{"id":"https://openalex.org/W2032439740","doi":"https://doi.org/10.1145/1120212.1120309","title":"Current issues in assessing and improving documentation usability","display_name":"Current issues in assessing and improving documentation usability","publication_year":1997,"publication_date":"1997-01-01","ids":{"openalex":"https://openalex.org/W2032439740","doi":"https://doi.org/10.1145/1120212.1120309","mag":"2032439740"},"language":"en","primary_location":{"id":"doi:10.1145/1120212.1120309","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1120212.1120309","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CHI '97 extended abstracts on Human factors in computing systems looking to the future - CHI '97","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077258043","display_name":"Stephanie Rosenbaum","orcid":null},"institutions":[{"id":"https://openalex.org/I4210133990","display_name":"ElectroDynamic Applications (United States)","ror":"https://ror.org/03v5g8n66","country_code":"US","type":"company","lineage":["https://openalex.org/I4210133990"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Stephanie Rosenbaum","raw_affiliation_strings":["Tec-Ed, Inc., Ann Arbor, MI","Tec-Ed Technical Communication and Graphics Services, Inc., P.O. Box 1905, Ann Arbor, MI"],"affiliations":[{"raw_affiliation_string":"Tec-Ed, Inc., Ann Arbor, MI","institution_ids":["https://openalex.org/I4210133990"]},{"raw_affiliation_string":"Tec-Ed Technical Communication and Graphics Services, Inc., P.O. Box 1905, Ann Arbor, MI","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045559062","display_name":"Laurie Kantner","orcid":null},"institutions":[{"id":"https://openalex.org/I4210133990","display_name":"ElectroDynamic Applications (United States)","ror":"https://ror.org/03v5g8n66","country_code":"US","type":"company","lineage":["https://openalex.org/I4210133990"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Laurie Kantner","raw_affiliation_strings":["Tec-Ed, Inc., Ann Arbor, MI"],"affiliations":[{"raw_affiliation_string":"Tec-Ed, Inc., Ann Arbor, MI","institution_ids":["https://openalex.org/I4210133990"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5077258043"],"corresponding_institution_ids":["https://openalex.org/I4210133990"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.12481752,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"137","last_page":"137"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.6682999730110168,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.6682999730110168,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.6047000288963318,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.6010000109672546,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.953458309173584},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8816004991531372},{"id":"https://openalex.org/keywords/user-analysis","display_name":"User analysis","score":0.6824464201927185},{"id":"https://openalex.org/keywords/technical-documentation","display_name":"Technical documentation","score":0.6655842065811157},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6490094065666199},{"id":"https://openalex.org/keywords/software-documentation","display_name":"Software documentation","score":0.6346680521965027},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5675871968269348},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5018177032470703},{"id":"https://openalex.org/keywords/internal-documentation","display_name":"Internal documentation","score":0.4678422212600708},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.42489245533943176},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.34900975227355957},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.11479774117469788},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.08326438069343567},{"id":"https://openalex.org/keywords/software-development-process","display_name":"Software development process","score":0.05447906255722046},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.054464250802993774}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.953458309173584},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8816004991531372},{"id":"https://openalex.org/C93430992","wikidata":"https://www.wikidata.org/wiki/Q7901834","display_name":"User analysis","level":2,"score":0.6824464201927185},{"id":"https://openalex.org/C25688753","wikidata":"https://www.wikidata.org/wiki/Q1413406","display_name":"Technical documentation","level":3,"score":0.6655842065811157},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6490094065666199},{"id":"https://openalex.org/C81587897","wikidata":"https://www.wikidata.org/wiki/Q181702","display_name":"Software documentation","level":5,"score":0.6346680521965027},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5675871968269348},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5018177032470703},{"id":"https://openalex.org/C140396857","wikidata":"https://www.wikidata.org/wiki/Q16934771","display_name":"Internal documentation","level":5,"score":0.4678422212600708},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.42489245533943176},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.34900975227355957},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.11479774117469788},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.08326438069343567},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.05447906255722046},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.054464250802993774},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C186846655","wikidata":"https://www.wikidata.org/wiki/Q3398377","display_name":"Software construction","level":4,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1120212.1120309","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1120212.1120309","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CHI '97 extended abstracts on Human factors in computing systems looking to the future - CHI '97","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W31410542","https://openalex.org/W4309465351","https://openalex.org/W1970455545","https://openalex.org/W3088054841","https://openalex.org/W2061757721","https://openalex.org/W2033083755","https://openalex.org/W1605365862","https://openalex.org/W1564239026","https://openalex.org/W2955439455","https://openalex.org/W3172318907"],"abstract_inverted_index":{"User":[0],"documentation":[1,20,37,47,63],"is":[2],"now":[3],"a":[4],"vital":[5],"element":[6],"of":[7,19,46,54,81],"successful":[8],"computer":[9],"products.":[10],"Managers":[11],"and":[12,62,77],"developers":[13],"recognize":[14],"that":[15],"the":[16,52,66,74,82],"common":[17],"model":[18],"as":[21],"remediation":[22],"for":[23],"deficient":[24],"design":[25],"must":[26],"not":[27],"persist,":[28],"but":[29],"they":[30],"often":[31],"don't":[32],"know":[33],"how":[34],"to":[35],"build":[36],"usability":[38,48],"into":[39],"an":[40],"ongoing":[41],"product-development":[42],"effort.":[43],"The":[44],"challenges":[45],"have":[49],"grown":[50],"with":[51,65],"proliferation":[53],"available":[55],"media:\u2022":[56],"Traditional":[57],"print-based":[58],"documentation\u2022":[59],"Online":[60,68],"tutorials":[61],"delivered":[64,72],"product\u2022":[67],"help":[69],"systems\u2022":[70],"Documentation":[71],"over":[73],"WWW\u2022":[75],"\"Educational\"":[76],"performance":[78],"support":[79],"elements":[80],"user":[83],"interface:":[84],"wizards,":[85],"error":[86],"messages,":[87],"screen":[88],"dialogue":[89]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}