{"id":"https://openalex.org/W2060207348","doi":"https://doi.org/10.1145/1161345.1161364","title":"Enhancing customer value through IT investments","display_name":"Enhancing customer value through IT investments","publication_year":2006,"publication_date":"2006-09-19","ids":{"openalex":"https://openalex.org/W2060207348","doi":"https://doi.org/10.1145/1161345.1161364","mag":"2060207348"},"language":"en","primary_location":{"id":"doi:10.1145/1161345.1161364","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1161345.1161364","pdf_url":null,"source":{"id":"https://openalex.org/S4210234096","display_name":"ACM SIGMIS Database the DATABASE for Advances in Information Systems","issn_l":"0095-0033","issn":["0095-0033","1532-0936","2331-1584","2331-1622"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGMIS Database: the DATABASE for Advances in Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037883183","display_name":"Kevin E. Dow","orcid":"https://orcid.org/0000-0002-1828-3091"},"institutions":[{"id":"https://openalex.org/I149910238","display_name":"Kent State University","ror":"https://ror.org/049pfb863","country_code":"US","type":"education","lineage":["https://openalex.org/I149910238"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kevin E. Dow","raw_affiliation_strings":["Kent State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kent State University","institution_ids":["https://openalex.org/I149910238"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024507957","display_name":"Gary Hackbarth","orcid":null},"institutions":[{"id":"https://openalex.org/I173911158","display_name":"Iowa State University","ror":"https://ror.org/04rswrd78","country_code":"US","type":"education","lineage":["https://openalex.org/I173911158"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Gary Hackbarth","raw_affiliation_strings":["Iowa State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Iowa State University","institution_ids":["https://openalex.org/I173911158"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102168397","display_name":"Jeff Wong","orcid":null},"institutions":[{"id":"https://openalex.org/I134113660","display_name":"University of Nevada, Reno","ror":"https://ror.org/01keh0577","country_code":"US","type":"education","lineage":["https://openalex.org/I134113660"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jeff Wong","raw_affiliation_strings":["University of Nevada, Reno"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Nevada, Reno","institution_ids":["https://openalex.org/I134113660"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.25533829,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"37","issue":"2-3","first_page":"167","last_page":"175"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9811999797821045,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9811999797821045,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9805999994277954,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9747999906539917,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.7395785450935364},{"id":"https://openalex.org/keywords/business-value","display_name":"Business value","score":0.692888617515564},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.6266814470291138},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5723355412483215},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.524988055229187},{"id":"https://openalex.org/keywords/customer-lifetime-value","display_name":"Customer lifetime value","score":0.4984920024871826},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.4981236457824707},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4928305447101593},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.4860687553882599},{"id":"https://openalex.org/keywords/event-study","display_name":"Event study","score":0.467661052942276},{"id":"https://openalex.org/keywords/net-asset-value","display_name":"Net asset value","score":0.45826205611228943},{"id":"https://openalex.org/keywords/value-creation","display_name":"Value creation","score":0.4540482461452484},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4145956039428711},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40395212173461914},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3506695628166199},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.32840240001678467},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.19165784120559692},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.18004176020622253},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.17717084288597107},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.11829662322998047}],"concepts":[{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.7395785450935364},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.692888617515564},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.6266814470291138},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5723355412483215},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.524988055229187},{"id":"https://openalex.org/C130721881","wikidata":"https://www.wikidata.org/wiki/Q1146253","display_name":"Customer lifetime value","level":5,"score":0.4984920024871826},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4981236457824707},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4928305447101593},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.4860687553882599},{"id":"https://openalex.org/C12958728","wikidata":"https://www.wikidata.org/wiki/Q1002530","display_name":"Event study","level":3,"score":0.467661052942276},{"id":"https://openalex.org/C74514629","wikidata":"https://www.wikidata.org/wiki/Q1640570","display_name":"Net asset value","level":2,"score":0.45826205611228943},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.4540482461452484},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4145956039428711},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40395212173461914},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3506695628166199},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.32840240001678467},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.19165784120559692},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18004176020622253},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.17717084288597107},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.11829662322998047},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1161345.1161364","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1161345.1161364","pdf_url":null,"source":{"id":"https://openalex.org/S4210234096","display_name":"ACM SIGMIS Database the DATABASE for Advances in Information Systems","issn_l":"0095-0033","issn":["0095-0033","1532-0936","2331-1584","2331-1622"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGMIS Database: the DATABASE for Advances in Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6399999856948853,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W1560767963","https://openalex.org/W1590165779","https://openalex.org/W1965674470","https://openalex.org/W1970517215","https://openalex.org/W1998324099","https://openalex.org/W2016613426","https://openalex.org/W2018491453","https://openalex.org/W2025926893","https://openalex.org/W2029969488","https://openalex.org/W2031435999","https://openalex.org/W2032382473","https://openalex.org/W2041622684","https://openalex.org/W2056768180","https://openalex.org/W2066778800","https://openalex.org/W2081208077","https://openalex.org/W2089402107","https://openalex.org/W2106234524","https://openalex.org/W2119652992","https://openalex.org/W2122224612","https://openalex.org/W2122679534","https://openalex.org/W2141673418","https://openalex.org/W2149170345","https://openalex.org/W2165784021","https://openalex.org/W3125388856","https://openalex.org/W3125623687","https://openalex.org/W4238444027"],"related_works":["https://openalex.org/W3124907693","https://openalex.org/W1965792358","https://openalex.org/W608671109","https://openalex.org/W2026882341","https://openalex.org/W2373967540","https://openalex.org/W2360651571","https://openalex.org/W3136894614","https://openalex.org/W2376532969","https://openalex.org/W2379107369","https://openalex.org/W1586044954"],"abstract_inverted_index":{"The":[0],"Net-Enabled":[1],"Business":[2],"Innovation":[3],"Cycle":[4],"(NEBIC)":[5],"is":[6,95],"a":[7,12],"holistic":[8],"theory":[9],"that":[10,22,44,76,92],"describes":[11],"pathway":[13],"firms":[14,98],"may":[15],"use":[16,60],"to":[17,35,65,70,78,97],"leverage":[18],"net-enablement.":[19],"We":[20,59],"assert":[21],"the":[23,36,40,51,61,67,85,100,106],"strategic":[24],"information":[25,45,80],"system":[26],"role":[27,52,82],"constructs":[28,83],"used":[29],"in":[30,39,55],"past":[31],"studies":[32,48],"are":[33],"related":[34,86],"stages":[37],"found":[38],"NEBIC.":[41,107],"This":[42],"suggests":[43],"technology":[46,74,81],"announcement":[47],"should":[49],"consider":[50],"of":[53,73],"net-enablement":[54],"creating":[56],"customer":[57,93],"value.":[58],"event":[62],"study":[63],"methodology":[64],"test":[66],"market's":[68],"reaction":[69],"298":[71],"announcements":[72],"investments":[75],"correspond":[77],"different":[79],"and":[84],"NEBIC":[87],"stages.":[88],"Our":[89],"findings":[90],"suggest":[91],"value":[94,101],"added":[96],"through":[99],"creation":[102],"process":[103],"described":[104],"by":[105]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
