{"id":"https://openalex.org/W2077412279","doi":"https://doi.org/10.1145/1052220.1052269","title":"Business process redesign for effective e-commerce","display_name":"Business process redesign for effective e-commerce","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W2077412279","doi":"https://doi.org/10.1145/1052220.1052269","mag":"2077412279"},"language":"en","primary_location":{"id":"doi:10.1145/1052220.1052269","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1052220.1052269","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 6th international conference on Electronic commerce  - ICEC '04","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012431097","display_name":"M. H. Jansen-Vullers","orcid":null},"institutions":[{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"M. H. Jansen-Vullers","raw_affiliation_strings":["Eindhoven University of Technology, Eindhoven, The Netherlands","Eindhoven University of Technology , Eindhoven , The Netherlands"],"affiliations":[{"raw_affiliation_string":"Eindhoven University of Technology, Eindhoven, The Netherlands","institution_ids":["https://openalex.org/I83019370"]},{"raw_affiliation_string":"Eindhoven University of Technology , Eindhoven , The Netherlands","institution_ids":["https://openalex.org/I83019370"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015641703","display_name":"M Mariska Netjes","orcid":null},"institutions":[{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"M. Netjes","raw_affiliation_strings":["Eindhoven University of Technology, Eindhoven, The Netherlands","Eindhoven University of Technology , Eindhoven , The Netherlands"],"affiliations":[{"raw_affiliation_string":"Eindhoven University of Technology, Eindhoven, The Netherlands","institution_ids":["https://openalex.org/I83019370"]},{"raw_affiliation_string":"Eindhoven University of Technology , Eindhoven , The Netherlands","institution_ids":["https://openalex.org/I83019370"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5086052987","display_name":"Hajo A. Reijers","orcid":"https://orcid.org/0000-0001-9634-5852"},"institutions":[{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"H. A. Reijers","raw_affiliation_strings":["Eindhoven University of Technology, Eindhoven, The Netherlands","Eindhoven University of Technology , Eindhoven , The Netherlands"],"affiliations":[{"raw_affiliation_string":"Eindhoven University of Technology, Eindhoven, The Netherlands","institution_ids":["https://openalex.org/I83019370"]},{"raw_affiliation_string":"Eindhoven University of Technology , Eindhoven , The Netherlands","institution_ids":["https://openalex.org/I83019370"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5012431097"],"corresponding_institution_ids":["https://openalex.org/I83019370"],"apc_list":null,"apc_paid":null,"fwci":1.928,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.87456932,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"382","last_page":"382"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"Business process reengineering","score":0.877307653427124},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6275085806846619},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5892014503479004},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5528461933135986},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5085619688034058},{"id":"https://openalex.org/keywords/artifact-centric-business-process-model","display_name":"Artifact-centric business process model","score":0.4984116554260254},{"id":"https://openalex.org/keywords/best-practice","display_name":"Best practice","score":0.4956618547439575},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4719015061855316},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4606826901435852},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.4556174874305725},{"id":"https://openalex.org/keywords/business-process-execution-language","display_name":"Business Process Execution Language","score":0.44760650396347046},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.429305762052536},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4108904004096985},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.34849268198013306},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1994667947292328},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.12921053171157837},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.08818721771240234}],"concepts":[{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.877307653427124},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6275085806846619},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5892014503479004},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5528461933135986},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5085619688034058},{"id":"https://openalex.org/C162754035","wikidata":"https://www.wikidata.org/wiki/Q17006331","display_name":"Artifact-centric business process model","level":5,"score":0.4984116554260254},{"id":"https://openalex.org/C184356942","wikidata":"https://www.wikidata.org/wiki/Q830382","display_name":"Best practice","level":2,"score":0.4956618547439575},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4719015061855316},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4606826901435852},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4556174874305725},{"id":"https://openalex.org/C4927394","wikidata":"https://www.wikidata.org/wiki/Q787631","display_name":"Business Process Execution Language","level":4,"score":0.44760650396347046},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.429305762052536},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4108904004096985},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.34849268198013306},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1994667947292328},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.12921053171157837},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.08818721771240234},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1145/1052220.1052269","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1052220.1052269","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 6th international conference on Electronic commerce  - ICEC '04","raw_type":"proceedings-article"},{"id":"pmh:oai:pure.tue.nl:openaire_cris_publications/4c8e2b63-f606-4361-a9da-20a8e5a19a36","is_oa":false,"landing_page_url":"https://research.tue.nl/en/publications/4c8e2b63-f606-4361-a9da-20a8e5a19a36","pdf_url":null,"source":{"id":"https://openalex.org/S4406922641","display_name":"TU/e Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jansen-Vullers, M H, Netjes, M & Reijers, H A 2004, Business process redesign for effective E-commerce. in M Jansen, H G Sol & W Wagenaar (eds), Proceedings of the 6th International Conference on Electronic Commerce (ICEC 2004). ACM International Conference Proceeding Series, vol. 60, Association for Computing Machinery, Inc., New York, pp. 382-391.","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:660699","is_oa":false,"landing_page_url":"http://library.tue.nl/csp/dare/LinkToRepository.csp?recordnumber=660699","pdf_url":null,"source":{"id":"https://openalex.org/S4406923046","display_name":"TU/e Research Portal (Eindhoven University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},{"id":"pmh:oai:library.tue.nl:660699","is_oa":false,"landing_page_url":"http://repository.tue.nl/660699","pdf_url":null,"source":{"id":"https://openalex.org/S4406923046","display_name":"TU/e Research Portal (Eindhoven University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},{"id":"pmh:tue:oai:pure.tue.nl:publications/4c8e2b63-f606-4361-a9da-20a8e5a19a36","is_oa":false,"landing_page_url":"https://research.tue.nl/nl/publications/4c8e2b63-f606-4361-a9da-20a8e5a19a36","pdf_url":null,"source":{"id":"https://openalex.org/S4306401843","display_name":"Data Archiving and Networked Services (DANS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1322597698","host_organization_name":"Royal Netherlands Academy of Arts and Sciences","host_organization_lineage":["https://openalex.org/I1322597698"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 6th International Conference on Electronic Commerce (ICEC 2004), 382 - 391","raw_type":"info:eu-repo/semantics/conferencepaper"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6000000238418579,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321033","display_name":"Svenska Forskningsr\u00e5det Formas","ror":"https://ror.org/03pjs1y45"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W119097475","https://openalex.org/W1501915067","https://openalex.org/W1523178099","https://openalex.org/W1582168921","https://openalex.org/W1584321600","https://openalex.org/W1596392895","https://openalex.org/W1606556136","https://openalex.org/W1975694814","https://openalex.org/W2005497495","https://openalex.org/W2080220115","https://openalex.org/W2083312922","https://openalex.org/W2126885753","https://openalex.org/W2160422795","https://openalex.org/W2255273749","https://openalex.org/W2752128027"],"related_works":["https://openalex.org/W2184258672","https://openalex.org/W2066228984","https://openalex.org/W2534879192","https://openalex.org/W2999942143","https://openalex.org/W1488157296","https://openalex.org/W1557997479","https://openalex.org/W2163535864","https://openalex.org/W2465234653","https://openalex.org/W3152177532","https://openalex.org/W2186638088"],"abstract_inverted_index":{"Many":[0],"companies":[1],"have":[2],"found":[3],"out":[4],"the":[5,26,44,51,70,89,121,124,135,145],"hard":[6],"way":[7],"that":[8],"successful":[9],"e-commerce":[10],"requires":[11],"more":[12],"than":[13],"a":[14],"flashy":[15],"web":[16],"presence.":[17],"Existing":[18],"business":[19,48,67],"processes":[20,68,80],"must":[21],"be":[22,82],"seamlessly":[23],"integrated":[24],"with":[25,32,84],"new,":[27],"electronic":[28],"form":[29],"of":[30,46,54,72,123,139,147],"interaction":[31],"suppliers":[33],"and":[34,62,107,115,127],"customers.":[35],"Despite":[36],"this":[37,85],"insight,":[38],"little":[39],"research":[40,99],"has":[41],"focused":[42],"on":[43,59,78,97],"transformation":[45],"doing":[47],"to":[49,119,133,144],"achieve":[50],"presumed":[52],"benefits":[53,136],"e-commerce.":[55,73],"This":[56],"paper":[57],"elaborates":[58],"both":[60],"qualitative":[61,116],"quantitative":[63,130],"support":[64],"for":[65],"redesigning":[66],"in":[69,109,137],"context":[71],"First,":[74],"we":[75],"give":[76],"directions":[77],"how":[79],"may":[81],"reengineered":[83],"aim,":[86],"particularly":[87],"within":[88],"service":[90],"industry.":[91],"The":[92],"presented":[93],"views":[94],"are":[95],"based":[96],"existing":[98],"into":[100],"Business":[101],"Process":[102],"Reengineering":[103],"(BPR)":[104],"best":[105,125,148],"practices":[106],"applied":[108],"two":[110],"case":[111,117,131],"studies:":[112],"one":[113,128],"broad":[114],"study":[118,132],"show":[120,134],"applicability":[122],"practices,":[126],"small":[129],"terms":[138],"lead":[140],"time":[141],"reduction":[142],"due":[143],"application":[146],"practices.":[149]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}