{"id":"https://openalex.org/W2015751784","doi":"https://doi.org/10.1145/1228621.1228626","title":"What keeps online customers repurchasing through the internet?","display_name":"What keeps online customers repurchasing through the internet?","publication_year":2007,"publication_date":"2007-01-01","ids":{"openalex":"https://openalex.org/W2015751784","doi":"https://doi.org/10.1145/1228621.1228626","mag":"2015751784"},"language":"en","primary_location":{"id":"doi:10.1145/1228621.1228626","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1228621.1228626","pdf_url":null,"source":{"id":"https://openalex.org/S4210233839","display_name":"ACM SIGecom Exchanges","issn_l":"1551-9031","issn":["1551-9031"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGecom Exchanges","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090836994","display_name":"Kanokwan Atchariyachanvanich","orcid":"https://orcid.org/0000-0002-2705-7942"},"institutions":[{"id":"https://openalex.org/I184597095","display_name":"National Institute of Informatics","ror":"https://ror.org/04ksd4g47","country_code":"JP","type":"facility","lineage":["https://openalex.org/I1319490839","https://openalex.org/I184597095","https://openalex.org/I4210158934"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Kanokwan Atchariyachanvanich","raw_affiliation_strings":["Department of Informatics, The Graduate University for Advanced Studies, Shonan Village, Hayama, Kanagawa, Japan and National Institute of Informatics, Hitotsubashi, Chiyoda-ku, Tokyo, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics, The Graduate University for Advanced Studies, Shonan Village, Hayama, Kanagawa, Japan and National Institute of Informatics, Hitotsubashi, Chiyoda-ku, Tokyo, Japan","institution_ids":["https://openalex.org/I184597095"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101873775","display_name":"Hitoshi Okada","orcid":"https://orcid.org/0000-0002-0166-0436"},"institutions":[{"id":"https://openalex.org/I184597095","display_name":"National Institute of Informatics","ror":"https://ror.org/04ksd4g47","country_code":"JP","type":"facility","lineage":["https://openalex.org/I1319490839","https://openalex.org/I184597095","https://openalex.org/I4210158934"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hitoshi Okada","raw_affiliation_strings":["Department of Informatics, The Graduate University for Advanced Studies, Shonan Village, Hayama, Kanagawa, Japan and National Institute of Informatics, Hitotsubashi, Chiyoda-ku, Tokyo, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics, The Graduate University for Advanced Studies, Shonan Village, Hayama, Kanagawa, Japan and National Institute of Informatics, Hitotsubashi, Chiyoda-ku, Tokyo, Japan","institution_ids":["https://openalex.org/I184597095"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047898262","display_name":"Noboru Sonehara","orcid":null},"institutions":[{"id":"https://openalex.org/I184597095","display_name":"National Institute of Informatics","ror":"https://ror.org/04ksd4g47","country_code":"JP","type":"facility","lineage":["https://openalex.org/I1319490839","https://openalex.org/I184597095","https://openalex.org/I4210158934"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Noboru Sonehara","raw_affiliation_strings":["Department of Informatics, The Graduate University for Advanced Studies, Shonan Village, Hayama, Kanagawa, Japan and National Institute of Informatics, Hitotsubashi, Chiyoda-ku, Tokyo, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics, The Graduate University for Advanced Studies, Shonan Village, Hayama, Kanagawa, Japan and National Institute of Informatics, Hitotsubashi, Chiyoda-ku, Tokyo, Japan","institution_ids":["https://openalex.org/I184597095"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I184597095"],"apc_list":null,"apc_paid":null,"fwci":11.442,"has_fulltext":false,"cited_by_count":58,"citation_normalized_percentile":{"value":0.97810466,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"6","issue":"2","first_page":"47","last_page":"57"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.8528842926025391},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7331968545913696},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.6942789554595947},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6409592032432556},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.6189693808555603},{"id":"https://openalex.org/keywords/incentive","display_name":"Incentive","score":0.6043460369110107},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5717222094535828},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5535637140274048},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.5177187323570251},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.506662905216217},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4214102029800415},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.18510273098945618},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.17334529757499695},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.1435684859752655},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.12447530031204224},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08474087715148926},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.07584723830223083},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.0670444667339325}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.8528842926025391},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7331968545913696},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6942789554595947},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6409592032432556},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.6189693808555603},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.6043460369110107},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5717222094535828},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5535637140274048},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5177187323570251},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.506662905216217},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4214102029800415},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18510273098945618},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.17334529757499695},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.1435684859752655},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.12447530031204224},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08474087715148926},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.07584723830223083},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0670444667339325},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/1228621.1228626","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1228621.1228626","pdf_url":null,"source":{"id":"https://openalex.org/S4210233839","display_name":"ACM SIGecom Exchanges","issn_l":"1551-9031","issn":["1551-9031"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGecom Exchanges","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.100.4484","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.100.4484","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.sigecom.org/exchanges/volume_6/6.2-Atchariyachanvanich.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W205793710","https://openalex.org/W1570810416","https://openalex.org/W1574378514","https://openalex.org/W1599530760","https://openalex.org/W1669339104","https://openalex.org/W1791587663","https://openalex.org/W1827542043","https://openalex.org/W1965574139","https://openalex.org/W1966912369","https://openalex.org/W1968171365","https://openalex.org/W1971410477","https://openalex.org/W2005412744","https://openalex.org/W2009904181","https://openalex.org/W2036149274","https://openalex.org/W2053522939","https://openalex.org/W2097978649","https://openalex.org/W2103356704","https://openalex.org/W2110506823","https://openalex.org/W2118016181","https://openalex.org/W2122912498","https://openalex.org/W2133339857","https://openalex.org/W2158784147","https://openalex.org/W2186732317","https://openalex.org/W2234232270","https://openalex.org/W2798363463","https://openalex.org/W4240915221","https://openalex.org/W4243667233","https://openalex.org/W4251859756","https://openalex.org/W6642099113"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W1969001199","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W3113150333","https://openalex.org/W2141148255","https://openalex.org/W2277816436","https://openalex.org/W3091493342","https://openalex.org/W3015043872","https://openalex.org/W1988526719"],"abstract_inverted_index":{"Factors":[0],"affecting":[1],"the":[2,14,17,26,34,41,100,108,115,122],"intention":[3,103],"of":[4,19,66,70,82,117,124],"purchasing":[5],"online":[6,22,62,68,73,101,118,130],"have":[7],"been":[8,30],"investigated":[9],"for":[10],"many":[11],"years.":[12],"On":[13],"other":[15],"hand,":[16],"question":[18],"what":[20],"keeps":[21],"customers":[23,74],"repurchasing":[24],"through":[25,107],"Internet":[27],"has":[28],"rarely":[29],"examined.":[31],"By":[32],"expanding":[33],"existing":[35],"customer":[36,94,126],"satisfaction/continuance":[37],"model":[38,51],"based":[39],"on":[40,114],"expectation-confirmation":[42],"model,":[43],"this":[44],"study":[45,111],"aims":[46],"to":[47,104,128],"provide":[48],"a":[49,91],"theoretical":[50],"that":[52,77],"can":[53],"support":[54],"technical,":[55],"business,":[56],"and":[57,87,121],"consumer":[58],"issues":[59],"involved":[60],"in":[61],"repurchasing.":[63,131],"The":[64],"results":[65],"an":[67],"questionnaire":[69],"1,215":[71],"Japanese":[72],"pointed":[75],"out":[76],"not":[78],"only":[79],"basic":[80],"factors":[81,97],"confirmation,":[83],"satisfaction,":[84],"perceived":[85,88],"usefulness,":[86],"incentives,":[89],"but":[90],"new":[92],"factor,":[93],"loyalty,":[95],"are":[96],"significantly":[98],"influencing":[99],"customers'":[102],"repeat":[105],"purchase":[106],"Internet.":[109],"This":[110],"sheds":[112],"light":[113],"development":[116],"incentive":[119],"technology":[120],"means":[123],"enhancing":[125],"loyalty":[127],"promote":[129]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":9},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":5}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}
