{"id":"https://openalex.org/W3110690667","doi":"https://doi.org/10.1109/sccc51225.2020.9281204","title":"Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context","display_name":"Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context","publication_year":2020,"publication_date":"2020-11-16","ids":{"openalex":"https://openalex.org/W3110690667","doi":"https://doi.org/10.1109/sccc51225.2020.9281204","mag":"3110690667"},"language":"en","primary_location":{"id":"doi:10.1109/sccc51225.2020.9281204","is_oa":false,"landing_page_url":"https://doi.org/10.1109/sccc51225.2020.9281204","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 39th International Conference of the Chilean Computer Science Society (SCCC)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://sedici.unlp.edu.ar/handle/10915/137542","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043107998","display_name":"Francisco J. D\u00edaz","orcid":"https://orcid.org/0000-0003-3352-3652"},"institutions":[{"id":"https://openalex.org/I874386039","display_name":"Universidad Nacional de La Plata","ror":"https://ror.org/01tjs6929","country_code":"AR","type":"education","lineage":["https://openalex.org/I874386039"]}],"countries":["AR"],"is_corresponding":true,"raw_author_name":"Francisco Javier Diaz","raw_affiliation_strings":["Director del CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina"],"affiliations":[{"raw_affiliation_string":"Director del CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina","institution_ids":["https://openalex.org/I874386039"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022210707","display_name":"Sandra D\u2019Agostino","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sandra D'Agostino","raw_affiliation_strings":["Subsecretaria de Gobierno Digital, Gobierno de la Pcia de Buenos Aires, La Plata, Buenos Aires, Argentina"],"affiliations":[{"raw_affiliation_string":"Subsecretaria de Gobierno Digital, Gobierno de la Pcia de Buenos Aires, La Plata, Buenos Aires, Argentina","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012680669","display_name":"L\u00eda Hebe Molinari","orcid":null},"institutions":[{"id":"https://openalex.org/I874386039","display_name":"Universidad Nacional de La Plata","ror":"https://ror.org/01tjs6929","country_code":"AR","type":"education","lineage":["https://openalex.org/I874386039"]}],"countries":["AR"],"is_corresponding":false,"raw_author_name":"Lia Molinari","raw_affiliation_strings":["Director del CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina"],"affiliations":[{"raw_affiliation_string":"Director del CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina","institution_ids":["https://openalex.org/I874386039"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047431395","display_name":"Alejandra Osorio","orcid":null},"institutions":[{"id":"https://openalex.org/I874386039","display_name":"Universidad Nacional de La Plata","ror":"https://ror.org/01tjs6929","country_code":"AR","type":"education","lineage":["https://openalex.org/I874386039"]}],"countries":["AR"],"is_corresponding":false,"raw_author_name":"Alejandra Osorio","raw_affiliation_strings":["CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina"],"affiliations":[{"raw_affiliation_string":"CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina","institution_ids":["https://openalex.org/I874386039"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021257063","display_name":"Ana Paola Amadeo","orcid":"https://orcid.org/0000-0001-9477-2391"},"institutions":[{"id":"https://openalex.org/I874386039","display_name":"Universidad Nacional de La Plata","ror":"https://ror.org/01tjs6929","country_code":"AR","type":"education","lineage":["https://openalex.org/I874386039"]}],"countries":["AR"],"is_corresponding":false,"raw_author_name":"Ana Paola Amadeo","raw_affiliation_strings":["CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina"],"affiliations":[{"raw_affiliation_string":"CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina","institution_ids":["https://openalex.org/I874386039"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016074796","display_name":"Ruben Vaena","orcid":null},"institutions":[{"id":"https://openalex.org/I874386039","display_name":"Universidad Nacional de La Plata","ror":"https://ror.org/01tjs6929","country_code":"AR","type":"education","lineage":["https://openalex.org/I874386039"]}],"countries":["AR"],"is_corresponding":false,"raw_author_name":"Ruben Vaena","raw_affiliation_strings":["CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina"],"affiliations":[{"raw_affiliation_string":"CeSPI, Universidad Nacional de La Plata, La Plata, Buenos Aires, Argentina","institution_ids":["https://openalex.org/I874386039"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5043107998"],"corresponding_institution_ids":["https://openalex.org/I874386039"],"apc_list":null,"apc_paid":null,"fwci":0.0899,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.60725457,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10168","display_name":"COVID-19 and Mental Health","score":0.4404999911785126,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10168","display_name":"COVID-19 and Mental Health","score":0.4404999911785126,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/pandemic","display_name":"Pandemic","score":0.7546078562736511},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6980993747711182},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.682755708694458},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.5951159596443176},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.580436110496521},{"id":"https://openalex.org/keywords/principal","display_name":"Principal (computer security)","score":0.5501573085784912},{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.4737872779369354},{"id":"https://openalex.org/keywords/telephone-line","display_name":"Telephone line","score":0.44926026463508606},{"id":"https://openalex.org/keywords/line","display_name":"Line (geometry)","score":0.4442139267921448},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.40478408336639404},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3465113043785095},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.32462477684020996},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.2501235008239746},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.23520424962043762},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.2171105444431305},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.19194859266281128},{"id":"https://openalex.org/keywords/telephony","display_name":"Telephony","score":0.10149863362312317},{"id":"https://openalex.org/keywords/infectious-disease","display_name":"Infectious disease (medical specialty)","score":0.08736610412597656}],"concepts":[{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.7546078562736511},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6980993747711182},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.682755708694458},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.5951159596443176},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.580436110496521},{"id":"https://openalex.org/C144559511","wikidata":"https://www.wikidata.org/wiki/Q2986279","display_name":"Principal (computer security)","level":2,"score":0.5501573085784912},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.4737872779369354},{"id":"https://openalex.org/C111943024","wikidata":"https://www.wikidata.org/wiki/Q1373572","display_name":"Telephone line","level":3,"score":0.44926026463508606},{"id":"https://openalex.org/C198352243","wikidata":"https://www.wikidata.org/wiki/Q37105","display_name":"Line (geometry)","level":2,"score":0.4442139267921448},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40478408336639404},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3465113043785095},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.32462477684020996},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2501235008239746},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.23520424962043762},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.2171105444431305},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.19194859266281128},{"id":"https://openalex.org/C195358072","wikidata":"https://www.wikidata.org/wiki/Q944584","display_name":"Telephony","level":2,"score":0.10149863362312317},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.08736610412597656},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/sccc51225.2020.9281204","is_oa":false,"landing_page_url":"https://doi.org/10.1109/sccc51225.2020.9281204","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 39th International Conference of the Chilean Computer Science Society (SCCC)","raw_type":"proceedings-article"},{"id":"pmh:oai:sedici.unlp.edu.ar:10915/137542","is_oa":true,"landing_page_url":"http://sedici.unlp.edu.ar/handle/10915/137542","pdf_url":null,"source":{"id":"https://openalex.org/S4306400803","display_name":"El Servicio de Difusi\u00f3n de la Creaci\u00f3n Intelectual (National University of La Plata)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I874386039","host_organization_name":"Universidad Nacional de La Plata","host_organization_lineage":["https://openalex.org/I874386039"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Objeto de conferencia"}],"best_oa_location":{"id":"pmh:oai:sedici.unlp.edu.ar:10915/137542","is_oa":true,"landing_page_url":"http://sedici.unlp.edu.ar/handle/10915/137542","pdf_url":null,"source":{"id":"https://openalex.org/S4306400803","display_name":"El Servicio de Difusi\u00f3n de la Creaci\u00f3n Intelectual (National University of La Plata)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I874386039","host_organization_name":"Universidad Nacional de La Plata","host_organization_lineage":["https://openalex.org/I874386039"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Objeto de conferencia"},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.8199999928474426,"id":"https://metadata.un.org/sdg/3"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W127122871","https://openalex.org/W962090473","https://openalex.org/W1563699679","https://openalex.org/W2172974214"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W4381942459","https://openalex.org/W3119540162","https://openalex.org/W4313474620","https://openalex.org/W3152916563","https://openalex.org/W3152606407","https://openalex.org/W4327956415","https://openalex.org/W3106370311","https://openalex.org/W3103289217"],"abstract_inverted_index":{"The":[0,92],"Phone":[1],"Line":[2],"148":[3,43],"(in":[4],"spanish,":[5],"Centro":[6],"de":[7,15],"Atenci\u00f3n":[8],"Integral":[9],"Telef\u00f3nica-l\u00ednea":[10],"148,":[11],"CAIT)":[12],"of":[13,17,19,46,68,71,74,94,104,121],"the":[14,24,37,40,47,59,65,69,90,102,119],"Government":[16],"Province":[18],"Buenos":[20],"Aires":[21],"(Argentina)":[22],"is":[23,44,64],"telephone":[25],"communication":[26,117],"channel":[27],"with":[28],"citizens":[29,113],"for":[30],"consultations":[31],"about":[32,86],"general":[33,84],"provincial":[34],"procedures.":[35],"During":[36],"COVID-19":[38],"pandemic,":[39],"phone":[41],"line":[42],"one":[45],"first":[48],"contacts":[49],"between":[50],"a":[51,95,105,109],"person":[52],"that":[53],"believes":[54],"to":[55,89,107],"be":[56],"infected":[57],"and":[58,76,114],"Health":[60],"Care":[61],"System.":[62],"It":[63],"principal":[66],"place":[67],"registry":[70],"suspected":[72],"cases":[73],"infection":[75],"close":[77],"contact":[78],"cases.":[79],"In":[80],"addition,":[81],"it":[82],"provides":[83],"information":[85],"situations":[87],"related":[88],"pandemic.":[91],"use":[93],"virtual":[96],"learning":[97],"tool":[98],"as":[99],"Moodle,":[100],"facilitated":[101],"formation":[103],"community":[106],"establish":[108],"uniform":[110],"discourse":[111],"before":[112],"guarantee":[115],"immediate":[116],"in":[118],"face":[120],"new":[122],"guidelines":[123],"or":[124],"emerging":[125],"situations.":[126]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
