886},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3350422978401184},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.32361888885498047},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.256591796875},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2059529423713684},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1135561466217041},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.07925158739089966},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/1842993.1843013","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1842993.1843013","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the International Conference on Advanced Visual Interfaces","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.294.8618","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.294.8618","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www-users.cs.umn.edu/~echi/papers/2010-AVI/2010-04-13-WorkstreamsAVIFinal-1-EC.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.49000000953674316,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W573620090","https://openalex.org/W2046249906","https://openalex.org/W2070385372","https://openalex.org/W2075599425","https://openalex.org/W2113259517","https://openalex.org/W2114420375","https://openalex.org/W2120076005","https://openalex.org/W2123270021","https://openalex.org/W2125551651","https://openalex.org/W2133443878","https://openalex.org/W2137891816","https://openalex.org/W2161153091"],"related_works":["https://openalex.org/W2397572680","https://openalex.org/W2006384691","https://openalex.org/W750113290","https://openalex.org/W2756224102","https://openalex.org/W852366574","https://openalex.org/W2044505266","https://openalex.org/W2012895027","https://openalex.org/W2046182195","https://openalex.org/W1997761730","https://openalex.org/W1524567619"],"abstract_inverted_index":{"This":[0],"paper":[1],"presents":[2],"a":[3,10,25,52,61],"research":[4],"project":[5],"on":[6,20],"the":[7,73,93,97,101],"design":[8,102],"of":[9,39,75],"cross-channel":[11,53],"information":[12,54,77],"management":[13,55],"tool":[14],"for":[15,51,84],"knowledge":[16],"workers:":[17],"we":[18,41],"focus":[19],"IT":[21],"services":[22],"professionals":[23],"in":[24,30],"large":[26],"enterprise":[27],"who":[28],"work":[29,44],"multiple":[31,79],"ad":[32],"hoc":[33],"task":[34],"forces.":[35],"Through":[36],"three":[37],"rounds":[38],"investigation,":[40],"characterized":[42],"their":[43,49],"practices":[45],"and":[46,57,59,87,96],"needs,":[47],"specified":[48],"requirements":[50,94],"tool,":[56],"designed":[58],"evaluated":[60],"prototype":[62],"to":[63],"address":[64],"these":[65,70],"needs.":[66],"We":[67,91],"found":[68],"that":[69],"workers":[71],"shared":[72],"problem":[74],"managing":[76],"across":[78],"channels,":[80],"requiring":[81],"better":[82],"support":[83],"aggregating,":[85],"filtering,":[86],"organizing":[88],"this":[89],"information.":[90],"report":[92],"elicited":[95],"prototypes":[98],"built":[99],"during":[100],"process.":[103]},"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}