{"id":"https://openalex.org/W3109984351","doi":"https://doi.org/10.1109/icce-taiwan49838.2020.9258185","title":"Design and Evaluation of Electric Scooter Innovative Service","display_name":"Design and Evaluation of Electric Scooter Innovative Service","publication_year":2020,"publication_date":"2020-09-28","ids":{"openalex":"https://openalex.org/W3109984351","doi":"https://doi.org/10.1109/icce-taiwan49838.2020.9258185","mag":"3109984351"},"language":"en","primary_location":{"id":"doi:10.1109/icce-taiwan49838.2020.9258185","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icce-taiwan49838.2020.9258185","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 IEEE International Conference on Consumer Electronics - Taiwan (ICCE-Taiwan)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074897698","display_name":"Kuan-Hua Liu","orcid":null},"institutions":[{"id":"https://openalex.org/I118292597","display_name":"National Taipei University of Technology","ror":"https://ror.org/00cn92c09","country_code":"TW","type":"education","lineage":["https://openalex.org/I118292597"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Kuan-Hua Liu","raw_affiliation_strings":["Department of Interaction Design, National Taipei University of Technology, Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Interaction Design, National Taipei University of Technology, Taipei, Taiwan","institution_ids":["https://openalex.org/I118292597"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091150240","display_name":"Sheng-Ming Wang","orcid":"https://orcid.org/0000-0002-4374-6756"},"institutions":[{"id":"https://openalex.org/I118292597","display_name":"National Taipei University of Technology","ror":"https://ror.org/00cn92c09","country_code":"TW","type":"education","lineage":["https://openalex.org/I118292597"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Sheng-Ming Wang","raw_affiliation_strings":["Department of Interaction Design, National Taipei University of Technology, Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Interaction Design, National Taipei University of Technology, Taipei, Taiwan","institution_ids":["https://openalex.org/I118292597"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5074897698"],"corresponding_institution_ids":["https://openalex.org/I118292597"],"apc_list":null,"apc_paid":null,"fwci":0.5524,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.76775471,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"2"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9707000255584717,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9603999853134155,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"Quality function deployment","score":0.7223665714263916},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.61168372631073},{"id":"https://openalex.org/keywords/sustainability","display_name":"Sustainability","score":0.5859637260437012},{"id":"https://openalex.org/keywords/blueprint","display_name":"Blueprint","score":0.5710691809654236},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5158495306968689},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.46951645612716675},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.42905646562576294},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41947633028030396},{"id":"https://openalex.org/keywords/transport-engineering","display_name":"Transport engineering","score":0.41800352931022644},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33814138174057007},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.3070085346698761},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3024170398712158},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.27442336082458496},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.17337948083877563}],"concepts":[{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.7223665714263916},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.61168372631073},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.5859637260437012},{"id":"https://openalex.org/C155911762","wikidata":"https://www.wikidata.org/wiki/Q422321","display_name":"Blueprint","level":2,"score":0.5710691809654236},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5158495306968689},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.46951645612716675},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.42905646562576294},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41947633028030396},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.41800352931022644},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33814138174057007},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.3070085346698761},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3024170398712158},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.27442336082458496},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.17337948083877563},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icce-taiwan49838.2020.9258185","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icce-taiwan49838.2020.9258185","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2020 IEEE International Conference on Consumer Electronics - Taiwan (ICCE-Taiwan)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W1585155070","https://openalex.org/W2058438353","https://openalex.org/W6635101376"],"related_works":["https://openalex.org/W2016028516","https://openalex.org/W2530755953","https://openalex.org/W2808736867","https://openalex.org/W2168158826","https://openalex.org/W2154017244","https://openalex.org/W2786810075","https://openalex.org/W2005821196","https://openalex.org/W1981604554","https://openalex.org/W2771486595","https://openalex.org/W2549510740"],"abstract_inverted_index":{"Faced":[0],"with":[1],"today's":[2,90],"global":[3],"environmental":[4],"sustainability":[5],"issues,":[6],"air":[7,39],"pollution":[8],"has":[9],"always":[10],"been":[11],"one":[12],"of":[13,48,100,163,183,213,216],"the":[14,22,37,54,65,85,98,105,111,121,133,139,158,174,180,193,198,214],"problems":[15],"people":[16],"want":[17],"to":[18,31,35,69,83,96,119,131,172],"solve.":[19],"In":[20],"Taiwan,":[21],"government":[23,194],"is":[24,118],"also":[25],"actively":[26],"promoting":[27],"electric":[28],"scooters":[29],"(E-Scooters)":[30],"replace":[32],"traditional":[33],"bikes":[34],"reduce":[36],"accompanying":[38],"pollution.":[40],"Although":[41],"some":[42],"major":[43],"manufacturers":[44],"have":[45,201,209],"launched":[46],"products":[47],"E-Scooters,":[49],"related":[50,145],"services":[51,73,186],"such":[52,178],"as":[53,179],"parking":[55,72,188],"priority":[56,135,215],"service,":[57],"are":[58,169],"still":[59],"underdeveloped.":[60],"This":[61],"study":[62],"will":[63,143],"use":[64,79,93],"service":[66,149],"design":[67,146],"method":[68],"establish":[70],"innovative":[71,176],"for":[74],"E-Scooters":[75],"users.":[76,101],"First,":[77],"we":[78,103,142,152],"focus":[80],"group":[81],"interviews":[82],"understand":[84],"pain":[86],"points":[87],"faced":[88],"by":[89],"users":[91,168],"and":[92,108,124,148,187,208],"a":[94,154,202,210],"persona":[95],"present":[97],"situation":[99],"Then":[102],"analyze":[104,120],"user's":[106,122],"scenario":[107],"needs":[109,123],"through":[110,126,157],"user":[112],"journey":[113],"map.":[114],"The":[115,161],"third":[116],"step":[117],"technology":[125,217],"quality":[127],"function":[128],"deployment":[129],"(QFD)":[130],"obtain":[132],"corresponding":[134],"level.":[136],"After":[137],"completing":[138],"above":[140],"steps,":[141],"construct":[144],"prototypes":[147],"blueprints.":[150],"Finally,":[151],"made":[153],"preliminary":[155],"evaluation":[156],"Kano":[159],"model.":[160],"results":[162],"this":[164,191],"research":[165],"show":[166],"that":[167],"looking":[170],"forward":[171],"enjoying":[173],"proposed":[175],"services,":[177,207],"two":[181],"functions":[182],"charging/battery":[184],"exchange":[185],"records.":[189],"With":[190],"study,":[192],"or":[195],"enterprises":[196],"in":[197],"future":[199],"can":[200],"reference":[203],"when":[204],"constructing":[205],"E-Scooter":[206],"elementary":[211],"understanding":[212],"development.":[218]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
