{"id":"https://openalex.org/W2237428070","doi":"https://doi.org/10.1142/s021964921650009x","title":"Customers\u2019 Expectations for Next Generation Internet Banking","display_name":"Customers\u2019 Expectations for Next Generation Internet Banking","publication_year":2016,"publication_date":"2016-01-15","ids":{"openalex":"https://openalex.org/W2237428070","doi":"https://doi.org/10.1142/s021964921650009x","mag":"2237428070"},"language":"en","primary_location":{"id":"doi:10.1142/s021964921650009x","is_oa":false,"landing_page_url":"https://doi.org/10.1142/s021964921650009x","pdf_url":null,"source":{"id":"https://openalex.org/S30163770","display_name":"Journal of Information & Knowledge Management","issn_l":"0219-6492","issn":["0219-6492","1793-6926"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319815","host_organization_name":"World Scientific","host_organization_lineage":["https://openalex.org/P4310319815"],"host_organization_lineage_names":["World Scientific"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information &amp; Knowledge Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059991435","display_name":"A. Seetharaman","orcid":"https://orcid.org/0000-0003-0980-4198"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Arumugam Seetharaman","raw_affiliation_strings":["S P Jain School of Global Management, 10, Hyderabad Road, Singapore 119579, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"S P Jain School of Global Management, 10, Hyderabad Road, Singapore 119579, Singapore","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035000500","display_name":"Saurabh Singhal","orcid":"https://orcid.org/0000-0002-3117-8085"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Saurabh Singhal","raw_affiliation_strings":["S P Jain School of Global Management, 10, Hyderabad Road, Singapore 119579, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"S P Jain School of Global Management, 10, Hyderabad Road, Singapore 119579, Singapore","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079404149","display_name":"Pankaj Galdhar","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pankaj Galdhar","raw_affiliation_strings":["S P Jain School of Global Management, 10, Hyderabad Road, Singapore 119579, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"S P Jain School of Global Management, 10, Hyderabad Road, Singapore 119579, Singapore","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074193080","display_name":"John Rudolph Raj","orcid":null},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"John Rudolph Raj","raw_affiliation_strings":["Multimedia University, Jalan  Multimedia, 63000 Cyberjaya, Selangor, Malaysia","Multimedia University, Jalan Multimedia, 63000 Cyberjaya, Selangor, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Multimedia University, Jalan  Multimedia, 63000 Cyberjaya, Selangor, Malaysia","institution_ids":["https://openalex.org/I173029219"]},{"raw_affiliation_string":"Multimedia University, Jalan Multimedia, 63000 Cyberjaya, Selangor, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5107600205","display_name":"A.S. Saravanan","orcid":null},"institutions":[{"id":"https://openalex.org/I4210143550","display_name":"Taylor's University","ror":"https://ror.org/0498pcx51","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210143550"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"A. S. Saravanan","raw_affiliation_strings":["Taylor\u2019s University, Jalan Taylor\u2019s, 47500 Subang Jaya, Selangor, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Taylor\u2019s University, Jalan Taylor\u2019s, 47500 Subang Jaya, Selangor, Malaysia","institution_ids":["https://openalex.org/I4210143550"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0060117,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"15","issue":"01","first_page":"1650009","last_page":"1650009"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7187073826789856},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.6235665082931519},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.607795238494873},{"id":"https://openalex.org/keywords/craft","display_name":"Craft","score":0.44948962330818176},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4425252079963684},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.43139657378196716},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.16295820474624634}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7187073826789856},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6235665082931519},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.607795238494873},{"id":"https://openalex.org/C2779732396","wikidata":"https://www.wikidata.org/wiki/Q2207288","display_name":"Craft","level":2,"score":0.44948962330818176},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4425252079963684},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.43139657378196716},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.16295820474624634},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1142/s021964921650009x","is_oa":false,"landing_page_url":"https://doi.org/10.1142/s021964921650009x","pdf_url":null,"source":{"id":"https://openalex.org/S30163770","display_name":"Journal of Information & Knowledge Management","issn_l":"0219-6492","issn":["0219-6492","1793-6926"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319815","host_organization_name":"World Scientific","host_organization_lineage":["https://openalex.org/P4310319815"],"host_organization_lineage_names":["World Scientific"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information &amp; Knowledge Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:wsi:jikmxx:v:15:y:2016:i:01:p:1-28","is_oa":false,"landing_page_url":"http://www.worldscientific.com/doi/abs/10.1142/S021964921650009X","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":77,"referenced_works":["https://openalex.org/W15012861","https://openalex.org/W33893732","https://openalex.org/W34221249","https://openalex.org/W62824994","https://openalex.org/W119818611","https://openalex.org/W128946553","https://openalex.org/W1524121127","https://openalex.org/W1533179050","https://openalex.org/W1906809650","https://openalex.org/W1970225617","https://openalex.org/W1972571099","https://openalex.org/W1976365965","https://openalex.org/W1979178234","https://openalex.org/W1981323806","https://openalex.org/W1981686972","https://openalex.org/W1984947418","https://openalex.org/W1985127367","https://openalex.org/W1987258130","https://openalex.org/W1993556854","https://openalex.org/W2011230885","https://openalex.org/W2014134373","https://openalex.org/W2014464939","https://openalex.org/W2025419905","https://openalex.org/W2029520384","https://openalex.org/W2030117405","https://openalex.org/W2040858244","https://openalex.org/W2053515537","https://openalex.org/W2055652795","https://openalex.org/W2057643324","https://openalex.org/W2059355990","https://openalex.org/W2078388461","https://openalex.org/W2083045424","https://openalex.org/W2083922054","https://openalex.org/W2084551309","https://openalex.org/W2085024579","https://openalex.org/W2090624523","https://openalex.org/W2097879961","https://openalex.org/W2098685541","https://openalex.org/W2099697766","https://openalex.org/W2116305749","https://openalex.org/W2118016181","https://openalex.org/W2122912498","https://openalex.org/W2127971690","https://openalex.org/W2129827470","https://openalex.org/W2136415147","https://openalex.org/W2140546341","https://openalex.org/W2151984197","https://openalex.org/W2155225996","https://openalex.org/W2156291047","https://openalex.org/W2169523788","https://openalex.org/W2181585820","https://openalex.org/W2185746945","https://openalex.org/W2186642069","https://openalex.org/W2188632414","https://openalex.org/W2315429042","https://openalex.org/W2329395632","https://openalex.org/W2334078103","https://openalex.org/W2338830456","https://openalex.org/W2417549541","https://openalex.org/W2421300763","https://openalex.org/W2479894337","https://openalex.org/W2554508064","https://openalex.org/W2555805442","https://openalex.org/W2795464209","https://openalex.org/W3106889297","https://openalex.org/W3123679541","https://openalex.org/W4230502337","https://openalex.org/W4241146526","https://openalex.org/W4243667233","https://openalex.org/W4243838916","https://openalex.org/W4248161839","https://openalex.org/W4253721364","https://openalex.org/W4285719527","https://openalex.org/W4297081765","https://openalex.org/W4298872162","https://openalex.org/W4300944962","https://openalex.org/W4405465512"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2912168137","https://openalex.org/W2920882006","https://openalex.org/W2771752657","https://openalex.org/W2936836059","https://openalex.org/W1567987063","https://openalex.org/W2391860589","https://openalex.org/W2030429945","https://openalex.org/W114878902","https://openalex.org/W2345753047"],"abstract_inverted_index":{"This":[0],"paper":[1],"posits":[2],"six":[3],"new":[4],"factors":[5,16],"that":[6,55],"impact":[7],"customers\u2019":[8,72,100,118],"expectations":[9,73],"for":[10,74,108],"next":[11,33,75,88],"generation":[12,34,76,89],"internet":[13,46,77],"banking.":[14,78],"The":[15,36,52,79,102],"are":[17],"innovative":[18,86,124],"interface,":[19,87],"integration":[20,59],"with":[21,60],"social":[22,61],"media,":[23,62],"money":[24,63],"management":[25,64],"tools,":[26,65],"instant":[27,92],"customer":[28,93],"service,":[29],"enhanced":[30,67],"convenience,":[31,68],"and":[32,66,91,95,110,131],"security.":[35],"data":[37],"was":[38],"collected":[39],"from":[40,49],"310":[41],"respondents,":[42],"who":[43],"currently":[44],"use":[45],"banking":[47],"services":[48],"leading":[50],"countries.":[51],"results":[53,80],"suggest":[54,82],"three":[56],"factors,":[57],"namely,":[58],"would":[69,105],"significantly":[70],"affect":[71],"also":[81,121],"the":[83,99],"role":[84],"of":[85],"security,":[90],"support":[94],"service":[96],"in":[97],"influencing":[98],"expectations.":[101],"proposed":[103],"model":[104],"be":[106],"useful":[107],"banks":[109],"technology":[111],"providers":[112],"to":[113,122,127,132,138],"not":[114],"only":[115],"understand":[116],"bank":[117],"expectations,":[119],"but":[120],"launch":[123],"marketing":[125],"strategies":[126],"gain":[128],"competitive":[129],"advantage,":[130],"craft":[133],"a":[134],"unique":[135],"selling":[136],"proposition":[137],"its":[139],"customers.":[140]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
