{"id":"https://openalex.org/W2072637476","doi":"https://doi.org/10.1145/1011870.1011896","title":"Technology trouble? talk to us","display_name":"Technology trouble? talk to us","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W2072637476","doi":"https://doi.org/10.1145/1011870.1011896","mag":"2072637476"},"language":"en","primary_location":{"id":"doi:10.1145/1011870.1011896","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1011870.1011896","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the eighth conference on Participatory design Artful integration: interweaving media, materials and practices - PDC 04","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021049120","display_name":"Ellen Balka","orcid":"https://orcid.org/0000-0003-2094-7907"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Ellen Balka","raw_affiliation_strings":["[Simon Fraser University, Burnaby, BC]"],"affiliations":[{"raw_affiliation_string":"[Simon Fraser University, Burnaby, BC]","institution_ids":["https://openalex.org/I18014758"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042906871","display_name":"Nicki Kahnamoui","orcid":null},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Nicki Kahnamoui","raw_affiliation_strings":["[Simon Fraser University, Burnaby, BC]"],"affiliations":[{"raw_affiliation_string":"[Simon Fraser University, Burnaby, BC]","institution_ids":["https://openalex.org/I18014758"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5021049120"],"corresponding_institution_ids":["https://openalex.org/I18014758"],"apc_list":null,"apc_paid":null,"fwci":11.66072267,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.97994905,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"1","issue":null,"first_page":"224","last_page":"224"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.7040935754776001},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5247761607170105},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.4489608407020569},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.44623830914497375},{"id":"https://openalex.org/keywords/relation","display_name":"Relation (database)","score":0.44141504168510437},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42464545369148254},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.39933618903160095},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.32393020391464233},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3230440318584442},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.21169376373291016},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15300682187080383}],"concepts":[{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.7040935754776001},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5247761607170105},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4489608407020569},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.44623830914497375},{"id":"https://openalex.org/C25343380","wikidata":"https://www.wikidata.org/wiki/Q277521","display_name":"Relation (database)","level":2,"score":0.44141504168510437},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42464545369148254},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39933618903160095},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.32393020391464233},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3230440318584442},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21169376373291016},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15300682187080383},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/1011870.1011896","is_oa":false,"landing_page_url":"https://doi.org/10.1145/1011870.1011896","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the eighth conference on Participatory design Artful integration: interweaving media, materials and practices - PDC 04","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.4300000071525574,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W11783699","https://openalex.org/W87574126","https://openalex.org/W430306951","https://openalex.org/W592873804","https://openalex.org/W1490452207","https://openalex.org/W1518617904","https://openalex.org/W1591360835","https://openalex.org/W1768200593","https://openalex.org/W1844590506","https://openalex.org/W1880252976","https://openalex.org/W1982603062","https://openalex.org/W1990959539","https://openalex.org/W2014047053","https://openalex.org/W2021370805","https://openalex.org/W2026645894","https://openalex.org/W2052203859","https://openalex.org/W2062654345","https://openalex.org/W2120482701","https://openalex.org/W2134114270","https://openalex.org/W2163284576","https://openalex.org/W2187145373","https://openalex.org/W2313776039","https://openalex.org/W2317293732","https://openalex.org/W2470414331","https://openalex.org/W2764436181"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2478661203","https://openalex.org/W2004830053","https://openalex.org/W3008115697","https://openalex.org/W2145175947","https://openalex.org/W3124949371","https://openalex.org/W2120643196","https://openalex.org/W1567555513","https://openalex.org/W2471694075","https://openalex.org/W1969195496"],"abstract_inverted_index":{"The":[0],"notion":[1],"that":[2,59,107],"the":[3,27,65,102,120],"design":[4,25],"of":[5,29,104],"technology":[6,56,75],"is":[7,15,95],"only":[8],"fully":[9],"completed":[10],"when":[11],"in":[12,24,64,72,117],"use":[13],"[23]":[14],"shared":[16],"by":[17],"many":[18],"who":[19],"now":[20],"investigate":[21],"user":[22],"participation":[23],"and":[26,128],"domestication":[28],"new":[30,70],"technologies.":[31],"Taking":[32],"this":[33,92],"idea":[34],"as":[35,61],"our":[36,89],"starting":[37],"point,":[38],"we":[39],"developed":[40],"a":[41,47,69],"research":[42],"to":[43,54,68,80,119],"action":[44],"project":[45],"with":[46],"major":[48],"Canadian":[49],"hospital.":[50],"Our":[51],"goals":[52],"were":[53],"address":[55],"implementation":[57],"issues":[58],"arose":[60],"most":[62,74],"units":[63],"hospital":[66],"moved":[67],"building,":[71],"which":[73],"(ranging":[76],"from":[77,91],"wired":[78],"beds":[79],"drug":[81],"dispensing":[82],"machines)":[83],"was":[84],"new.":[85],"This":[86],"paper":[87],"reports":[88],"findings":[90],"project.":[93],"Emphasis":[94],"placed":[96],"on":[97],"how":[98],"institutional":[99],"arrangements":[100],"influenced":[101],"range":[103],"socio-technical":[105],"possibilities":[106],"could":[108],"be":[109],"pursued":[110],"[7].":[111],"Work":[112],"practice":[113],"problems":[114],"are":[115],"discussed":[116],"relation":[118],"meso":[121],"or":[122],"organizational":[123],"contexts,":[124],"including":[125],"organizational,":[126],"vendor":[127],"staff":[129],"actor":[130],"networks.":[131]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
