{"id":"https://openalex.org/W2061712330","doi":"https://doi.org/10.1145/1139922.1139946","title":"Understanding service sector innovation","display_name":"Understanding service sector innovation","publication_year":2006,"publication_date":"2006-07-01","ids":{"openalex":"https://openalex.org/W2061712330","doi":"https://doi.org/10.1145/1139922.1139946","mag":"2061712330"},"language":"en","primary_location":{"id":"doi:10.1145/1139922.1139946","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1139922.1139946","pdf_url":null,"source":{"id":"https://openalex.org/S103482838","display_name":"Communications of the ACM","issn_l":"0001-0782","issn":["0001-0782","1557-7317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the ACM","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011038978","display_name":"Jerry Sheehan","orcid":null},"institutions":[{"id":"https://openalex.org/I1288051870","display_name":"Organisation de Coop\u00e9ration et de D\u00e9veloppement Economiques","ror":"https://ror.org/0438wbg98","country_code":"FR","type":"funder","lineage":["https://openalex.org/I1288051870"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Jerry Sheehan","raw_affiliation_strings":["OECD in Paris","OECD in Paris#TAB#"],"affiliations":[{"raw_affiliation_string":"OECD in Paris","institution_ids":["https://openalex.org/I1288051870"]},{"raw_affiliation_string":"OECD in Paris#TAB#","institution_ids":["https://openalex.org/I1288051870"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5011038978"],"corresponding_institution_ids":["https://openalex.org/I1288051870"],"apc_list":null,"apc_paid":null,"fwci":26.7684,"has_fulltext":false,"cited_by_count":143,"citation_normalized_percentile":{"value":0.99503414,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"49","issue":"7","first_page":"42","last_page":"47"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/component","display_name":"Component (thermodynamics)","score":0.6650611758232117},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6597893238067627},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.5914379954338074},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5696455240249634},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5471469759941101},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.5147557258605957},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4528133273124695},{"id":"https://openalex.org/keywords/service-economy","display_name":"Service economy","score":0.41601771116256714},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.4027985632419586},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40105998516082764},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3209264874458313},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.32021981477737427},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.30188336968421936},{"id":"https://openalex.org/keywords/economic-system","display_name":"Economic system","score":0.20894649624824524},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.201759934425354},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.16832944750785828},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16279751062393188}],"concepts":[{"id":"https://openalex.org/C168167062","wikidata":"https://www.wikidata.org/wiki/Q1117970","display_name":"Component (thermodynamics)","level":2,"score":0.6650611758232117},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6597893238067627},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.5914379954338074},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5696455240249634},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5471469759941101},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.5147557258605957},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4528133273124695},{"id":"https://openalex.org/C30425244","wikidata":"https://www.wikidata.org/wiki/Q1221088","display_name":"Service economy","level":2,"score":0.41601771116256714},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.4027985632419586},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40105998516082764},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3209264874458313},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.32021981477737427},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30188336968421936},{"id":"https://openalex.org/C74363100","wikidata":"https://www.wikidata.org/wiki/Q273005","display_name":"Economic system","level":1,"score":0.20894649624824524},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.201759934425354},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.16832944750785828},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16279751062393188},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1139922.1139946","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1139922.1139946","pdf_url":null,"source":{"id":"https://openalex.org/S103482838","display_name":"Communications of the ACM","issn_l":"0001-0782","issn":["0001-0782","1557-7317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the ACM","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5799999833106995,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":101,"referenced_works":["https://openalex.org/W10259981","https://openalex.org/W48382272","https://openalex.org/W128033230","https://openalex.org/W148760918","https://openalex.org/W169794968","https://openalex.org/W177275850","https://openalex.org/W397370801","https://openalex.org/W565638796","https://openalex.org/W567874639","https://openalex.org/W578300925","https://openalex.org/W578584382","https://openalex.org/W918885930","https://openalex.org/W1495419098","https://openalex.org/W1497856011","https://openalex.org/W1502388085","https://openalex.org/W1526333779","https://openalex.org/W1529975861","https://openalex.org/W1532073982","https://openalex.org/W1534198929","https://openalex.org/W1537547771","https://openalex.org/W1540940861","https://openalex.org/W1549054775","https://openalex.org/W1551905080","https://openalex.org/W1556261887","https://openalex.org/W1601618420","https://openalex.org/W1602374198","https://openalex.org/W1604909128","https://openalex.org/W1608238977","https://openalex.org/W1714132059","https://openalex.org/W1727507497","https://openalex.org/W1964735047","https://openalex.org/W1965868677","https://openalex.org/W1967042038","https://openalex.org/W1967371805","https://openalex.org/W1967564341","https://openalex.org/W1970441067","https://openalex.org/W1970955382","https://openalex.org/W1975352827","https://openalex.org/W1975525977","https://openalex.org/W1979907230","https://openalex.org/W1988640842","https://openalex.org/W1996293917","https://openalex.org/W2004201361","https://openalex.org/W2013820510","https://openalex.org/W2018361521","https://openalex.org/W2020440142","https://openalex.org/W2023760245","https://openalex.org/W2028184439","https://openalex.org/W2050768357","https://openalex.org/W2065231053","https://openalex.org/W2072831243","https://openalex.org/W2075801888","https://openalex.org/W2078046106","https://openalex.org/W2080633489","https://openalex.org/W2082298179","https://openalex.org/W2091579301","https://openalex.org/W2101045954","https://openalex.org/W2107971134","https://openalex.org/W2118953194","https://openalex.org/W2119748171","https://openalex.org/W2124990143","https://openalex.org/W2130914035","https://openalex.org/W2135526934","https://openalex.org/W2135866537","https://openalex.org/W2137112378","https://openalex.org/W2140877597","https://openalex.org/W2142418121","https://openalex.org/W2145251909","https://openalex.org/W2145785612","https://openalex.org/W2146257737","https://openalex.org/W2150194963","https://openalex.org/W2150704630","https://openalex.org/W2151517224","https://openalex.org/W2151527246","https://openalex.org/W2156576935","https://openalex.org/W2158139600","https://openalex.org/W2168605160","https://openalex.org/W2317866279","https://openalex.org/W2329029318","https://openalex.org/W2481286965","https://openalex.org/W2486137291","https://openalex.org/W2490979969","https://openalex.org/W2626239712","https://openalex.org/W2789682599","https://openalex.org/W2795705015","https://openalex.org/W2798544580","https://openalex.org/W2801912492","https://openalex.org/W3104060564","https://openalex.org/W3124355776","https://openalex.org/W3125048458","https://openalex.org/W4211136176","https://openalex.org/W4230900875","https://openalex.org/W4236361279","https://openalex.org/W4238208558","https://openalex.org/W4240671868","https://openalex.org/W4240983158","https://openalex.org/W4240991674","https://openalex.org/W4251859756","https://openalex.org/W4285719527","https://openalex.org/W4300811998","https://openalex.org/W4388147587"],"related_works":["https://openalex.org/W2012132472","https://openalex.org/W2165287050","https://openalex.org/W2377919324","https://openalex.org/W2539770752","https://openalex.org/W2381507755","https://openalex.org/W1987691982","https://openalex.org/W2283967197","https://openalex.org/W147513199","https://openalex.org/W2612797546","https://openalex.org/W1964714114"],"abstract_inverted_index":{"The":[0],"future":[1],"of":[2,13],"the":[3],"service":[4],"economy":[5],"depends":[6],"on":[7],"worldwide":[8],"appreciation,":[9],"dedication,":[10],"and":[11],"encouragement":[12],"innovation":[14],"as":[15],"a":[16],"key":[17],"component.":[18]},"counts_by_year":[{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":15},{"year":2013,"cited_by_count":11},{"year":2012,"cited_by_count":12}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}