{"id":"https://openalex.org/W2136180009","doi":"https://doi.org/10.1142/s0219649213500391","title":"Knowledge Management and Social Media: A Case Study of Two Public Libraries in Canada","display_name":"Knowledge Management and Social Media: A Case Study of Two Public Libraries in Canada","publication_year":2013,"publication_date":"2013-12-01","ids":{"openalex":"https://openalex.org/W2136180009","doi":"https://doi.org/10.1142/s0219649213500391","mag":"2136180009"},"language":"en","primary_location":{"id":"doi:10.1142/s0219649213500391","is_oa":false,"landing_page_url":"https://doi.org/10.1142/s0219649213500391","pdf_url":null,"source":{"id":"https://openalex.org/S30163770","display_name":"Journal of Information & Knowledge Management","issn_l":"0219-6492","issn":["0219-6492","1793-6926"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319815","host_organization_name":"World Scientific","host_organization_lineage":["https://openalex.org/P4310319815"],"host_organization_lineage_names":["World Scientific"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information & Knowledge Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054207022","display_name":"Eric Forcier","orcid":null},"institutions":[{"id":"https://openalex.org/I154425047","display_name":"University of Alberta","ror":"https://ror.org/0160cpw27","country_code":"CA","type":"education","lineage":["https://openalex.org/I154425047"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Eric Forcier","raw_affiliation_strings":["School of Library and Information Studies, University of Alberta, Edmonton, AB, Canada"],"affiliations":[{"raw_affiliation_string":"School of Library and Information Studies, University of Alberta, Edmonton, AB, Canada","institution_ids":["https://openalex.org/I154425047"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112773254","display_name":"Dinesh Rathi","orcid":null},"institutions":[{"id":"https://openalex.org/I154425047","display_name":"University of Alberta","ror":"https://ror.org/0160cpw27","country_code":"CA","type":"education","lineage":["https://openalex.org/I154425047"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Dinesh Rathi","raw_affiliation_strings":["School of Library and Information Studies, University of Alberta, Edmonton, AB, Canada"],"affiliations":[{"raw_affiliation_string":"School of Library and Information Studies, University of Alberta, Edmonton, AB, Canada","institution_ids":["https://openalex.org/I154425047"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046229792","display_name":"Lisa M. Given","orcid":"https://orcid.org/0000-0003-1840-6175"},"institutions":[{"id":"https://openalex.org/I153230381","display_name":"Charles Sturt University","ror":"https://ror.org/00wfvh315","country_code":"AU","type":"education","lineage":["https://openalex.org/I153230381"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Lisa M. Given","raw_affiliation_strings":["School of Information Studies & Research Institute for Professional Practice, Learning and Education, Charles Sturt University, Wagga Wagga NSW, Australia"],"affiliations":[{"raw_affiliation_string":"School of Information Studies & Research Institute for Professional Practice, Learning and Education, Charles Sturt University, Wagga Wagga NSW, Australia","institution_ids":["https://openalex.org/I153230381"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5054207022"],"corresponding_institution_ids":["https://openalex.org/I154425047"],"apc_list":null,"apc_paid":null,"fwci":3.8198,"has_fulltext":false,"cited_by_count":25,"citation_normalized_percentile":{"value":0.93473093,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"12","issue":"04","first_page":"1350039","last_page":"1350039"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12478","display_name":"Wikis in Education and Collaboration","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7135553956031799},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5471023321151733},{"id":"https://openalex.org/keywords/promotion","display_name":"Promotion (chess)","score":0.5469938516616821},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5126920938491821},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4366248548030853},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.43374699354171753},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.422443687915802},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.31198400259017944},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.19182810187339783},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.18963739275932312},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1093079149723053},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09906035661697388}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7135553956031799},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5471023321151733},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.5469938516616821},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5126920938491821},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4366248548030853},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.43374699354171753},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.422443687915802},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.31198400259017944},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19182810187339783},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.18963739275932312},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1093079149723053},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09906035661697388},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1142/s0219649213500391","is_oa":false,"landing_page_url":"https://doi.org/10.1142/s0219649213500391","pdf_url":null,"source":{"id":"https://openalex.org/S30163770","display_name":"Journal of Information & Knowledge Management","issn_l":"0219-6492","issn":["0219-6492","1793-6926"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319815","host_organization_name":"World Scientific","host_organization_lineage":["https://openalex.org/P4310319815"],"host_organization_lineage_names":["World Scientific"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information & Knowledge Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:wsi:jikmxx:v:12:y:2013:i:04:n:s0219649213500391","is_oa":false,"landing_page_url":"http://www.worldscientific.com/doi/abs/10.1142/S0219649213500391","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:RePEc:wsi:jikmxx:v:12:y:2013:i:04:p:1350039-1-1350039-10","is_oa":false,"landing_page_url":"http://www.worldscinet.com/cgi-bin/details.cgi?type=html&id=pii:S0219649213500391","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"},{"id":"pmh:oai:researchbank.swinburne.edu.au:5b33cfc1-1d4c-49ce-9987-d5ac447c5b6f/1","is_oa":false,"landing_page_url":"http://hdl.handle.net/1959.3/435658","pdf_url":null,"source":{"id":"https://openalex.org/S4306401157","display_name":"Swinburne Research Bank (Swinburne University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I57093077","host_organization_name":"Swinburne University of Technology","host_organization_lineage":["https://openalex.org/I57093077"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"The 9th International Conference on Knowledge Management (ICKM2013), Montreal, Canada, 1-2 November 2013","raw_type":""},{"id":"pmh:oai:researchbank.swinburne.edu.au:aeeecab0-9dc6-4b5e-a132-2c829b7aa164/1","is_oa":false,"landing_page_url":"http://hdl.handle.net/1959.3/435146","pdf_url":null,"source":{"id":"https://openalex.org/S4306401157","display_name":"Swinburne Research Bank (Swinburne University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I57093077","host_organization_name":"Swinburne University of Technology","host_organization_lineage":["https://openalex.org/I57093077"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Information and Knowledge Management, Vol. 12, no. 4 (Dec 2013)","raw_type":""}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.47999998927116394}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W1518892835","https://openalex.org/W1536243131","https://openalex.org/W1545051510","https://openalex.org/W1604151540","https://openalex.org/W1968122021","https://openalex.org/W1981224983","https://openalex.org/W1989185814","https://openalex.org/W1989441871","https://openalex.org/W1995066825","https://openalex.org/W2022227998","https://openalex.org/W2023273272","https://openalex.org/W2042800197","https://openalex.org/W2045388637","https://openalex.org/W2057909704","https://openalex.org/W2066851865","https://openalex.org/W2077175853","https://openalex.org/W2085895867","https://openalex.org/W2086409918","https://openalex.org/W2090095646","https://openalex.org/W2104065472","https://openalex.org/W2117859852","https://openalex.org/W2140424609","https://openalex.org/W2146962504","https://openalex.org/W2148370041","https://openalex.org/W2159880827","https://openalex.org/W2272975321","https://openalex.org/W2390197815","https://openalex.org/W2475699009","https://openalex.org/W2484521949","https://openalex.org/W2506528515","https://openalex.org/W2772204024","https://openalex.org/W3123511784","https://openalex.org/W3153457830","https://openalex.org/W4246154647","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2368575345","https://openalex.org/W2391557320","https://openalex.org/W1977056376","https://openalex.org/W1990545028","https://openalex.org/W2348961393","https://openalex.org/W4232039775","https://openalex.org/W4312622923","https://openalex.org/W2728430307","https://openalex.org/W2199183962"],"abstract_inverted_index":{"It":[0],"is":[1,23,73,95,104],"important":[2],"for":[3,15,68,170],"all":[4],"types":[5],"of":[6,20,27,31,51,66,138,146,151,173],"organisations":[7,10],"including":[8],"non-profit":[9],"(NPOs)":[11],"to":[12,41,62,177],"manage":[13],"knowledge":[14,32],"effective":[16],"and":[17,43,101,143,183],"efficient":[18],"utilisation":[19],"resources.":[21],"Technology":[22],"considered":[24,74],"as":[25,56,71,140],"one":[26,94],"the":[28,49,60,64,102,171,181,187],"key":[29],"enablers":[30],"management":[33,150],"(KM)":[34],"practices":[35],"but":[36,175],"it":[37,72],"can":[38],"be":[39],"costly":[40],"develop":[42],"implement":[44],"in":[45,89,149,162],"an":[46,84],"organisation.":[47,188],"With":[48],"advent":[50],"social":[52,122,147,156],"media,":[53],"NPOs":[54],"such":[55],"public":[57,92,99,108,163,182],"libraries":[58],"have":[59],"opportunity":[61],"harness":[63],"power":[65],"technology":[67],"KM":[69,139,160],"purposes":[70],"a":[75,96,105,115,121,141],"low":[76],"cost":[77],"medium.":[78],"A":[79],"study":[80],"was":[81],"conducted,":[82],"using":[83,114],"exploratory":[85],"qualitative":[86],"interview":[87],"technique,":[88],"two":[90],"contrasting":[91],"libraries:":[93],"large":[97],"urban":[98],"library,":[100],"other":[103],"small":[106],"rural":[107],"library.":[109],"The":[110],"data":[111],"were":[112],"analysed":[113],"grounded":[116],"theory":[117],"approach":[118],"informed":[119],"by":[120],"constructionist":[123],"theoretical":[124],"framework.":[125],"This":[126],"paper":[127],"presents":[128],"comparative":[129],"findings":[130],"from":[131],"these":[132],"case":[133],"examples":[134],"on":[135],"their":[136,144],"understanding":[137],"concept":[142],"use":[145],"media":[148,157],"knowledge.":[152],"Results":[153],"show":[154],"that":[155],"are":[158],"valuable":[159],"tools":[161],"libraries,":[164],"not":[165],"only":[166],"when":[167],"directed":[168],"externally":[169],"purpose":[172],"promotion,":[174],"also":[176],"foster":[178],"engagement":[179],"with":[180],"collaborative":[184],"work":[185],"within":[186]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}