{"id":"https://openalex.org/W2058129776","doi":"https://doi.org/10.1145/1235000.1235013","title":"Examining user resistance and management strategies in enterprise system implementations","display_name":"Examining user resistance and management strategies in enterprise system implementations","publication_year":2007,"publication_date":"2007-04-19","ids":{"openalex":"https://openalex.org/W2058129776","doi":"https://doi.org/10.1145/1235000.1235013","mag":"2058129776"},"language":"en","primary_location":{"id":"doi:10.1145/1235000.1235013","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1235000.1235013","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053327293","display_name":"Tim Klaus","orcid":null},"institutions":[{"id":"https://openalex.org/I96749437","display_name":"Texas A&M University \u2013 Corpus Christi","ror":"https://ror.org/01mrfdz82","country_code":"US","type":"education","lineage":["https://openalex.org/I96749437"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Tim Klaus","raw_affiliation_strings":["Texas A&M University - Corpus Christi, Corpus Christi, TX"],"affiliations":[{"raw_affiliation_string":"Texas A&M University - Corpus Christi, Corpus Christi, TX","institution_ids":["https://openalex.org/I96749437"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087535608","display_name":"Stephen C. Wingreen","orcid":"https://orcid.org/0000-0002-3784-3189"},"institutions":[{"id":"https://openalex.org/I132801547","display_name":"Southeastern University","ror":"https://ror.org/01b25wz12","country_code":"US","type":"education","lineage":["https://openalex.org/I132801547"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephen Wingreen","raw_affiliation_strings":["Southeastern University, Lakeland, Florida","Southeastern University, Lakeland, Florida#TAB#"],"affiliations":[{"raw_affiliation_string":"Southeastern University, Lakeland, Florida","institution_ids":["https://openalex.org/I132801547"]},{"raw_affiliation_string":"Southeastern University, Lakeland, Florida#TAB#","institution_ids":["https://openalex.org/I132801547"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052254207","display_name":"J. Ellis Blanton","orcid":null},"institutions":[{"id":"https://openalex.org/I2613432","display_name":"University of South Florida","ror":"https://ror.org/032db5x82","country_code":"US","type":"education","lineage":["https://openalex.org/I2613432"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"J. Ellis Blanton","raw_affiliation_strings":["University of South Florida, Tampa, FL","Univ. of South Florida, Tampa, Fl.#TAB#"],"affiliations":[{"raw_affiliation_string":"University of South Florida, Tampa, FL","institution_ids":["https://openalex.org/I2613432"]},{"raw_affiliation_string":"Univ. of South Florida, Tampa, Fl.#TAB#","institution_ids":["https://openalex.org/I2613432"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5053327293"],"corresponding_institution_ids":["https://openalex.org/I96749437"],"apc_list":null,"apc_paid":null,"fwci":4.57,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.94340191,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"55","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/resistance","display_name":"Resistance (ecology)","score":0.7622189521789551},{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.7479317784309387},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5904220342636108},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48109790682792664},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.43452340364456177},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.4153353273868561},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3376777470111847},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.11837977170944214},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08013635873794556},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.06419241428375244}],"concepts":[{"id":"https://openalex.org/C57473165","wikidata":"https://www.wikidata.org/wiki/Q7315604","display_name":"Resistance (ecology)","level":2,"score":0.7622189521789551},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.7479317784309387},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5904220342636108},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48109790682792664},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.43452340364456177},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.4153353273868561},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3376777470111847},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.11837977170944214},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08013635873794556},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.06419241428375244},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1235000.1235013","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1235000.1235013","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W55283232","https://openalex.org/W103948761","https://openalex.org/W107963254","https://openalex.org/W207427286","https://openalex.org/W1487725643","https://openalex.org/W1505721947","https://openalex.org/W1539409553","https://openalex.org/W1621048243","https://openalex.org/W1791587663","https://openalex.org/W1902390678","https://openalex.org/W1966817825","https://openalex.org/W1970723526","https://openalex.org/W1987198869","https://openalex.org/W2005412253","https://openalex.org/W2008441192","https://openalex.org/W2013185239","https://openalex.org/W2017554740","https://openalex.org/W2031211776","https://openalex.org/W2034352971","https://openalex.org/W2051787245","https://openalex.org/W2080110997","https://openalex.org/W2080704017","https://openalex.org/W2083495577","https://openalex.org/W2094682958","https://openalex.org/W2100379340","https://openalex.org/W2101694577","https://openalex.org/W2166900161","https://openalex.org/W2168569455","https://openalex.org/W2997201866","https://openalex.org/W6603238402","https://openalex.org/W6604190765"],"related_works":["https://openalex.org/W1608278265","https://openalex.org/W2048990642","https://openalex.org/W1186135329","https://openalex.org/W2097677915","https://openalex.org/W2140011328","https://openalex.org/W2090588614","https://openalex.org/W2154641962","https://openalex.org/W2186453640","https://openalex.org/W102280551","https://openalex.org/W3041171771"],"abstract_inverted_index":{"This":[0],"paper":[1],"is":[2,22,29],"an":[3],"initial":[4],"investigation":[5],"of":[6,42,51,62,84],"the":[7,32,38,48,66,82],"management":[8,67],"strategies":[9,68],"best":[10],"suited":[11],"to":[12,19,46],"address":[13],"user":[14,25,85],"resistance.":[15,26],"Despite":[16],"its":[17],"relationship":[18],"adoption,":[20,88],"little":[21],"known":[23],"about":[24],"User":[27],"resistance":[28,64,86],"investigated":[30],"in":[31,81,92],"enterprise":[33],"systems":[34],"(ES)":[35],"environment":[36],"because":[37],"complexity":[39],"and":[40,54,65,87,89],"richness":[41],"ES":[43,63],"leads":[44],"users":[45],"manifest":[47],"full":[49],"range":[50],"resistant":[52],"behaviors":[53],"beliefs.":[55],"The":[56,74],"Q-methodology":[57],"revealed":[58],"eight":[59],"naturally-existing":[60],"types":[61],"preferred":[69],"by":[70],"each":[71],"respective":[72],"group.":[73],"results":[75],"have":[76],"implications":[77],"for":[78],"both":[79],"research":[80],"field":[83],"practitioners":[90],"involved":[91],"system":[93],"implementation.":[94]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}