{"id":"https://openalex.org/W2158656770","doi":"https://doi.org/10.1145/1031607.1031632","title":"Supporting informality","display_name":"Supporting informality","publication_year":2004,"publication_date":"2004-11-06","ids":{"openalex":"https://openalex.org/W2158656770","doi":"https://doi.org/10.1145/1031607.1031632","mag":"2158656770"},"language":"en","primary_location":{"id":"doi:10.1145/1031607.1031632","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1031607.1031632","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2004 ACM conference on Computer supported cooperative work","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056575026","display_name":"Gillian Hardstone","orcid":null},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Gillian Hardstone","raw_affiliation_strings":["University of Edinburgh, Edinburgh, Scotland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Edinburgh, Edinburgh, Scotland","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052138498","display_name":"Mark Hartswood","orcid":null},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mark Hartswood","raw_affiliation_strings":["University of Edinburgh, Edinburgh, Scotland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Edinburgh, Edinburgh, Scotland","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056201855","display_name":"Rob Procter","orcid":"https://orcid.org/0000-0001-8059-5224"},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Rob Procter","raw_affiliation_strings":["University of Edinburgh, Edinburgh, Scotland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Edinburgh, Edinburgh, Scotland","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112405364","display_name":"Roger Slack","orcid":null},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Roger Slack","raw_affiliation_strings":["University of Edinburgh, Edinburgh, Scotland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Edinburgh, Edinburgh, Scotland","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055447352","display_name":"Alex Vo\u00df","orcid":"https://orcid.org/0000-0002-8053-2175"},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Alex Voss","raw_affiliation_strings":["University of Edinburgh, Edinburgh, Scotland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Edinburgh, Edinburgh, Scotland","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103138682","display_name":"Gwyneth Rees","orcid":"https://orcid.org/0000-0003-2773-1623"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Gwyneth Rees","raw_affiliation_strings":["RMIT University, Victoria, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Victoria, Australia","institution_ids":["https://openalex.org/I82951845"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":13.1863,"has_fulltext":false,"cited_by_count":109,"citation_normalized_percentile":{"value":0.983896,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"142","last_page":"151"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12918","display_name":"Healthcare Systems and Technology","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9866999983787537,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.8880846500396729},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.7171036005020142},{"id":"https://openalex.org/keywords/teamwork","display_name":"Teamwork","score":0.6987672448158264},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6475640535354614},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.580071210861206},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.48817235231399536},{"id":"https://openalex.org/keywords/ethnography","display_name":"Ethnography","score":0.48721593618392944},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48642396926879883},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.44380003213882446},{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.4325115978717804},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3955388367176056},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.38052400946617126},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.33706969022750854},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.28794848918914795},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.2592073082923889},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2131253182888031},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.21033135056495667},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.14294788241386414},{"id":"https://openalex.org/keywords/psychotherapist","display_name":"Psychotherapist","score":0.13049519062042236},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.12545794248580933},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.07620376348495483}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.8880846500396729},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.7171036005020142},{"id":"https://openalex.org/C111226992","wikidata":"https://www.wikidata.org/wiki/Q626225","display_name":"Teamwork","level":2,"score":0.6987672448158264},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6475640535354614},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.580071210861206},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.48817235231399536},{"id":"https://openalex.org/C179454799","wikidata":"https://www.wikidata.org/wiki/Q132151","display_name":"Ethnography","level":2,"score":0.48721593618392944},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48642396926879883},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.44380003213882446},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.4325115978717804},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3955388367176056},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.38052400946617126},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33706969022750854},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28794848918914795},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2592073082923889},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2131253182888031},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.21033135056495667},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.14294788241386414},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.13049519062042236},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12545794248580933},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.07620376348495483},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1031607.1031632","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1031607.1031632","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2004 ACM conference on Computer supported cooperative work","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321096","display_name":"University of Stirling","ror":"https://ror.org/045wgfr59"},{"id":"https://openalex.org/F4320334627","display_name":"Engineering and Physical Sciences Research Council","ror":"https://ror.org/0439y7842"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W24533456","https://openalex.org/W132362909","https://openalex.org/W658679075","https://openalex.org/W1552242696","https://openalex.org/W1579352316","https://openalex.org/W1608737606","https://openalex.org/W1933403796","https://openalex.org/W1948704825","https://openalex.org/W2006342812","https://openalex.org/W2052652472","https://openalex.org/W2073214011","https://openalex.org/W2076333569","https://openalex.org/W2097957084","https://openalex.org/W2105646248","https://openalex.org/W2105819117","https://openalex.org/W2124076451","https://openalex.org/W2125871103","https://openalex.org/W2133036399","https://openalex.org/W2133328538","https://openalex.org/W2137342227","https://openalex.org/W2153412386","https://openalex.org/W2164506196","https://openalex.org/W2265424920","https://openalex.org/W2398082685","https://openalex.org/W2405539987","https://openalex.org/W2415876035","https://openalex.org/W2438452145","https://openalex.org/W4232909326","https://openalex.org/W6605495688","https://openalex.org/W6638680008","https://openalex.org/W6991941594"],"related_works":["https://openalex.org/W2346864368","https://openalex.org/W2770234245","https://openalex.org/W96612179","https://openalex.org/W2161212821","https://openalex.org/W4229499248","https://openalex.org/W2357960062","https://openalex.org/W2618286804","https://openalex.org/W2566006169","https://openalex.org/W1502903923","https://openalex.org/W1567818861"],"abstract_inverted_index":{"This":[0],"paper":[1],"reports":[2],"findings":[3,34],"from":[4],"an":[5,29],"ethnographic":[6],"study":[7],"of":[8,11,15,25,28,38,46,73,81],"the":[9,16,23,26,36,47,71,79,95,101],"work":[10,67],"Adult":[12],"and":[13,41,78,90,100,112],"Care":[14,103],"Elderly":[17],"Community":[18],"Mental":[19],"Health":[20],"Teams":[21],"in":[22],"context":[24],"deployment":[27],"Electronic":[30],"Medical":[31],"Record.":[32],"Our":[33],"highlight":[35],"importance":[37],"informal":[39],"discussions":[40],"provisional":[42],"judgments":[43],"as":[44,106],"part":[45],"process":[48],"by":[49,68,83],"which":[50],"teams":[51],"achieve":[52],"consensual":[53],"clinical":[54,75,88,107],"management":[55,76],"decisions":[56],"over":[57],"time.":[58],"We":[59],"show":[60],"how":[61],"paper-based":[62],"documentation":[63,108],"supports":[64],"this":[65],"collaborative":[66],"affording":[69],"both":[70,97],"revision":[72],"preliminary":[74],"options":[77],"accretion":[80],"contributions":[82],"team":[84],"members":[85],"with":[86],"different":[87],"perspectives":[89],"expertise.":[91],"Finally,":[92],"we":[93],"consider":[94],"implications":[96],"for":[98],"teamwork":[99],"Integrated":[102],"Record":[104],"(ICR)":[105],"becomes":[109],"increasingly":[110],"held":[111],"distributed":[113],"electronically.":[114]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":8}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}