{"id":"https://openalex.org/W2085100318","doi":"https://doi.org/10.1145/1029997.1030011","title":"Critical factors in software outsourcing","display_name":"Critical factors in software outsourcing","publication_year":2004,"publication_date":"2004-11-05","ids":{"openalex":"https://openalex.org/W2085100318","doi":"https://doi.org/10.1145/1029997.1030011","mag":"2085100318"},"language":"en","primary_location":{"id":"doi:10.1145/1029997.1030011","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1029997.1030011","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2004 ACM workshop on Interdisciplinary software engineering research","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005423750","display_name":"Nilay Oza","orcid":null},"institutions":[{"id":"https://openalex.org/I141584323","display_name":"University of Hertfordshire","ror":"https://ror.org/0267vjk41","country_code":"GB","type":"education","lineage":["https://openalex.org/I141584323"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Nilay Oza","raw_affiliation_strings":["University of Hertfordshire","University of Hertfordshire,#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Hertfordshire","institution_ids":["https://openalex.org/I141584323"]},{"raw_affiliation_string":"University of Hertfordshire,#TAB#","institution_ids":["https://openalex.org/I141584323"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019248666","display_name":"Tracy Hall","orcid":"https://orcid.org/0000-0002-2728-9014"},"institutions":[{"id":"https://openalex.org/I141584323","display_name":"University of Hertfordshire","ror":"https://ror.org/0267vjk41","country_code":"GB","type":"education","lineage":["https://openalex.org/I141584323"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Tracy Hall","raw_affiliation_strings":["University of Hertfordshire","University of Hertfordshire,#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Hertfordshire","institution_ids":["https://openalex.org/I141584323"]},{"raw_affiliation_string":"University of Hertfordshire,#TAB#","institution_ids":["https://openalex.org/I141584323"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063087518","display_name":"Austen Rainer","orcid":"https://orcid.org/0000-0001-8868-263X"},"institutions":[{"id":"https://openalex.org/I141584323","display_name":"University of Hertfordshire","ror":"https://ror.org/0267vjk41","country_code":"GB","type":"education","lineage":["https://openalex.org/I141584323"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Austen Rainer","raw_affiliation_strings":["University of Hertfordshire","University of Hertfordshire,#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Hertfordshire","institution_ids":["https://openalex.org/I141584323"]},{"raw_affiliation_string":"University of Hertfordshire,#TAB#","institution_ids":["https://openalex.org/I141584323"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111560363","display_name":"Susan Grey","orcid":null},"institutions":[{"id":"https://openalex.org/I141584323","display_name":"University of Hertfordshire","ror":"https://ror.org/0267vjk41","country_code":"GB","type":"education","lineage":["https://openalex.org/I141584323"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Susan Grey","raw_affiliation_strings":["University of Hertfordshire","University of Hertfordshire,#TAB#"],"affiliations":[{"raw_affiliation_string":"University of Hertfordshire","institution_ids":["https://openalex.org/I141584323"]},{"raw_affiliation_string":"University of Hertfordshire,#TAB#","institution_ids":["https://openalex.org/I141584323"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5005423750"],"corresponding_institution_ids":["https://openalex.org/I141584323"],"apc_list":null,"apc_paid":null,"fwci":3.7698,"has_fulltext":false,"cited_by_count":35,"citation_normalized_percentile":{"value":0.92986023,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9521999955177307,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.946399986743927,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.9146631360054016},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.6691908836364746},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.6381449103355408},{"id":"https://openalex.org/keywords/consistency","display_name":"Consistency (knowledge bases)","score":0.6061314940452576},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5037369132041931},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.49387437105178833},{"id":"https://openalex.org/keywords/data-collection","display_name":"Data collection","score":0.45246008038520813},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4512674808502197},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4447501003742218},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4432862102985382},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.40795448422431946},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.38523802161216736},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.36585021018981934},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20082217454910278},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.10930261015892029},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.09707111120223999},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.07331830263137817}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.9146631360054016},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.6691908836364746},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.6381449103355408},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.6061314940452576},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5037369132041931},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49387437105178833},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.45246008038520813},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4512674808502197},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4447501003742218},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4432862102985382},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.40795448422431946},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38523802161216736},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36585021018981934},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20082217454910278},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.10930261015892029},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.09707111120223999},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07331830263137817},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1029997.1030011","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1029997.1030011","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2004 ACM workshop on Interdisciplinary software engineering research","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W81976031","https://openalex.org/W274767948","https://openalex.org/W1497956833","https://openalex.org/W1525394556","https://openalex.org/W1998977005","https://openalex.org/W2004824452","https://openalex.org/W2018564864","https://openalex.org/W2020324556","https://openalex.org/W2020569422","https://openalex.org/W2027729020","https://openalex.org/W2038408871","https://openalex.org/W2038435756","https://openalex.org/W2046452662","https://openalex.org/W2059328910","https://openalex.org/W2104558207","https://openalex.org/W2153222072","https://openalex.org/W2167164276","https://openalex.org/W3021916629","https://openalex.org/W4252019938","https://openalex.org/W6659969244"],"related_works":["https://openalex.org/W2358200898","https://openalex.org/W4231184955","https://openalex.org/W2325765407","https://openalex.org/W2788012436","https://openalex.org/W618293728","https://openalex.org/W2291845669","https://openalex.org/W200604156","https://openalex.org/W2165912799","https://openalex.org/W2374784346","https://openalex.org/W4286615217"],"abstract_inverted_index":{"This":[0,11],"report":[1],"aims":[2],"to":[3],"present":[4],"the":[5,14,45,70,81],"critical":[6],"factors":[7],"in":[8,36,64,74],"outsourcing":[9,19,65],"relationships.":[10,20,66],"study":[12,25],"analyses":[13],"vendors'":[15],"views":[16],"on":[17],"managing":[18],"We":[21,67,79],"designed":[22],"this":[23,75],"empirical":[24,77],"from":[26],"our":[27],"previous":[28],"literature":[29],"survey.":[30],"Here,":[31],"we":[32],"analyze":[33],"data":[34,86,89],"collected":[35],"two":[37],"interviews":[38],"through":[39],"categorization":[40],"techniques.":[41],"Our":[42,57],"findings":[43,58],"suggest":[44],"importance":[46],"of":[47],"process,":[48],"communication,":[49],"trust,":[50],"value":[51],"addition,":[52],"consistency":[53],"and":[54,88],"financial":[55],"benefits.":[56],"also":[59,68],"highlight":[60],"a":[61],"few":[62],"difficulties":[63],"detail":[69],"research":[71,82],"methods":[72],"used":[73],"short":[76],"study.":[78],"explain":[80],"approaches":[83],"undertaken":[84],"for":[85],"collection,":[87],"analysis.":[90]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
