{"id":"https://openalex.org/W1976985067","doi":"https://doi.org/10.1145/1085777.1085826","title":"Customer expectation level in mobile data services","display_name":"Customer expectation level in mobile data services","publication_year":2005,"publication_date":"2005-09-19","ids":{"openalex":"https://openalex.org/W1976985067","doi":"https://doi.org/10.1145/1085777.1085826","mag":"1976985067"},"language":"en","primary_location":{"id":"doi:10.1145/1085777.1085826","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1085777.1085826","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 7th international conference on Human computer interaction with mobile devices &amp; services","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062027461","display_name":"Deok Kyun Yun","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Deok Kyun Yun","raw_affiliation_strings":["Han-Yang University, Seoul, Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Han-Yang University, Seoul, Korea","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102712850","display_name":"Ki Young Kim","orcid":"https://orcid.org/0000-0001-7868-2345"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ki Young Kim","raw_affiliation_strings":["LG Telecom H/D Quality Team, Seoul, Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LG Telecom H/D Quality Team, Seoul, Korea","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111624281","display_name":"Han Seo Ko","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Han Seo Ko","raw_affiliation_strings":["LG Telecom H/D Quality Team, Seoul, Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LG Telecom H/D Quality Team, Seoul, Korea","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.13728009,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"259","last_page":"262"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9706000089645386,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9552000164985657,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"Quality function deployment","score":0.8693614602088928},{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.8035324811935425},{"id":"https://openalex.org/keywords/mobile-telephony","display_name":"Mobile telephony","score":0.551311194896698},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5495683550834656},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5258862376213074},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.48829054832458496},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.43477603793144226},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.42867130041122437},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.42209190130233765},{"id":"https://openalex.org/keywords/mobile-broadband","display_name":"Mobile broadband","score":0.41596418619155884},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4146016240119934},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3073805570602417},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.2073819637298584},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.19730758666992188},{"id":"https://openalex.org/keywords/wireless","display_name":"Wireless","score":0.1737593710422516},{"id":"https://openalex.org/keywords/mobile-radio","display_name":"Mobile radio","score":0.14635834097862244},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.06937482953071594}],"concepts":[{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.8693614602088928},{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.8035324811935425},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.551311194896698},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5495683550834656},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5258862376213074},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.48829054832458496},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.43477603793144226},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.42867130041122437},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.42209190130233765},{"id":"https://openalex.org/C78834623","wikidata":"https://www.wikidata.org/wiki/Q640394","display_name":"Mobile broadband","level":3,"score":0.41596418619155884},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4146016240119934},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3073805570602417},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.2073819637298584},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.19730758666992188},{"id":"https://openalex.org/C555944384","wikidata":"https://www.wikidata.org/wiki/Q249","display_name":"Wireless","level":2,"score":0.1737593710422516},{"id":"https://openalex.org/C2781307350","wikidata":"https://www.wikidata.org/wiki/Q6887221","display_name":"Mobile radio","level":2,"score":0.14635834097862244},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.06937482953071594},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1085777.1085826","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1085777.1085826","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 7th international conference on Human computer interaction with mobile devices &amp; services","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W1980963551","https://openalex.org/W1999200516","https://openalex.org/W2070264508","https://openalex.org/W2073387727","https://openalex.org/W2084036689"],"related_works":["https://openalex.org/W2011328471","https://openalex.org/W2392775265","https://openalex.org/W2000605448","https://openalex.org/W2049246969","https://openalex.org/W2408876202","https://openalex.org/W3121310208","https://openalex.org/W1981379868","https://openalex.org/W2753047320","https://openalex.org/W3209975098","https://openalex.org/W2041057334"],"abstract_inverted_index":{"Mobile":[0],"telecommunication":[1],"companies":[2],"in":[3,28],"Korea":[4],"provide":[5],"a":[6],"lot":[7],"of":[8,39],"mobile":[9,42,47],"data":[10,43],"services,":[11],"but":[12],"there":[13],"are":[14,25],"no":[15],"definitions":[16],"for":[17],"quality":[18,29,37,70],"attributes":[19,38,71],"and":[20,50,72,75],"customers'":[21,81],"expectation":[22,53,82],"levels,":[23],"which":[24],"important":[26],"issues":[27],"management.":[30],"In":[31],"this":[32],"paper,":[33],"we":[34],"define":[35,69],"the":[36],"eight":[40],"major":[41],"services":[44],"used":[45,67,78],"by":[46],"communication":[48],"subscribers":[49],"measure":[51],"customer":[52],"levels.":[54,83],"Research":[55],"progress":[56],"follows":[57],"QFD":[58],"(quality":[59],"function":[60],"deployment).":[61],"FGI":[62],"(focused":[63],"group":[64],"interview)":[65],"was":[66],"to":[68,79],"experiments,":[73],"benchmarking":[74],"surveys":[76],"were":[77],"decide":[80]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
