{"id":"https://openalex.org/W2007750197","doi":"https://doi.org/10.1145/1835449.1835458","title":"Predicting searcher frustration","display_name":"Predicting searcher frustration","publication_year":2010,"publication_date":"2010-07-19","ids":{"openalex":"https://openalex.org/W2007750197","doi":"https://doi.org/10.1145/1835449.1835458","mag":"2007750197"},"language":"en","primary_location":{"id":"doi:10.1145/1835449.1835458","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1835449.1835458","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5105789087","display_name":"Henry Feild","orcid":null},"institutions":[{"id":"https://openalex.org/I24603500","display_name":"University of Massachusetts Amherst","ror":"https://ror.org/0072zz521","country_code":"US","type":"education","lineage":["https://openalex.org/I24603500"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Henry A. Feild","raw_affiliation_strings":["University of Massachusetts Amherst, Amherst, MA, USA","University Of Massachusetts Amherst, Amherst, MA, USA#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Massachusetts Amherst, Amherst, MA, USA","institution_ids":["https://openalex.org/I24603500"]},{"raw_affiliation_string":"University Of Massachusetts Amherst, Amherst, MA, USA#TAB#","institution_ids":["https://openalex.org/I24603500"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034070218","display_name":"James Allan","orcid":"https://orcid.org/0000-0003-0132-5694"},"institutions":[{"id":"https://openalex.org/I24603500","display_name":"University of Massachusetts Amherst","ror":"https://ror.org/0072zz521","country_code":"US","type":"education","lineage":["https://openalex.org/I24603500"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"James Allan","raw_affiliation_strings":["University of Massachusetts Amherst, Amherst, MA, USA","University Of Massachusetts Amherst, Amherst, MA, USA#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Massachusetts Amherst, Amherst, MA, USA","institution_ids":["https://openalex.org/I24603500"]},{"raw_affiliation_string":"University Of Massachusetts Amherst, Amherst, MA, USA#TAB#","institution_ids":["https://openalex.org/I24603500"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000992993","display_name":"Rosie Jones","orcid":"https://orcid.org/0009-0000-3821-1207"},"institutions":[{"id":"https://openalex.org/I4210134091","display_name":"Yahoo (United States)","ror":"https://ror.org/040dkzz12","country_code":"US","type":"company","lineage":["https://openalex.org/I4210134091"]},{"id":"https://openalex.org/I1325784139","display_name":"Yahoo (United Kingdom)","ror":"https://ror.org/038p3gq39","country_code":"GB","type":"company","lineage":["https://openalex.org/I1325784139","https://openalex.org/I4210134091"]}],"countries":["GB","US"],"is_corresponding":false,"raw_author_name":"Rosie Jones","raw_affiliation_strings":["Yahoo! Labs, Cambridge, MA, USA","Yahoo! Labs, Cambridge, MA, USA#TAB#"],"affiliations":[{"raw_affiliation_string":"Yahoo! Labs, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210134091"]},{"raw_affiliation_string":"Yahoo! Labs, Cambridge, MA, USA#TAB#","institution_ids":["https://openalex.org/I1325784139"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5105789087"],"corresponding_institution_ids":["https://openalex.org/I24603500"],"apc_list":null,"apc_paid":null,"fwci":32.1575,"has_fulltext":false,"cited_by_count":156,"citation_normalized_percentile":{"value":0.99651346,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"34","last_page":"41"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10286","display_name":"Information Retrieval and Search Behavior","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/frustration","display_name":"Frustration","score":0.9856548309326172},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6430705785751343},{"id":"https://openalex.org/keywords/search-engine","display_name":"Search engine","score":0.4906827211380005},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.46931883692741394},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.34500354528427124},{"id":"https://openalex.org/keywords/theoretical-computer-science","display_name":"Theoretical computer science","score":0.33073461055755615},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.27260905504226685},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.14519605040550232}],"concepts":[{"id":"https://openalex.org/C38710091","wikidata":"https://www.wikidata.org/wiki/Q192242","display_name":"Frustration","level":2,"score":0.9856548309326172},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6430705785751343},{"id":"https://openalex.org/C97854310","wikidata":"https://www.wikidata.org/wiki/Q19541","display_name":"Search engine","level":2,"score":0.4906827211380005},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.46931883692741394},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.34500354528427124},{"id":"https://openalex.org/C80444323","wikidata":"https://www.wikidata.org/wiki/Q2878974","display_name":"Theoretical computer science","level":1,"score":0.33073461055755615},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.27260905504226685},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.14519605040550232}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/1835449.1835458","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1835449.1835458","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.182.2182","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.182.2182","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.cs.cmu.edu/afs/cs.cmu.edu/user/rosie/www/papers/feildSIGIR2010.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.366.7782","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.366.7782","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://maroo.cs.umass.edu/pub/web/getpdf.php?id=918","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1490651636","https://openalex.org/W1508509952","https://openalex.org/W1931788259","https://openalex.org/W1965244999","https://openalex.org/W1980150549","https://openalex.org/W1982709543","https://openalex.org/W1990190154","https://openalex.org/W2027382829","https://openalex.org/W2058473041","https://openalex.org/W2092207592","https://openalex.org/W2096946253","https://openalex.org/W2108266313","https://openalex.org/W2123937625","https://openalex.org/W2126631960","https://openalex.org/W2127429655","https://openalex.org/W2137366811","https://openalex.org/W2155355283","https://openalex.org/W2161494889","https://openalex.org/W4251113007"],"related_works":["https://openalex.org/W167737004","https://openalex.org/W1964038241","https://openalex.org/W2185038817","https://openalex.org/W2004064649","https://openalex.org/W2385957133","https://openalex.org/W3590553","https://openalex.org/W1988452794","https://openalex.org/W2153030345","https://openalex.org/W3141094475","https://openalex.org/W3204827939"],"abstract_inverted_index":{"When":[0],"search":[1,66,83,99],"engine":[2],"users":[3],"have":[4],"trouble":[5],"finding":[6],"information,":[7],"they":[8,20],"may":[9],"become":[10],"frustrated,":[11,92],"possibly":[12],"resulting":[13],"in":[14,28,43],"a":[15,25,124],"bad":[16],"experience":[17],"(even":[18],"if":[19],"are":[21,118],"ultimately":[22],"successful).":[23],"In":[24],"user":[26,74,88],"study":[27],"which":[29],"participants":[30],"were":[31],"given":[32],"difficult":[33],"information":[34],"seeking":[35],"tasks,":[36],"half":[37],"of":[38,46,51,60,73,128],"all":[39,52],"queries":[40],"submitted":[41],"resulted":[42],"some":[44],"degree":[45],"self-reported":[47],"frustration.":[48,61],"A":[49],"third":[50],"successful":[53],"tasks":[54],"involved":[55],"at":[56],"least":[57],"one":[58],"instance":[59],"By":[62],"modeling":[63],"searcher":[64],"frustration,":[65],"engines":[67],"can":[68],"predict":[69,106,121],"the":[70,87,131,137],"current":[71],"state":[72],"frustration":[75,107,122],"and":[76,114,134],"decide":[77],"when":[78],"to":[79,85,97,105,120],"intervene":[80],"with":[81,123],"alternative":[82],"strategies":[84],"prevent":[86],"from":[89,111,130,136],"becoming":[90],"more":[91],"giving":[93],"up,":[94],"or":[95],"switching":[96],"another":[98],"engine.":[100],"We":[101,117],"present":[102],"several":[103],"models":[104],"using":[108],"features":[109],"extracted":[110],"query":[112,138],"logs":[113],"physical":[115,132],"sensors.":[116],"able":[119],"mean":[125],"average":[126],"precision":[127],"65%":[129],"sensors,":[133],"87%":[135],"log":[139],"features.":[140]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":13},{"year":2018,"cited_by_count":9},{"year":2017,"cited_by_count":19},{"year":2016,"cited_by_count":14},{"year":2015,"cited_by_count":14},{"year":2014,"cited_by_count":16},{"year":2013,"cited_by_count":14},{"year":2012,"cited_by_count":16}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}