{"id":"https://openalex.org/W2132970857","doi":"https://doi.org/10.1145/1753326.1753546","title":"Trying too hard","display_name":"Trying too hard","publication_year":2010,"publication_date":"2010-04-10","ids":{"openalex":"https://openalex.org/W2132970857","doi":"https://doi.org/10.1145/1753326.1753546","mag":"2132970857"},"language":"en","primary_location":{"id":"doi:10.1145/1753326.1753546","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1753326.1753546","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://zenodo.org/record/3438139","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064818681","display_name":"Henriette Cramer","orcid":"https://orcid.org/0000-0002-0786-0324"},"institutions":[{"id":"https://openalex.org/I4210160701","display_name":"Kista Photonics Research Center","ror":"https://ror.org/05j59av97","country_code":"SE","type":"facility","lineage":["https://openalex.org/I4210160701"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Henriette Cramer","raw_affiliation_strings":["University of Amsterdam, Mobile Life Centre, SICS, Kista, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Mobile Life Centre, SICS, Kista, Sweden","institution_ids":["https://openalex.org/I4210160701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077237173","display_name":"Vanessa Evers","orcid":"https://orcid.org/0000-0002-5650-2830"},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Vanessa Evers","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands","university of Amsterdam, Amsterdam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]},{"raw_affiliation_string":"university of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066190148","display_name":"Tim van Slooten","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Tim van Slooten","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands","university of Amsterdam, Amsterdam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]},{"raw_affiliation_string":"university of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025416605","display_name":"Mattijs Ghijsen","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Mattijs Ghijsen","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands","university of Amsterdam, Amsterdam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]},{"raw_affiliation_string":"university of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108074656","display_name":"Bob Wielinga","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Bob Wielinga","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands","university of Amsterdam, Amsterdam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]},{"raw_affiliation_string":"university of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4211,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.8475814,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1471","last_page":"1474"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13841","display_name":"Psychology of Social Influence","score":0.9879999756813049,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/compliance","display_name":"Compliance (psychology)","score":0.656093418598175},{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.6046955585479736},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5855240821838379},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.583874523639679},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.5665647387504578},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5626937747001648},{"id":"https://openalex.org/keywords/reciprocal","display_name":"Reciprocal","score":0.5428305864334106},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.49106836318969727},{"id":"https://openalex.org/keywords/trait","display_name":"Trait","score":0.4406055808067322},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.44027817249298096},{"id":"https://openalex.org/keywords/subject","display_name":"Subject (documents)","score":0.4121338427066803},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.37369638681411743},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.35728609561920166},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3519061505794525},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.32186204195022583}],"concepts":[{"id":"https://openalex.org/C2781460075","wikidata":"https://www.wikidata.org/wiki/Q1399332","display_name":"Compliance (psychology)","level":2,"score":0.656093418598175},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.6046955585479736},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5855240821838379},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.583874523639679},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.5665647387504578},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5626937747001648},{"id":"https://openalex.org/C2777742833","wikidata":"https://www.wikidata.org/wiki/Q1964083","display_name":"Reciprocal","level":2,"score":0.5428305864334106},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.49106836318969727},{"id":"https://openalex.org/C106934330","wikidata":"https://www.wikidata.org/wiki/Q1971873","display_name":"Trait","level":2,"score":0.4406055808067322},{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.44027817249298096},{"id":"https://openalex.org/C2777855551","wikidata":"https://www.wikidata.org/wiki/Q12310021","display_name":"Subject (documents)","level":2,"score":0.4121338427066803},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37369638681411743},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.35728609561920166},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3519061505794525},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.32186204195022583},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1145/1753326.1753546","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1753326.1753546","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the SIGCHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:dare.uva.nl:openaire_cris_publications/789b081d-e55d-4154-ac70-34669448696a","is_oa":false,"landing_page_url":"https://dare.uva.nl/personal/pure/en/publications/trying-too-hard-effects-of-mobile-agents-inappropriate-social-expressiveness-on-trust-affect-and-compliance(789b081d-e55d-4154-ac70-34669448696a).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cramer, H, Evers, V, van Slooten, T, Ghijsen, M & Wielinga, B 2010, Trying too hard: effects of mobile agents' (inappropriate) social expressiveness on trust, affect and compliance. in Proceedings of the 28th international conference on human factors in computing systems (CHI '10), Atlanta, GA, USA. New York, pp. 1471-1474, 28th international conference on human factors in computing systems (CHI '10), Atlanta, GA, USA, 10/04/10. https://doi.org/10.1145/1753326.1753546","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:dare.uva.nl:publications/789b081d-e55d-4154-ac70-34669448696a","is_oa":false,"landing_page_url":"https://handle.uba.uva.nl/personal/pure/en/publications/trying-too-hard-effects-of-mobile-agents-inappropriate-social-expressiveness-on-trust-affect-and-compliance(789b081d-e55d-4154-ac70-34669448696a).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Cramer, H, Evers, V, van Slooten, T, Ghijsen, M & Wielinga, B 2010, Trying too hard: effects of mobile agents' (inappropriate) social expressiveness on trust, affect and compliance. in Proceedings of the 28th international conference on human factors in computing systems (CHI '10), Atlanta, GA, USA. New York, pp. 1471-1474, 28th international conference on human factors in computing systems (CHI '10), Atlanta, GA, USA, 10/04/10. https://doi.org/10.1145/1753326.1753546","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:zenodo.org:3438139","is_oa":true,"landing_page_url":"https://zenodo.org/record/3438139","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferencePaper"}],"best_oa_location":{"id":"pmh:oai:zenodo.org:3438139","is_oa":true,"landing_page_url":"https://zenodo.org/record/3438139","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferencePaper"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","score":0.41999998688697815,"display_name":"Reduced inequalities"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320338370","display_name":"FP7 Information and Communication Technologies","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W1965931250","https://openalex.org/W1969895586","https://openalex.org/W1972095110","https://openalex.org/W2010943014","https://openalex.org/W2067644672","https://openalex.org/W2108846476","https://openalex.org/W2113519839","https://openalex.org/W2122376282","https://openalex.org/W2134583952","https://openalex.org/W2136548003","https://openalex.org/W2149450064","https://openalex.org/W2166549369","https://openalex.org/W2167557160","https://openalex.org/W4247513392"],"related_works":["https://openalex.org/W2022249999","https://openalex.org/W2790197180","https://openalex.org/W2321298859","https://openalex.org/W2391753177","https://openalex.org/W2020597600","https://openalex.org/W2623239735","https://openalex.org/W201167894","https://openalex.org/W3125957671","https://openalex.org/W2898389145","https://openalex.org/W1966488223"],"abstract_inverted_index":{"Mobile":[0],"services":[1,13],"can":[2,16,129],"provide":[3],"users":[4,117],"with":[5],"information":[6,19,104],"relevant":[7],"to":[8,37,42,46,54,96,107],"their":[9],"current":[10],"circumstances.":[11],"Distant":[12],"in":[14,22,67,89,102],"turn":[15],"acquire":[17],"local":[18],"from":[20],"people":[21],"an":[23,68],"area":[24],"of":[25,58,116],"interest.":[26],"Socially":[27],"expressive":[28,86],"agent":[29,77],"behaviour":[30,87],"has":[31],"been":[32],"suggested":[33],"as":[34,122],"a":[35,64,75,123],"way":[36],"build":[38],"reciprocal":[39],"relationships":[40],"and":[41,81,105],"increase":[43,94],"user":[44],"response":[45],"such":[47,59],"requests.":[48],"This":[49],"between-subject,":[50],"Wizard-of-Oz":[51],"experiment":[52],"aimed":[53],"investigate":[55],"the":[56,113,137],"potential":[57],"behaviours.":[60],"44":[61],"participants":[62],"performed":[63],"search":[65],"task":[66],"urgent":[69],"context":[70],"while":[71],"being":[72],"interrupted":[73],"by":[74],"mobile":[76],"that":[78],"both":[79],"provided":[80,103],"requested":[82],"information.":[83],"The":[84],"socially":[85],"shown":[88],"this":[90],"study":[91],"did":[92],"not":[93],"compliance":[95,106],"requests;":[97],"it":[98],"instead":[99],"reduced":[100],"trust":[101],"warnings.":[108],"It":[109],"also":[110],"negatively":[111],"impacted":[112],"affective":[114],"experience":[115],"scoring":[118],"lower":[119],"on":[120,136],"empathy":[121],"personality":[124],"trait.":[125],"Inappropriate":[126],"social":[127],"expressiveness":[128],"have":[130],"serious":[131],"consequences;":[132],"we":[133],"here":[134],"elaborate":[135],"reasons":[138],"for":[139],"our":[140],"negative":[141],"results.":[142]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2016-06-24T00:00:00"}
