{"id":"https://openalex.org/W2107060294","doi":"https://doi.org/10.1145/1370114.1370137","title":"Reporting user experience through usability within the telecommunications industry","display_name":"Reporting user experience through usability within the telecommunications industry","publication_year":2008,"publication_date":"2008-05-13","ids":{"openalex":"https://openalex.org/W2107060294","doi":"https://doi.org/10.1145/1370114.1370137","mag":"2107060294"},"language":"en","primary_location":{"id":"doi:10.1145/1370114.1370137","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1370114.1370137","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056629030","display_name":"Kari R\u00f6nkk\u00f6","orcid":"https://orcid.org/0000-0002-3312-3045"},"institutions":[{"id":"https://openalex.org/I52719799","display_name":"Blekinge Institute of Technology","ror":"https://ror.org/0093a8w51","country_code":"SE","type":"education","lineage":["https://openalex.org/I52719799"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Kari R\u00f6nkk\u00f6","raw_affiliation_strings":["Blekinge Institute of Technology, Ronneby, Sweden",",Blekinge Institute of Technology, Ronneby, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Blekinge Institute of Technology, Ronneby, Sweden","institution_ids":["https://openalex.org/I52719799"]},{"raw_affiliation_string":",Blekinge Institute of Technology, Ronneby, Sweden","institution_ids":["https://openalex.org/I52719799"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052500422","display_name":"Jeff Winter","orcid":"https://orcid.org/0000-0002-2444-527X"},"institutions":[{"id":"https://openalex.org/I52719799","display_name":"Blekinge Institute of Technology","ror":"https://ror.org/0093a8w51","country_code":"SE","type":"education","lineage":["https://openalex.org/I52719799"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Jeff Winter","raw_affiliation_strings":["Blekinge Institute of Technology, Ronneby, Sweden",",Blekinge Institute of Technology, Ronneby, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Blekinge Institute of Technology, Ronneby, Sweden","institution_ids":["https://openalex.org/I52719799"]},{"raw_affiliation_string":",Blekinge Institute of Technology, Ronneby, Sweden","institution_ids":["https://openalex.org/I52719799"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040945388","display_name":"Mats Hellman","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mats Hellman","raw_affiliation_strings":["UIQ Technology AB, Ronneby, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UIQ Technology AB, Ronneby, Sweden","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2371,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.82235604,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"89","last_page":"92"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8942602872848511},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.673795223236084},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6512495875358582},{"id":"https://openalex.org/keywords/pluralistic-walkthrough","display_name":"Pluralistic walkthrough","score":0.5447682738304138},{"id":"https://openalex.org/keywords/usability-engineering","display_name":"Usability engineering","score":0.5344129800796509},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.44150909781455994},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4230620265007019},{"id":"https://openalex.org/keywords/usability-lab","display_name":"Usability lab","score":0.41169029474258423},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37571990489959717},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3555371165275574}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8942602872848511},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.673795223236084},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6512495875358582},{"id":"https://openalex.org/C188688815","wikidata":"https://www.wikidata.org/wiki/Q7205541","display_name":"Pluralistic walkthrough","level":3,"score":0.5447682738304138},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.5344129800796509},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.44150909781455994},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4230620265007019},{"id":"https://openalex.org/C11324603","wikidata":"https://www.wikidata.org/wiki/Q2502322","display_name":"Usability lab","level":4,"score":0.41169029474258423},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37571990489959717},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3555371165275574},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1370114.1370137","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1370114.1370137","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5899999737739563,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W1772196659","https://openalex.org/W1975279088","https://openalex.org/W1976879948","https://openalex.org/W1984472955","https://openalex.org/W1994776290","https://openalex.org/W2000574603","https://openalex.org/W2013266869","https://openalex.org/W2020284587","https://openalex.org/W2105954494","https://openalex.org/W2124783257","https://openalex.org/W2154924021","https://openalex.org/W2162709258","https://openalex.org/W2172108589","https://openalex.org/W6649303457"],"related_works":["https://openalex.org/W4253383846","https://openalex.org/W2024422252","https://openalex.org/W2071861739","https://openalex.org/W1727576116","https://openalex.org/W2622976019","https://openalex.org/W4386999422","https://openalex.org/W2004547170","https://openalex.org/W2005231609","https://openalex.org/W3150399101","https://openalex.org/W3145546228"],"abstract_inverted_index":{"In":[0,120],"some":[1,51],"software":[2,43],"development":[3,44],"contexts,":[4],"understanding":[5],"'who":[6],"else'":[7],"to":[8,12,35,104,108,116,136,142,156],"report":[9],"usability":[10,25,148,161],"results":[11,34],"and":[13,37,41,72,111,129],"how":[14,84,123],"this":[15,93,121],"must":[16,101],"be":[17,102],"done":[18],"has":[19],"a":[20,96,165],"larger":[21],"impact":[22,91],"on":[23],"the":[24,29,54,89,125,175],"of":[26,53,159,171],"products,":[27],"in":[28,39,50,92,168,174],"long":[30],"run,":[31],"than":[32],"reporting":[33,163],"designers":[36],"developers":[38],"planned":[40],"ongoing":[42],"projects.":[45],"This":[46,57],"situation":[47,131],"is":[48,58,95],"true":[49],"parts":[52],"telecommunication":[55],"area.":[56],"an":[59],"area":[60],"that":[61,153],"constantly":[62],"presents":[63],"new":[64,69],"usage":[65],"possibilities":[66,135],"arising":[67],"from":[68,78,146],"'hot'":[70],"technology":[71,128],"competitive":[73,130],"situations,":[74],"i.e.":[75],"not":[76],"primarily":[77],"internally":[79],"identified":[80],"user":[81,172],"needs.":[82],"Understanding":[83],"use-oriented":[85,138],"knowledge":[86],"can":[87],"have":[88],"greatest":[90],"context":[94],"challenge.":[97],"As":[98],"engineers":[99],"we":[100,154],"prepared":[103],"adjust":[105],"our":[106,118,134],"work":[107,149],"varied":[109],"actors":[110],"environments":[112],"under":[113],"specific":[114],"conditions":[115],"optimize":[117],"influence.":[119],"case,":[122],"do":[124],"'new":[126],"hot":[127],"focus'":[132],"affect":[133],"introduce":[137],"knowledge?":[139],"Our":[140],"desire":[141],"achieve":[143],"highest":[144],"leverage":[145],"performed":[147],"made":[150],"us":[151],"realize":[152],"need":[155],"take":[157],"advantage":[158],"existing":[160],"test":[162],"as":[164],"first":[166],"step":[167],"introducing":[169],"more":[170],"experience":[173],"user-orientation.":[176]},"counts_by_year":[{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}