{"id":"https://openalex.org/W1971666718","doi":"https://doi.org/10.1145/1139922.1139952","title":"The evolution and discovery of services science in business schools","display_name":"The evolution and discovery of services science in business schools","publication_year":2006,"publication_date":"2006-07-01","ids":{"openalex":"https://openalex.org/W1971666718","doi":"https://doi.org/10.1145/1139922.1139952","mag":"1971666718"},"language":"en","primary_location":{"id":"doi:10.1145/1139922.1139952","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1139922.1139952","pdf_url":null,"source":{"id":"https://openalex.org/S103482838","display_name":"Communications of the ACM","issn_l":"0001-0782","issn":["0001-0782","1557-7317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the ACM","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017149888","display_name":"Mary Jo Bitner","orcid":"https://orcid.org/0009-0008-8000-2626"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Mary Jo Bitner","raw_affiliation_strings":["W.P. Carey School of Business, Arizona State University, Tempe"],"affiliations":[{"raw_affiliation_string":"W.P. Carey School of Business, Arizona State University, Tempe","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111372865","display_name":"Stephen Brown","orcid":null},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephen W. Brown","raw_affiliation_strings":["W.P. Carey School of Business, Arizona State University, Tempe"],"affiliations":[{"raw_affiliation_string":"W.P. Carey School of Business, Arizona State University, Tempe","institution_ids":["https://openalex.org/I55732556"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5017149888"],"corresponding_institution_ids":["https://openalex.org/I55732556"],"apc_list":null,"apc_paid":null,"fwci":33.4927,"has_fulltext":false,"cited_by_count":135,"citation_normalized_percentile":{"value":0.99697685,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"49","issue":"7","first_page":"73","last_page":"78"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.47627705335617065},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.41078007221221924}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47627705335617065},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.41078007221221924}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/1139922.1139952","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1139922.1139952","pdf_url":null,"source":{"id":"https://openalex.org/S103482838","display_name":"Communications of the ACM","issn_l":"0001-0782","issn":["0001-0782","1557-7317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the ACM","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:sprchp:978-3-540-74489-4_8","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":109,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W10259981","https://openalex.org/W48382272","https://openalex.org/W128033230","https://openalex.org/W148760918","https://openalex.org/W169794968","https://openalex.org/W177275850","https://openalex.org/W397370801","https://openalex.org/W565638796","https://openalex.org/W567874639","https://openalex.org/W578300925","https://openalex.org/W578584382","https://openalex.org/W918885930","https://openalex.org/W1482675582","https://openalex.org/W1482830382","https://openalex.org/W1495419098","https://openalex.org/W1497856011","https://openalex.org/W1502388085","https://openalex.org/W1526333779","https://openalex.org/W1529975861","https://openalex.org/W1532073982","https://openalex.org/W1534198929","https://openalex.org/W1540940861","https://openalex.org/W1556261887","https://openalex.org/W1602374198","https://openalex.org/W1604909128","https://openalex.org/W1608238977","https://openalex.org/W1714132059","https://openalex.org/W1727507497","https://openalex.org/W1964735047","https://openalex.org/W1965868677","https://openalex.org/W1967042038","https://openalex.org/W1967371805","https://openalex.org/W1967564341","https://openalex.org/W1970441067","https://openalex.org/W1970955382","https://openalex.org/W1972755324","https://openalex.org/W1975352827","https://openalex.org/W1975525977","https://openalex.org/W1979907230","https://openalex.org/W1988640842","https://openalex.org/W1996293917","https://openalex.org/W2004201361","https://openalex.org/W2008520857","https://openalex.org/W2013820510","https://openalex.org/W2018361521","https://openalex.org/W2020440142","https://openalex.org/W2023760245","https://openalex.org/W2028184439","https://openalex.org/W2050768357","https://openalex.org/W2065231053","https://openalex.org/W2072831243","https://openalex.org/W2075801888","https://openalex.org/W2078046106","https://openalex.org/W2080633489","https://openalex.org/W2082298179","https://openalex.org/W2089800019","https://openalex.org/W2091579301","https://openalex.org/W2101045954","https://openalex.org/W2107971134","https://openalex.org/W2118953194","https://openalex.org/W2119748171","https://openalex.org/W2124990143","https://openalex.org/W2130914035","https://openalex.org/W2132698985","https://openalex.org/W2135526934","https://openalex.org/W2135866537","https://openalex.org/W2137112378","https://openalex.org/W2140877597","https://openalex.org/W2142418121","https://openalex.org/W2145251909","https://openalex.org/W2145785612","https://openalex.org/W2146257737","https://openalex.org/W2150194963","https://openalex.org/W2150704630","https://openalex.org/W2151517224","https://openalex.org/W2151527246","https://openalex.org/W2156576935","https://openalex.org/W2158139600","https://openalex.org/W2161536823","https://openalex.org/W2168605160","https://openalex.org/W2302133561","https://openalex.org/W2317866279","https://openalex.org/W2320098007","https://openalex.org/W2329029318","https://openalex.org/W2468124100","https://openalex.org/W2481286965","https://openalex.org/W2486137291","https://openalex.org/W2490979969","https://openalex.org/W2626239712","https://openalex.org/W2789682599","https://openalex.org/W2795705015","https://openalex.org/W2798544580","https://openalex.org/W2801912492","https://openalex.org/W2895084344","https://openalex.org/W3104060564","https://openalex.org/W3124355776","https://openalex.org/W3125048458","https://openalex.org/W4211136176","https://openalex.org/W4230900875","https://openalex.org/W4236361279","https://openalex.org/W4238208558","https://openalex.org/W4240671868","https://openalex.org/W4240983158","https://openalex.org/W4240991674","https://openalex.org/W4251859756","https://openalex.org/W4285719527","https://openalex.org/W4388147587","https://openalex.org/W4415552746"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2350741829","https://openalex.org/W2130043461","https://openalex.org/W2530322880"],"abstract_inverted_index":{"The":[0],"pioneering":[1],"efforts":[2],"of":[3],"Arizona":[4],"State":[5],"University":[6],"illustrate":[7],"what":[8],"can":[9],"be":[10],"accomplished":[11],"when":[12],"universities":[13],"worldwide":[14],"address":[15],"the":[16],"need":[17],"to":[18],"create":[19],"comprehensive":[20],"interdisciplinary":[21],"curricula":[22],"for":[23],"services":[24],"science.":[25]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":12},{"year":2013,"cited_by_count":12},{"year":2012,"cited_by_count":8}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}