{"id":"https://openalex.org/W2008728585","doi":"https://doi.org/10.1109/snpd.2007.142","title":"Evaluation Model of Customer Satisfaction of B2C E_Commerce Based on Combination of Linguistic Variables and Fuzzy Triangular Numbers","display_name":"Evaluation Model of Customer Satisfaction of B2C E_Commerce Based on Combination of Linguistic Variables and Fuzzy Triangular Numbers","publication_year":2007,"publication_date":"2007-07-01","ids":{"openalex":"https://openalex.org/W2008728585","doi":"https://doi.org/10.1109/snpd.2007.142","mag":"2008728585"},"language":"en","primary_location":{"id":"doi:10.1109/snpd.2007.142","is_oa":false,"landing_page_url":"https://doi.org/10.1109/snpd.2007.142","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Eighth ACIS International Conference on Software Engineering, Artificial Intelligence, Networking, and Parallel/Distributed Computing (SNPD 2007)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Peide Liu","orcid":null},"institutions":[{"id":"https://openalex.org/I143413998","display_name":"Qingdao University of Science and Technology","ror":"https://ror.org/041j8js14","country_code":"CN","type":"education","lineage":["https://openalex.org/I143413998"]},{"id":"https://openalex.org/I4210097214","display_name":"Shandong Management University","ror":"https://ror.org/00vzprm14","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210097214"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Peide Liu","raw_affiliation_strings":["Information Management School, Shandong Economics University, Jinan, Shandong, China","Qingdao University of Science and Technology, Qingdao#TAB#"],"affiliations":[{"raw_affiliation_string":"Information Management School, Shandong Economics University, Jinan, Shandong, China","institution_ids":["https://openalex.org/I4210097214"]},{"raw_affiliation_string":"Qingdao University of Science and Technology, Qingdao#TAB#","institution_ids":["https://openalex.org/I143413998"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I143413998","https://openalex.org/I4210097214"],"apc_list":null,"apc_paid":null,"fwci":4.6336,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.94201451,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":"44","issue":null,"first_page":"450","last_page":"454"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9782999753952026,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9782999753952026,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13955","display_name":"Evaluation Methods in Various Fields","score":0.9488000273704529,"subfield":{"id":"https://openalex.org/subfields/2302","display_name":"Ecological Modeling"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13832","display_name":"Advanced Decision-Making Techniques","score":0.9415000081062317,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7164279222488403},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.7017641663551331},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6555699110031128},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.6448122262954712},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.6312052011489868},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.576391339302063},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5430241823196411},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.4198412299156189},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.36593252420425415},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3411099314689636},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.29045525193214417},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.27871036529541016},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1322309374809265},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.12895908951759338}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7164279222488403},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7017641663551331},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6555699110031128},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.6448122262954712},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.6312052011489868},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.576391339302063},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5430241823196411},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4198412299156189},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.36593252420425415},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3411099314689636},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.29045525193214417},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27871036529541016},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1322309374809265},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.12895908951759338},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/snpd.2007.142","is_oa":false,"landing_page_url":"https://doi.org/10.1109/snpd.2007.142","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Eighth ACIS International Conference on Software Engineering, Artificial Intelligence, Networking, and Parallel/Distributed Computing (SNPD 2007)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W110496375","https://openalex.org/W1512313081","https://openalex.org/W1633659671","https://openalex.org/W1660133578","https://openalex.org/W1977496278","https://openalex.org/W2126554879","https://openalex.org/W2133059825","https://openalex.org/W2166277517","https://openalex.org/W2238624099","https://openalex.org/W2350797762","https://openalex.org/W2389939367","https://openalex.org/W6604557832","https://openalex.org/W6636873521","https://openalex.org/W6637052001"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W3024507329","https://openalex.org/W4389143236","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W2141148255","https://openalex.org/W3113150333","https://openalex.org/W2277816436","https://openalex.org/W3015043872","https://openalex.org/W1988526719"],"abstract_inverted_index":{"Under":[0],"electronic":[1],"commerce,":[2],"how":[3],"to":[4,31,42],"raise":[5],"the":[6,13,18,43,52,64,74,79],"consumers'":[7,14],"degree":[8],"of":[9,34,55,66,69,86,108],"satisfaction":[10,36,57],"and":[11,71,73,77,89,93,111],"gain":[12],"loyalty":[15],"have":[16],"become":[17],"key":[19],"factor":[20],"relating":[21],"with":[22],"whether":[23],"e-commerce":[24],"enterprise":[25,62],"can":[26,115],"survive,":[27],"so":[28],"it's":[29],"vital":[30],"evaluate":[32],"status":[33],"customer":[35,56],"for":[37,59],"B2C":[38,60],"electronic-commerce":[39,61],"enterprise.":[40],"According":[41],"investigation":[44],"result":[45],"by":[46],"Internet,":[47],"this":[48],"paper":[49],"brings":[50],"forward":[51],"indicator":[53],"system":[54],"evaluation":[58,81,103],"on":[63,84,106],"basis":[65],"current":[67],"study":[68],"home":[70],"oversea":[72],"related":[75],"reference,":[76],"establishes":[78],"performance":[80],"model":[82,104],"based":[83,105],"combination":[85,107],"linguistic":[87,109],"variables":[88,110],"fuzzy":[90,112],"triangular":[91,113],"numbers,":[92],"also":[94],"do":[95,116],"some":[96],"example":[97],"research.":[98],"The":[99],"examples":[100],"demonstrated":[101],"that:":[102],"numbers":[114],"well":[117],"in":[118],"evaluation.":[119]},"counts_by_year":[{"year":2015,"cited_by_count":2}],"updated_date":"2026-03-25T23:56:10.502304","created_date":"2016-06-24T00:00:00"}
