{"id":"https://openalex.org/W2118613683","doi":"https://doi.org/10.1145/1363686.1363711","title":"Workflow management versus case handling","display_name":"Workflow management versus case handling","publication_year":2008,"publication_date":"2008-03-16","ids":{"openalex":"https://openalex.org/W2118613683","doi":"https://doi.org/10.1145/1363686.1363711","mag":"2118613683"},"language":"en","primary_location":{"id":"doi:10.1145/1363686.1363711","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1363686.1363711","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2008 ACM symposium on Applied computing","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031219874","display_name":"Bela Mutschler","orcid":null},"institutions":[{"id":"https://openalex.org/I891521709","display_name":"Daimler (Germany)","ror":"https://ror.org/00m0j3d84","country_code":"DE","type":"company","lineage":["https://openalex.org/I891521709"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Bela Mutschler","raw_affiliation_strings":["Daimler AG Group Research, Ulm, Germany","Daimler AG Group Research, Ulm, Germany#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Daimler AG Group Research, Ulm, Germany","institution_ids":["https://openalex.org/I891521709"]},{"raw_affiliation_string":"Daimler AG Group Research, Ulm, Germany#TAB#","institution_ids":["https://openalex.org/I891521709"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048568271","display_name":"Barbara Weber","orcid":"https://orcid.org/0000-0002-6004-4860"},"institutions":[{"id":"https://openalex.org/I190249584","display_name":"Universit\u00e4t Innsbruck","ror":"https://ror.org/054pv6659","country_code":"AT","type":"education","lineage":["https://openalex.org/I190249584"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Barbara Weber","raw_affiliation_strings":["University of Innsbruck, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Innsbruck, Austria","institution_ids":["https://openalex.org/I190249584"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075861532","display_name":"Manfred Reichert","orcid":"https://orcid.org/0000-0003-2536-4153"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Manfred Reichert","raw_affiliation_strings":["University of Twente, The Netherlands","University of Twente, The Netherlands,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Twente, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"University of Twente, The Netherlands,","institution_ids":["https://openalex.org/I94624287"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.0613,"has_fulltext":false,"cited_by_count":87,"citation_normalized_percentile":{"value":0.98867568,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"82","last_page":"89"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10317","display_name":"Advanced Database Systems and Queries","score":0.9628999829292297,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.7706249952316284},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.7167056798934937},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7114099264144897},{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.6925471425056458},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5432868599891663},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5404693484306335},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.4707287549972534},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.45522934198379517},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4520556330680847},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.39890873432159424},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.33440011739730835},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.2372991442680359},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.22524282336235046},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1662866175174713},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.15930381417274475}],"concepts":[{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.7706249952316284},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.7167056798934937},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7114099264144897},{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.6925471425056458},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5432868599891663},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5404693484306335},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4707287549972534},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.45522934198379517},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4520556330680847},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39890873432159424},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.33440011739730835},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.2372991442680359},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.22524282336235046},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1662866175174713},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.15930381417274475},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/1363686.1363711","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1363686.1363711","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2008 ACM symposium on Applied computing","raw_type":"proceedings-article"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/f9c8026a-120b-4e1e-a4a6-a44a456886b2","is_oa":false,"landing_page_url":"https://research.utwente.nl/en/publications/f9c8026a-120b-4e1e-a4a6-a44a456886b2","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Mutschler, B, Weber, B & Reichert, M 2008, Workflow management versus case handling: results from a controlled software experiment. in SAC '08 : The 2008 ACM Symposium on Applied Computing, Fortaleza, Ceara, Brazil - March 16-20, 2008. ACM Press, New York, NY, pp. 82-89, 23rd Annual ACM Symposium on Applied Computing, SAC 2008, Fortaleza, Brazil, 16/03/08. https://doi.org/10.1145/1363686.1363711","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:ris.utwente.nl:publications/f9c8026a-120b-4e1e-a4a6-a44a456886b2","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W585404194","https://openalex.org/W1511267087","https://openalex.org/W2007965947","https://openalex.org/W2009543464","https://openalex.org/W2038753224","https://openalex.org/W2090546075","https://openalex.org/W2095628649","https://openalex.org/W2097007905","https://openalex.org/W2111199933","https://openalex.org/W2127143574","https://openalex.org/W2139889174","https://openalex.org/W2147109256","https://openalex.org/W2150784528","https://openalex.org/W2161101035","https://openalex.org/W2172287543","https://openalex.org/W2911625174","https://openalex.org/W3011089079","https://openalex.org/W6617235095"],"related_works":["https://openalex.org/W2005124518","https://openalex.org/W1500719467","https://openalex.org/W1823477348","https://openalex.org/W4289825098","https://openalex.org/W2488068909","https://openalex.org/W2390437968","https://openalex.org/W78688763","https://openalex.org/W2074731606","https://openalex.org/W2148494579","https://openalex.org/W2294096527"],"abstract_inverted_index":{"Business":[0],"Process":[1],"Management":[2],"(BPM)":[3],"technology":[4,86,139],"has":[5],"become":[6],"an":[7],"important":[8],"instrument":[9],"for":[10,75,102],"improving":[11],"process":[12,80],"performance.":[13],"When":[14],"considering":[15],"its":[16],"use,":[17],"however,":[18],"enterprises":[19],"typically":[20],"have":[21],"to":[22,126],"rely":[23],"on":[24,47,83,88,131],"vendor":[25],"promises":[26],"or":[27,87],"qualitative":[28],"reports.":[29],"What":[30],"is":[31,36,122],"still":[32],"missing":[33],"and":[34,49,58,95,113,135,140],"what":[35],"also":[37],"demanded":[38],"by":[39],"IT":[40],"decision":[41],"makers":[42],"are":[43],"quantitative":[44],"evaluations":[45],"based":[46,82],"empirical":[48],"experimental":[50,61,120],"research.":[51],"This":[52],"paper":[53],"picks":[54],"up":[55],"this":[56],"demand":[57],"illustrates":[59],"how":[60],"research":[62,121],"can":[63],"be":[64],"applied":[65],"in":[66,124],"the":[67,97,103,132],"BPM":[68,138],"field.":[69],"The":[70],"conducted":[71],"experiment":[72,98,106,115],"compares":[73],"efforts":[74],"implementing":[76],"a":[77,89],"sample":[78],"business":[79],"either":[81],"standard":[84],"workflow":[85],"case":[90],"handling":[91],"system.":[92],"We":[93],"motivate":[94],"describe":[96],"design,":[99],"discuss":[100],"threats":[101],"validity":[104],"of":[105,137],"results":[107],"(as":[108],"well":[109],"as":[110],"risk":[111],"mitigations),":[112],"present":[114],"results.":[116],"In":[117],"general,":[118],"more":[119,128],"needed":[123],"order":[125],"obtain":[127],"valid":[129],"data":[130],"various":[133],"aspects":[134],"effects":[136],"tools.":[141]},"counts_by_year":[{"year":2021,"cited_by_count":7},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":11},{"year":2012,"cited_by_count":24}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
