{"id":"https://openalex.org/W2067666421","doi":"https://doi.org/10.1145/1234772.1234796","title":"Understanding complex IT environments using information analytics and visualization","display_name":"Understanding complex IT environments using information analytics and visualization","publication_year":2007,"publication_date":"2007-03-30","ids":{"openalex":"https://openalex.org/W2067666421","doi":"https://doi.org/10.1145/1234772.1234796","mag":"2067666421"},"language":"en","primary_location":{"id":"doi:10.1145/1234772.1234796","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1234772.1234796","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2007 symposium on Computer human interaction for the management of information technology","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002571640","display_name":"Amit Behal","orcid":null},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]},{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Amit Behal","raw_affiliation_strings":["IBM Almaden Research Center, San Jose, California","IBM Almaden Research Center,#R#San Jose, California"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center, San Jose, California","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#R#San Jose, California","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058249810","display_name":"Ying Chen","orcid":"https://orcid.org/0009-0003-8079-5391"},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]},{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ying Chen","raw_affiliation_strings":["IBM Almaden Research Center, San Jose, California","IBM Almaden Research Center,#R#San Jose, California"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center, San Jose, California","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#R#San Jose, California","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056444346","display_name":"Cheryl A. Kieliszewski","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]},{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Cheryl Kieliszewski","raw_affiliation_strings":["IBM Almaden Research Center, San Jose, California","IBM Almaden Research Center,#R#San Jose, California"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center, San Jose, California","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#R#San Jose, California","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061377731","display_name":"Ana Lelescu","orcid":null},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]},{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ana Lelescu","raw_affiliation_strings":["IBM Almaden Research Center, San Jose, California","IBM Almaden Research Center,#R#San Jose, California"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center, San Jose, California","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#R#San Jose, California","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100671882","display_name":"Bin He","orcid":"https://orcid.org/0000-0003-2944-8602"},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]},{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Bin He","raw_affiliation_strings":["IBM Almaden Research Center, San Jose, California","IBM Almaden Research Center,#R#San Jose, California"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center, San Jose, California","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#R#San Jose, California","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081525426","display_name":"Jie Cui","orcid":"https://orcid.org/0000-0001-7258-3418"},"institutions":[{"id":"https://openalex.org/I4210126794","display_name":"IBM Research (China)","ror":"https://ror.org/02yg1pf55","country_code":"CN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126794"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jie Cui","raw_affiliation_strings":["IBM China Research Lab, Beijing, China","IBM China Research Lab, BeiJing, China"],"affiliations":[{"raw_affiliation_string":"IBM China Research Lab, Beijing, China","institution_ids":["https://openalex.org/I4210126794"]},{"raw_affiliation_string":"IBM China Research Lab, BeiJing, China","institution_ids":["https://openalex.org/I4210126794"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001211729","display_name":"Jeffrey Kreulen","orcid":null},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]},{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jeffrey Kreulen","raw_affiliation_strings":["IBM Almaden Research Center","IBM Almaden Research Center,#TAB#"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#TAB#","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047078843","display_name":"Michael Maximilien","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]},{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Michael Maximilien","raw_affiliation_strings":["IBM Almaden Research Center","IBM Almaden Research Center,#TAB#"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#TAB#","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034782914","display_name":"J. Rhodes","orcid":"https://orcid.org/0000-0002-2307-0904"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]},{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"James Rhodes","raw_affiliation_strings":["IBM Almaden Research Center","IBM Almaden Research Center,#TAB#"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#TAB#","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038041060","display_name":"Scott Spangler","orcid":"https://orcid.org/0009-0007-8252-6426"},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]},{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Scott Spangler","raw_affiliation_strings":["IBM Almaden Research Center","IBM Almaden Research Center,#TAB#"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center","institution_ids":["https://openalex.org/I4210085935"]},{"raw_affiliation_string":"IBM Almaden Research Center,#TAB#","institution_ids":["https://openalex.org/I1341412227"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":10,"corresponding_author_ids":["https://openalex.org/A5002571640"],"corresponding_institution_ids":["https://openalex.org/I1341412227","https://openalex.org/I4210085935"],"apc_list":null,"apc_paid":null,"fwci":0.4592,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.7193437,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"8","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10799","display_name":"Data Visualization and Analytics","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6210528612136841},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5955977439880371},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.5825369358062744},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.5311378836631775},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.497266560792923},{"id":"https://openalex.org/keywords/business-intelligence","display_name":"Business intelligence","score":0.4872671365737915},{"id":"https://openalex.org/keywords/operational-excellence","display_name":"Operational excellence","score":0.4702312648296356},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.43668586015701294},{"id":"https://openalex.org/keywords/business-analytics","display_name":"Business analytics","score":0.43311187624931335},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4197162389755249},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3577388525009155},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.3550991415977478},{"id":"https://openalex.org/keywords/business-analysis","display_name":"Business analysis","score":0.28118640184402466},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19707897305488586},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1466391682624817}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6210528612136841},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5955977439880371},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5825369358062744},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.5311378836631775},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.497266560792923},{"id":"https://openalex.org/C2767350","wikidata":"https://www.wikidata.org/wiki/Q6662173","display_name":"Business intelligence","level":2,"score":0.4872671365737915},{"id":"https://openalex.org/C2778597612","wikidata":"https://www.wikidata.org/wiki/Q7097786","display_name":"Operational excellence","level":2,"score":0.4702312648296356},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.43668586015701294},{"id":"https://openalex.org/C37952496","wikidata":"https://www.wikidata.org/wiki/Q5001829","display_name":"Business analytics","level":4,"score":0.43311187624931335},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4197162389755249},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3577388525009155},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.3550991415977478},{"id":"https://openalex.org/C189076506","wikidata":"https://www.wikidata.org/wiki/Q1518232","display_name":"Business analysis","level":3,"score":0.28118640184402466},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19707897305488586},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1466391682624817},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1234772.1234796","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1234772.1234796","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2007 symposium on Computer human interaction for the management of information technology","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6499999761581421,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W30715791","https://openalex.org/W1485945896","https://openalex.org/W1493949745","https://openalex.org/W1574901103","https://openalex.org/W1578353508","https://openalex.org/W1959178355","https://openalex.org/W2014195110","https://openalex.org/W2037038404","https://openalex.org/W2135096937","https://openalex.org/W2142132842"],"related_works":["https://openalex.org/W4297125457","https://openalex.org/W2556754356","https://openalex.org/W1443873342","https://openalex.org/W3138315071","https://openalex.org/W2903278828","https://openalex.org/W4367856707","https://openalex.org/W3068949829","https://openalex.org/W2048156096","https://openalex.org/W2107023905","https://openalex.org/W3130756120"],"abstract_inverted_index":{"Today's":[0],"business":[1,11,144,180],"environments":[2,12,41],"are":[3,13,45],"going":[4],"through":[5],"several":[6],"major":[7],"transformations.":[8],"First,":[9],"most":[10],"increasingly":[14],"dependent":[15],"upon":[16],"vast":[17],"amount":[18],"of":[19,25,30,123,131,142],"information.":[20],"However,":[21],"in":[22],"part":[23],"because":[24],"sheer":[26],"volume,":[27],"effective":[28,163],"use":[29,177],"information":[31,104,124],"is":[32],"becoming":[33],"more":[34,36],"and":[35,51,59,70,79,81,85,93,105,151,168,171,174],"difficult.":[37],"Second,":[38],"the":[39,72,102,139,143],"IT":[40,160,179],"that":[42],"support":[43],"businesses":[44],"evolving":[46],"from":[47],"a":[48,56,112,121,128],"simple":[49],"machine-":[50],"automation-centric":[52],"operational":[53,62],"model":[54],"to":[55,68,88,100,133,159,189],"complex":[57],"people-":[58],"interactive":[60],"service-centric":[61],"model.":[63],"Where,":[64],"it":[65],"becomes":[66],"critical":[67],"analyze":[69,106],"understand":[71],"relationships":[73,137],"between":[74],"people,":[75,147],"their":[76,148],"skills,":[77,149],"technologies,":[78,150],"organizations":[80],"effectively":[82],"leverage":[83,101],"human":[84],"technological":[86],"resources":[87],"drive":[89],"service":[90],"delivery":[91],"excellence":[92],"innovation.":[94,175],"Unfortunately,":[95],"very":[96],"few":[97],"tools":[98],"exist":[99],"available":[103],"such":[107],"relationships.":[108],"This":[109],"paper":[110],"describes":[111],"solution,":[113],"called":[114],"\"Business":[115],"Insights":[116],"Workbench\"":[117],"(BIW),":[118],"which":[119],"couples":[120],"number":[122],"analytics":[125],"techniques":[126],"with":[127],"unique":[129],"set":[130],"visualizations":[132],"help":[134],"uncover":[135],"hidden":[136],"among":[138],"key":[140],"factors":[141],"environment":[145],"(e.g.,":[146],"organizations).":[152],"Such":[153],"understanding":[154],"can":[155],"bring":[156],"many":[157],"benefits":[158],"organizations,":[161],"e.g.,":[162],"staffing":[164],"for":[165],"projects,":[166],"collaboration":[167],"knowledge":[169],"sharing,":[170],"technology":[172],"growth":[173],"We":[176],"an":[178,187],"consulting":[181],"services":[182],"(IT":[183],"BCS)":[184],"organization":[185],"as":[186],"example":[188],"illustrate":[190],"our":[191],"approach.":[192]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
