{"id":"https://openalex.org/W2121300270","doi":"https://doi.org/10.1145/1013115.1013120","title":"Easing the wait in the emergency room","display_name":"Easing the wait in the emergency room","publication_year":2004,"publication_date":"2004-08-01","ids":{"openalex":"https://openalex.org/W2121300270","doi":"https://doi.org/10.1145/1013115.1013120","mag":"2121300270"},"language":"en","primary_location":{"id":"doi:10.1145/1013115.1013120","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1013115.1013120","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085864714","display_name":"Eamonn O\u2019Neill","orcid":"https://orcid.org/0000-0002-1637-458X"},"institutions":[{"id":"https://openalex.org/I51601045","display_name":"University of Bath","ror":"https://ror.org/002h8g185","country_code":"GB","type":"education","lineage":["https://openalex.org/I51601045"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Eamonn O'Neill","raw_affiliation_strings":["University of Bath, Bath, UK","University of Bath , Bath, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Bath, Bath, UK","institution_ids":["https://openalex.org/I51601045"]},{"raw_affiliation_string":"University of Bath , Bath, UK","institution_ids":["https://openalex.org/I51601045"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012765388","display_name":"Dawn Woodgate","orcid":null},"institutions":[{"id":"https://openalex.org/I51601045","display_name":"University of Bath","ror":"https://ror.org/002h8g185","country_code":"GB","type":"education","lineage":["https://openalex.org/I51601045"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Dawn Woodgate","raw_affiliation_strings":["University of Bath, Bath, UK","University of Bath , Bath, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Bath, Bath, UK","institution_ids":["https://openalex.org/I51601045"]},{"raw_affiliation_string":"University of Bath , Bath, UK","institution_ids":["https://openalex.org/I51601045"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015873569","display_name":"Vassilis Kostakos","orcid":"https://orcid.org/0000-0003-2804-6038"},"institutions":[{"id":"https://openalex.org/I51601045","display_name":"University of Bath","ror":"https://ror.org/002h8g185","country_code":"GB","type":"education","lineage":["https://openalex.org/I51601045"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Vassilis Kostakos","raw_affiliation_strings":["University of Bath, Bath, UK","University of Bath , Bath, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Bath, Bath, UK","institution_ids":["https://openalex.org/I51601045"]},{"raw_affiliation_string":"University of Bath , Bath, UK","institution_ids":["https://openalex.org/I51601045"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I51601045"],"apc_list":null,"apc_paid":null,"fwci":3.7477,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.93535876,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"17","last_page":"25"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9818000197410583,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9724000096321106,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-information","display_name":"Public information","score":0.46144384145736694},{"id":"https://openalex.org/keywords/emergency-department","display_name":"Emergency department","score":0.4502354562282562},{"id":"https://openalex.org/keywords/ethnography","display_name":"Ethnography","score":0.44731128215789795},{"id":"https://openalex.org/keywords/conjunction","display_name":"Conjunction (astronomy)","score":0.43522441387176514},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.38110530376434326},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3649976849555969},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.32410335540771484},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.28492313623428345},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.2442084550857544},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.20061782002449036},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.19246211647987366},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.10146987438201904}],"concepts":[{"id":"https://openalex.org/C2984117370","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public information","level":2,"score":0.46144384145736694},{"id":"https://openalex.org/C2780724011","wikidata":"https://www.wikidata.org/wiki/Q1295316","display_name":"Emergency department","level":2,"score":0.4502354562282562},{"id":"https://openalex.org/C179454799","wikidata":"https://www.wikidata.org/wiki/Q132151","display_name":"Ethnography","level":2,"score":0.44731128215789795},{"id":"https://openalex.org/C59656382","wikidata":"https://www.wikidata.org/wiki/Q191536","display_name":"Conjunction (astronomy)","level":2,"score":0.43522441387176514},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.38110530376434326},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3649976849555969},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32410335540771484},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.28492313623428345},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2442084550857544},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.20061782002449036},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19246211647987366},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.10146987438201904},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1013115.1013120","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1013115.1013120","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6700000166893005,"id":"https://metadata.un.org/sdg/1","display_name":"No poverty"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":46,"referenced_works":["https://openalex.org/W12643863","https://openalex.org/W55448322","https://openalex.org/W643101091","https://openalex.org/W993280111","https://openalex.org/W1499051563","https://openalex.org/W1527810023","https://openalex.org/W1575733928","https://openalex.org/W1578248341","https://openalex.org/W1579300589","https://openalex.org/W1596338386","https://openalex.org/W1706960507","https://openalex.org/W1825773950","https://openalex.org/W1973436804","https://openalex.org/W1984218255","https://openalex.org/W1992224215","https://openalex.org/W1993105423","https://openalex.org/W1997899654","https://openalex.org/W2007425423","https://openalex.org/W2007760386","https://openalex.org/W2018766480","https://openalex.org/W2026003044","https://openalex.org/W2029111825","https://openalex.org/W2029544898","https://openalex.org/W2060297408","https://openalex.org/W2060525491","https://openalex.org/W2074506822","https://openalex.org/W2090954476","https://openalex.org/W2091234873","https://openalex.org/W2102357195","https://openalex.org/W2115147223","https://openalex.org/W2115929676","https://openalex.org/W2117668203","https://openalex.org/W2129835639","https://openalex.org/W2130301599","https://openalex.org/W2140706899","https://openalex.org/W2147038881","https://openalex.org/W2148285547","https://openalex.org/W2148495852","https://openalex.org/W2158508294","https://openalex.org/W2179772354","https://openalex.org/W2320101545","https://openalex.org/W2393716678","https://openalex.org/W2416058155","https://openalex.org/W4300060115","https://openalex.org/W4302411922","https://openalex.org/W6922132438"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W1573992054","https://openalex.org/W1599690842","https://openalex.org/W2753053412","https://openalex.org/W2665157442","https://openalex.org/W3108840034","https://openalex.org/W4388169484","https://openalex.org/W2363259562","https://openalex.org/W3036937347","https://openalex.org/W3149224203"],"abstract_inverted_index":{"In":[0],"this":[1],"paper":[2],"we":[3],"discuss":[4],"a":[5,40],"real":[6],"world":[7],"problem":[8,55],"encountered":[9],"during":[10],"recent":[11],"fieldwork:":[12],"that":[13,47],"of":[14,39,49,60,75,84,109],"providing":[15],"information":[16,22,50,65,76,89,119],"in":[17,35,115],"public":[18,25,93,126],"settings":[19],"when":[20],"the":[21,36,73,81,97,105],"has":[23],"both":[24],"and":[26,57,78,87],"private":[27,88],"components.":[28],"We":[29,71,102],"draw":[30],"on":[31],"our":[32],"ethnographic":[33],"studies":[34],"waiting":[37,100],"area":[38],"busy":[41],"hospital":[42],"Emergency":[43,98],"department.":[44],"Despite":[45],"evidence":[46],"lack":[48],"can":[51],"lead":[52],"to":[53,69,92,121],"stress,":[54],"behaviours":[56],"poor":[58],"levels":[59],"satisfaction":[61],"with":[62,117],"treatment,":[63],"little":[64],"was":[66],"made":[67],"available":[68],"patients.":[70],"review":[72],"types":[74],"needed":[77],"propose":[79],"how":[80,104],"theoretical":[82,107],"concepts":[83],"public,":[85],"social":[86],"spheres":[90,120],"relate":[91],"spaces":[94,111],"such":[95],"as":[96],"department":[99],"area.":[101],"argue":[103],"further":[106],"concept":[108],"interaction":[110,123],"may":[112],"be":[113],"used":[114],"conjunction":[116],"these":[118],"inform":[122],"design":[124],"for":[125],"settings.":[127]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}