{"id":"https://openalex.org/W2090330890","doi":"https://doi.org/10.1145/1235000.1235011","title":"IT service management","display_name":"IT service management","publication_year":2007,"publication_date":"2007-04-19","ids":{"openalex":"https://openalex.org/W2090330890","doi":"https://doi.org/10.1145/1235000.1235011","mag":"2090330890"},"language":"en","primary_location":{"id":"doi:10.1145/1235000.1235011","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1235000.1235011","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004133892","display_name":"Stuart D. Galup","orcid":null},"institutions":[{"id":"https://openalex.org/I63772739","display_name":"Florida Atlantic University","ror":"https://ror.org/05p8w6387","country_code":"US","type":"education","lineage":["https://openalex.org/I63772739"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Stuart D. Galup","raw_affiliation_strings":["Florida Atlantic University, Fort Lauderdale, FL"],"affiliations":[{"raw_affiliation_string":"Florida Atlantic University, Fort Lauderdale, FL","institution_ids":["https://openalex.org/I63772739"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053447560","display_name":"Sue Conger","orcid":"https://orcid.org/0000-0003-1584-1032"},"institutions":[{"id":"https://openalex.org/I182980787","display_name":"University of Dallas","ror":"https://ror.org/00v3ak792","country_code":"US","type":"education","lineage":["https://openalex.org/I182980787"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sue Conger","raw_affiliation_strings":["University of Dallas, Irving, TX"],"affiliations":[{"raw_affiliation_string":"University of Dallas, Irving, TX","institution_ids":["https://openalex.org/I182980787"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005920377","display_name":"Ronald Dattero","orcid":null},"institutions":[{"id":"https://openalex.org/I119942284","display_name":"Missouri State University","ror":"https://ror.org/01d2sez20","country_code":"US","type":"education","lineage":["https://openalex.org/I119942284"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ronald Dattero","raw_affiliation_strings":["Missouri State University, Springfield, MO"],"affiliations":[{"raw_affiliation_string":"Missouri State University, Springfield, MO","institution_ids":["https://openalex.org/I119942284"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010290532","display_name":"Anthony T. Orr","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Anthony Orr","raw_affiliation_strings":["BMC Business School"],"affiliations":[{"raw_affiliation_string":"BMC Business School","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112013007","display_name":"R.J. Palmer","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ron Palmer","raw_affiliation_strings":["Gulf Stream Press"],"affiliations":[{"raw_affiliation_string":"Gulf Stream Press","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075601270","display_name":"Jack Probst","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jack Probst","raw_affiliation_strings":["Pink Elephant, Inc"],"affiliations":[{"raw_affiliation_string":"Pink Elephant, Inc","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080711329","display_name":"Paul Kontogiorgis","orcid":null},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]},{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Paul Kontogiorgis","raw_affiliation_strings":["IBM Almaden Research Center","IBM Almaden Research Center,#TAB#"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#TAB#","institution_ids":["https://openalex.org/I1341412227"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5004133892"],"corresponding_institution_ids":["https://openalex.org/I63772739"],"apc_list":null,"apc_paid":null,"fwci":1.424,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.84086255,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"53","last_page":"54"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.5946999788284302,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.5946999788284302,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.5555999875068665,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.6791537404060364},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6072697639465332},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5697002410888672},{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.4955509901046753},{"id":"https://openalex.org/keywords/service-management","display_name":"Service management","score":0.45721861720085144},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4518730342388153},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.41442108154296875},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.4115399122238159},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4044066071510315},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.24297508597373962},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.18013566732406616},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1314624845981598}],"concepts":[{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.6791537404060364},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6072697639465332},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5697002410888672},{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.4955509901046753},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.45721861720085144},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4518730342388153},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41442108154296875},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4115399122238159},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4044066071510315},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.24297508597373962},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18013566732406616},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1314624845981598},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.0},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/1235000.1235011","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1235000.1235011","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce","raw_type":"proceedings-article"},{"id":"pmh:oai:bearworks.missouristate.edu:articles-cob-1601","is_oa":false,"landing_page_url":"https://bearworks.missouristate.edu/articles-cob/602","pdf_url":null,"source":{"id":"https://openalex.org/S4377196450","display_name":"BearWorks (Missouri State University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I119942284","host_organization_name":"Missouri State University","host_organization_lineage":["https://openalex.org/I119942284"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"College of Business","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4000000059604645,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2947314216","https://openalex.org/W2183277120","https://openalex.org/W2147271688","https://openalex.org/W159263604","https://openalex.org/W1600458433","https://openalex.org/W2474247967","https://openalex.org/W265918263","https://openalex.org/W3216250432","https://openalex.org/W2182008806","https://openalex.org/W2921714113"],"abstract_inverted_index":{"This":[0],"panel":[1,21,65],"will":[2,66,104],"discuss":[3,70,80],"the":[4,20,55,106],"importance":[5],"of":[6,19,54],"IT":[7,13,34,41,75],"Service":[8,35],"Management":[9,36],"(ITSM)":[10],"to":[11,23,51,57,82],"business-school":[12],"and":[14,28,49,77,86,89,93],"MIS":[15],"curricula.":[16],"The":[17,64,102],"goals":[18],"are":[22],"provide":[24,44],"both":[25],"a":[26,29,45],"business":[27,39,95],"philosophical":[30],"basis":[31],"for":[32,47],"including":[33],"offerings":[37,60],"in":[38,61,108],"school":[40,96],"educational":[42,111],"programs,":[43],"forum":[46],"questions,":[48],"begin":[50],"educate":[52],"attendees":[53],"need":[56],"include":[58],"ITSM":[59,72,110],"their":[62],"programs.":[63,112],"define":[67],"service":[68,87],"management,":[69,79,88],"how":[71,81,94],"works":[73],"with":[74],"management":[76],"operations":[78],"integrate":[83],"systems":[84],"development":[85],"describe":[90],"industry":[91],"needs":[92],"education":[97],"can":[98],"address":[99],"those":[100],"needs.":[101],"group":[103],"engage":[105],"audience":[107],"discussing":[109]},"counts_by_year":[],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}
