{"id":"https://openalex.org/W2971684019","doi":"https://doi.org/10.1109/codit.2019.8820459","title":"Modeling Computer Security Service Desk","display_name":"Modeling Computer Security Service Desk","publication_year":2019,"publication_date":"2019-04-01","ids":{"openalex":"https://openalex.org/W2971684019","doi":"https://doi.org/10.1109/codit.2019.8820459","mag":"2971684019"},"language":"en","primary_location":{"id":"doi:10.1109/codit.2019.8820459","is_oa":false,"landing_page_url":"https://doi.org/10.1109/codit.2019.8820459","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 6th International Conference on Control, Decision and Information Technologies (CoDIT)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063842147","display_name":"Sabah Al\u2010Fedaghi","orcid":"https://orcid.org/0000-0002-0012-7306"},"institutions":[{"id":"https://openalex.org/I36721946","display_name":"Kuwait University","ror":"https://ror.org/021e5j056","country_code":"KW","type":"education","lineage":["https://openalex.org/I36721946"]}],"countries":["KW"],"is_corresponding":true,"raw_author_name":"Sabah Al-Fedaghi","raw_affiliation_strings":["Computer Engineering Department Kuwait University, Kuwait"],"affiliations":[{"raw_affiliation_string":"Computer Engineering Department Kuwait University, Kuwait","institution_ids":["https://openalex.org/I36721946"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021644599","display_name":"Basmah AlMusallam","orcid":null},"institutions":[{"id":"https://openalex.org/I36721946","display_name":"Kuwait University","ror":"https://ror.org/021e5j056","country_code":"KW","type":"education","lineage":["https://openalex.org/I36721946"]}],"countries":["KW"],"is_corresponding":false,"raw_author_name":"Basmah AlMusallam","raw_affiliation_strings":["Computer Engineering Department Kuwait University, Kuwait"],"affiliations":[{"raw_affiliation_string":"Computer Engineering Department Kuwait University, Kuwait","institution_ids":["https://openalex.org/I36721946"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5063842147"],"corresponding_institution_ids":["https://openalex.org/I36721946"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.13479591,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"906","last_page":"911"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-desk","display_name":"Service desk","score":0.8703417778015137},{"id":"https://openalex.org/keywords/desk","display_name":"Desk","score":0.8031913042068481},{"id":"https://openalex.org/keywords/unified-modeling-language","display_name":"Unified Modeling Language","score":0.7275015711784363},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7123842239379883},{"id":"https://openalex.org/keywords/generality","display_name":"Generality","score":0.6114200353622437},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5702018737792969},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.5398006439208984},{"id":"https://openalex.org/keywords/diagrammatic-reasoning","display_name":"Diagrammatic reasoning","score":0.5184423923492432},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.440416157245636},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.29103028774261475},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.2490018606185913},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.1337038278579712},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.09589490294456482},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.08334413170814514}],"concepts":[{"id":"https://openalex.org/C6878162","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"Service desk","level":5,"score":0.8703417778015137},{"id":"https://openalex.org/C2776545233","wikidata":"https://www.wikidata.org/wiki/Q1064858","display_name":"Desk","level":2,"score":0.8031913042068481},{"id":"https://openalex.org/C145644426","wikidata":"https://www.wikidata.org/wiki/Q169411","display_name":"Unified Modeling Language","level":3,"score":0.7275015711784363},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7123842239379883},{"id":"https://openalex.org/C2780767217","wikidata":"https://www.wikidata.org/wiki/Q5532421","display_name":"Generality","level":2,"score":0.6114200353622437},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5702018737792969},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5398006439208984},{"id":"https://openalex.org/C106624574","wikidata":"https://www.wikidata.org/wiki/Q5270387","display_name":"Diagrammatic reasoning","level":2,"score":0.5184423923492432},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.440416157245636},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.29103028774261475},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2490018606185913},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.1337038278579712},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.09589490294456482},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.08334413170814514},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/codit.2019.8820459","is_oa":false,"landing_page_url":"https://doi.org/10.1109/codit.2019.8820459","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 6th International Conference on Control, Decision and Information Technologies (CoDIT)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1590041244","https://openalex.org/W2027099360","https://openalex.org/W2232972672","https://openalex.org/W2797213137","https://openalex.org/W2955506030","https://openalex.org/W2976140942","https://openalex.org/W4285719527","https://openalex.org/W4390781484"],"related_works":["https://openalex.org/W140550816","https://openalex.org/W2358277536","https://openalex.org/W3110778125","https://openalex.org/W2023898799","https://openalex.org/W2036958295","https://openalex.org/W2622381438","https://openalex.org/W2781384574","https://openalex.org/W2037898542","https://openalex.org/W2807208026","https://openalex.org/W1875088083"],"abstract_inverted_index":{"This":[0,64],"paper":[1,65],"addresses":[2],"deficiencies":[3],"in":[4,109],"traditional":[5],"service":[6,61,81,96],"desk":[7,62,82,97],"models.":[8],"These":[9],"shortfalls":[10],"affect":[11],"end":[12],"users,":[13],"by":[14],"taking":[15],"a":[16,21,67,107],"lengthy":[17],"time":[18],"to":[19,48,50,73,79],"complete":[20],"request,":[22],"support":[23],"tools":[24],"that":[25,114],"cannot":[26],"be":[27],"upgraded":[28],"quickly":[29],"and":[30,32,45],"change":[31],"configuration":[33],"management":[34],"not":[35],"being":[36,117],"easily":[37],"integrated.":[38],"Current":[39],"diagrammatic":[40,77],"representations,":[41],"such":[42],"as":[43],"UML":[44],"ER,":[46],"seem":[47],"contribute":[49],"these":[51],"problems":[52],"because":[53],"they":[54],"lack":[55],"an":[56,75,110],"integrated":[57,76],"representation":[58],"of":[59,86,95],"the":[60,88,92,101],"system.":[63],"applies":[66],"recently":[68],"developed":[69],"thinging":[70],"machine":[71],"(TM)":[72],"create":[74],"language":[78],"specify":[80],"operations.":[83],"Without":[84],"loss":[85],"generality,":[87],"focus":[89],"is":[90,115],"on":[91],"security":[93],"aspects":[94],"tasks.":[98],"To":[99],"show":[100],"proposed":[102],"methodology's":[103],"viability,":[104],"we":[105],"use":[106],"TM":[108],"actual":[111],"case":[112],"study":[113],"currently":[116],"implemented.":[118]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
