{"id":"https://openalex.org/W1975483982","doi":"https://doi.org/10.1145/1104004.1104009","title":"Information systems outsourcing relationship factors","display_name":"Information systems outsourcing relationship factors","publication_year":2005,"publication_date":"2005-10-07","ids":{"openalex":"https://openalex.org/W1975483982","doi":"https://doi.org/10.1145/1104004.1104009","mag":"1975483982"},"language":"en","primary_location":{"id":"doi:10.1145/1104004.1104009","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1104004.1104009","pdf_url":null,"source":{"id":"https://openalex.org/S4210234096","display_name":"ACM SIGMIS Database the DATABASE for Advances in Information Systems","issn_l":"1532-0936","issn":["1532-0936","2331-1622"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGMIS Database: the DATABASE for Advances in Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018975940","display_name":"Tim Goles","orcid":null},"institutions":[{"id":"https://openalex.org/I45438204","display_name":"The University of Texas at San Antonio","ror":"https://ror.org/01kd65564","country_code":"US","type":"education","lineage":["https://openalex.org/I45438204"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Tim Goles","raw_affiliation_strings":["University of Texas at San Antonio"],"affiliations":[{"raw_affiliation_string":"University of Texas at San Antonio","institution_ids":["https://openalex.org/I45438204"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089414433","display_name":"Wynne W. Chin","orcid":null},"institutions":[{"id":"https://openalex.org/I44461941","display_name":"University of Houston","ror":"https://ror.org/048sx0r50","country_code":"US","type":"education","lineage":["https://openalex.org/I44461941"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wynne W. Chin","raw_affiliation_strings":["University of Houston"],"affiliations":[{"raw_affiliation_string":"University of Houston","institution_ids":["https://openalex.org/I44461941"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5018975940"],"corresponding_institution_ids":["https://openalex.org/I45438204"],"apc_list":null,"apc_paid":null,"fwci":15.8086,"has_fulltext":false,"cited_by_count":230,"citation_normalized_percentile":{"value":0.98838038,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":100},"biblio":{"volume":"36","issue":"4","first_page":"47","last_page":"67"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9656999707221985,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.9432728290557861},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6852743625640869},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6216560006141663},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5493670105934143},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.545624315738678},{"id":"https://openalex.org/keywords/social-exchange-theory","display_name":"Social exchange theory","score":0.5130323171615601},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5108725428581238},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.5097872614860535},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4477776885032654},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.44244545698165894},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"Knowledge process outsourcing","score":0.4412064850330353},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.43115657567977905},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4103117883205414},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.298279732465744},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.24687683582305908},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.21447762846946716},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.11951977014541626},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.1114521324634552},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.0872175395488739},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.07625705003738403}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.9432728290557861},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6852743625640869},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6216560006141663},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5493670105934143},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.545624315738678},{"id":"https://openalex.org/C172256602","wikidata":"https://www.wikidata.org/wiki/Q780716","display_name":"Social exchange theory","level":2,"score":0.5130323171615601},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5108725428581238},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.5097872614860535},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4477776885032654},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44244545698165894},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.4412064850330353},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.43115657567977905},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4103117883205414},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.298279732465744},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24687683582305908},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.21447762846946716},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11951977014541626},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1114521324634552},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.0872175395488739},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.07625705003738403},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1104004.1104009","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1104004.1104009","pdf_url":null,"source":{"id":"https://openalex.org/S4210234096","display_name":"ACM SIGMIS Database the DATABASE for Advances in Information Systems","issn_l":"1532-0936","issn":["1532-0936","2331-1622"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGMIS Database: the DATABASE for Advances in Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":100,"referenced_works":["https://openalex.org/W15259714","https://openalex.org/W58642354","https://openalex.org/W82996530","https://openalex.org/W96716285","https://openalex.org/W162437354","https://openalex.org/W1482779785","https://openalex.org/W1483421916","https://openalex.org/W1490541530","https://openalex.org/W1492526498","https://openalex.org/W1516798127","https://openalex.org/W1519913602","https://openalex.org/W1529338693","https://openalex.org/W1548829586","https://openalex.org/W1554440887","https://openalex.org/W1560399303","https://openalex.org/W1567411073","https://openalex.org/W1581899900","https://openalex.org/W1590051601","https://openalex.org/W1603186010","https://openalex.org/W1742818702","https://openalex.org/W1820303884","https://openalex.org/W1954663826","https://openalex.org/W1967352038","https://openalex.org/W1967856994","https://openalex.org/W1968245323","https://openalex.org/W1971341376","https://openalex.org/W1975660377","https://openalex.org/W1975733460","https://openalex.org/W1978556006","https://openalex.org/W1980156264","https://openalex.org/W1982406862","https://openalex.org/W1983272981","https://openalex.org/W1991670833","https://openalex.org/W1992380217","https://openalex.org/W1994061006","https://openalex.org/W1998120983","https://openalex.org/W1998977005","https://openalex.org/W2003825788","https://openalex.org/W2006408085","https://openalex.org/W2010880342","https://openalex.org/W2013662467","https://openalex.org/W2018162694","https://openalex.org/W2020467863","https://openalex.org/W2035451011","https://openalex.org/W2038810444","https://openalex.org/W2040803688","https://openalex.org/W2042301164","https://openalex.org/W2047575389","https://openalex.org/W2049324997","https://openalex.org/W2052471430","https://openalex.org/W2062146188","https://openalex.org/W2068155429","https://openalex.org/W2074066914","https://openalex.org/W2077779266","https://openalex.org/W2077795331","https://openalex.org/W2079414640","https://openalex.org/W2086959194","https://openalex.org/W2089433072","https://openalex.org/W2089628081","https://openalex.org/W2093713031","https://openalex.org/W2097336498","https://openalex.org/W2097682661","https://openalex.org/W2103686707","https://openalex.org/W2104558207","https://openalex.org/W2110913180","https://openalex.org/W2111901116","https://openalex.org/W2112697655","https://openalex.org/W2118016181","https://openalex.org/W2123214857","https://openalex.org/W2128677857","https://openalex.org/W2130140239","https://openalex.org/W2130660952","https://openalex.org/W2137247419","https://openalex.org/W2138078014","https://openalex.org/W2140956556","https://openalex.org/W2148581700","https://openalex.org/W2152119373","https://openalex.org/W2313837574","https://openalex.org/W2313992398","https://openalex.org/W2326271327","https://openalex.org/W2797812752","https://openalex.org/W2910006166","https://openalex.org/W2994474006","https://openalex.org/W3026501251","https://openalex.org/W3123035919","https://openalex.org/W4231497660","https://openalex.org/W4234170635","https://openalex.org/W4237326381","https://openalex.org/W4240194512","https://openalex.org/W4243667233","https://openalex.org/W4243993620","https://openalex.org/W4247825318","https://openalex.org/W4250731756","https://openalex.org/W4253262538","https://openalex.org/W4285719527","https://openalex.org/W6628864605","https://openalex.org/W6632884791","https://openalex.org/W6636069871","https://openalex.org/W6679788607","https://openalex.org/W6682699922"],"related_works":["https://openalex.org/W2051978093","https://openalex.org/W21892006","https://openalex.org/W1985903762","https://openalex.org/W2375611471","https://openalex.org/W2187029649","https://openalex.org/W2291845669","https://openalex.org/W2993942913","https://openalex.org/W16029031","https://openalex.org/W2995374326","https://openalex.org/W2392217653"],"abstract_inverted_index":{"Outsourcing":[0],"is":[1,36],"now":[2],"a":[3,39,46,63,73,80],"commonly":[4],"accepted":[5],"means":[6],"of":[7,14,34,41,50,82],"meeting":[8],"organizational":[9],"IS":[10],"needs.":[11],"One":[12],"facet":[13],"recent":[15],"outsourcing":[16,98],"research":[17,35],"has":[18],"begun":[19],"to":[20,84],"concentrate":[21],"on":[22],"the":[23,54,68],"relationship":[24],"between":[25],"customers":[26],"and":[27,45,78,92],"their":[28],"service":[29],"providers.":[30],"However,":[31],"this":[32],"line":[33],"hampered":[37],"by":[38],"lack":[40],"consistent":[42],"conceptual":[43,64],"focus,":[44],"corresponding":[47],"inconsistent":[48],"treatment":[49],"constructs":[51,70],"associated":[52],"with":[53],"relationship.":[55,74],"This":[56],"paper":[57],"uses":[58],"Relational":[59],"Exchange":[60],"Theory":[61],"as":[62],"basis":[65],"for":[66],"identifying":[67],"individual":[69],"that":[71],"comprise":[72],"It":[75],"then":[76],"develops":[77],"tests":[79],"set":[81],"items":[83],"measure":[85],"those":[86],"constructs,":[87],"using":[88],"structural":[89],"equation":[90],"modeling":[91],"survey":[93],"data":[94],"collected":[95],"from":[96],"U.S.":[97],"customers.":[99]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":5},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":7},{"year":2016,"cited_by_count":11},{"year":2015,"cited_by_count":15},{"year":2014,"cited_by_count":15},{"year":2013,"cited_by_count":20},{"year":2012,"cited_by_count":30}],"updated_date":"2026-03-28T08:17:26.163206","created_date":"2025-10-10T00:00:00"}
