{"id":"https://openalex.org/W2080754942","doi":"https://doi.org/10.1145/1232743.1232746","title":"How to avoid disappointment by design","display_name":"How to avoid disappointment by design","publication_year":2007,"publication_date":"2007-04-01","ids":{"openalex":"https://openalex.org/W2080754942","doi":"https://doi.org/10.1145/1232743.1232746","mag":"2080754942"},"language":"en","primary_location":{"id":"doi:10.1145/1232743.1232746","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1232743.1232746","pdf_url":null,"source":{"id":"https://openalex.org/S103482838","display_name":"Communications of the ACM","issn_l":"0001-0782","issn":["0001-0782","1557-7317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the ACM","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020011308","display_name":"Dorit Nevo","orcid":null},"institutions":[{"id":"https://openalex.org/I192455969","display_name":"York University","ror":"https://ror.org/05fq50484","country_code":"CA","type":"education","lineage":["https://openalex.org/I192455969"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Dorit Nevo","raw_affiliation_strings":["York University, Toronto, Canada","York University, Toronto,Canada#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"York University, Toronto, Canada","institution_ids":["https://openalex.org/I192455969"]},{"raw_affiliation_string":"York University, Toronto,Canada#TAB#","institution_ids":["https://openalex.org/I192455969"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008575290","display_name":"Michael Wade","orcid":"https://orcid.org/0000-0002-0829-7422"},"institutions":[{"id":"https://openalex.org/I192455969","display_name":"York University","ror":"https://ror.org/05fq50484","country_code":"CA","type":"education","lineage":["https://openalex.org/I192455969"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Michael R. Wade","raw_affiliation_strings":["York University, Toronto, Canada","York University, Toronto,Canada#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"York University, Toronto, Canada","institution_ids":["https://openalex.org/I192455969"]},{"raw_affiliation_string":"York University, Toronto,Canada#TAB#","institution_ids":["https://openalex.org/I192455969"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5020011308"],"corresponding_institution_ids":["https://openalex.org/I192455969"],"apc_list":null,"apc_paid":null,"fwci":7.5829,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.96900665,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"50","issue":"4","first_page":"43","last_page":"48"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9276999831199646,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9276999831199646,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/disappointment","display_name":"Disappointment","score":0.9412194490432739},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.574859082698822},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5406628847122192},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.40337610244750977},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.32670408487319946},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.21098992228507996},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.14727625250816345},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.07876050472259521}],"concepts":[{"id":"https://openalex.org/C2779628136","wikidata":"https://www.wikidata.org/wiki/Q621206","display_name":"Disappointment","level":2,"score":0.9412194490432739},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.574859082698822},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5406628847122192},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.40337610244750977},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32670408487319946},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21098992228507996},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.14727625250816345},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.07876050472259521},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1232743.1232746","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1232743.1232746","pdf_url":null,"source":{"id":"https://openalex.org/S103482838","display_name":"Communications of the ACM","issn_l":"0001-0782","issn":["0001-0782","1557-7317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the ACM","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W1481081172","https://openalex.org/W1721421031","https://openalex.org/W1965145950","https://openalex.org/W1979432935","https://openalex.org/W1986617074","https://openalex.org/W2027068420","https://openalex.org/W2028184439","https://openalex.org/W2057012437","https://openalex.org/W2562106881","https://openalex.org/W4243815928","https://openalex.org/W4251859756","https://openalex.org/W4361867453"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2098319011","https://openalex.org/W2311921109","https://openalex.org/W2083371448","https://openalex.org/W2393286565","https://openalex.org/W3010492546","https://openalex.org/W1512449569","https://openalex.org/W2099213416","https://openalex.org/W2030164287","https://openalex.org/W2039565079"],"abstract_inverted_index":{"Avoid":[0],"market":[1],"failure":[2],"by":[3],"aligning":[4],"system":[5],"performance":[6],"with":[7],"stakeholder":[8],"expectations.":[9]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
