{"id":"https://openalex.org/W2914834234","doi":"https://doi.org/10.1109/arso.2018.8625724","title":"Needy Robots - Designing Requests for Help Using Insights from Social Psychology","display_name":"Needy Robots - Designing Requests for Help Using Insights from Social Psychology","publication_year":2018,"publication_date":"2018-09-01","ids":{"openalex":"https://openalex.org/W2914834234","doi":"https://doi.org/10.1109/arso.2018.8625724","mag":"2914834234"},"language":"en","primary_location":{"id":"doi:10.1109/arso.2018.8625724","is_oa":false,"landing_page_url":"https://doi.org/10.1109/arso.2018.8625724","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 IEEE Workshop on Advanced Robotics and its Social Impacts (ARSO)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064393379","display_name":"Vanessa Budde","orcid":null},"institutions":[{"id":"https://openalex.org/I96424156","display_name":"Federal Institute for Occupational Safety and Health","ror":"https://ror.org/01aa1sn70","country_code":"DE","type":"healthcare","lineage":["https://openalex.org/I96424156"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Vanessa Budde","raw_affiliation_strings":["Unit \u201cHuman Factors Ergonomics\u201d, Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","Unit \"Human Factors Ergonomics\", Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany"],"affiliations":[{"raw_affiliation_string":"Unit \u201cHuman Factors Ergonomics\u201d, Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","institution_ids":["https://openalex.org/I96424156"]},{"raw_affiliation_string":"Unit \"Human Factors Ergonomics\", Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","institution_ids":["https://openalex.org/I96424156"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112249076","display_name":"Nils Backhaus","orcid":null},"institutions":[{"id":"https://openalex.org/I96424156","display_name":"Federal Institute for Occupational Safety and Health","ror":"https://ror.org/01aa1sn70","country_code":"DE","type":"healthcare","lineage":["https://openalex.org/I96424156"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Nils Backhaus","raw_affiliation_strings":["Unit \u201cHuman Factors Ergonomics\u201d, Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","Unit \"Human Factors Ergonomics\", Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany"],"affiliations":[{"raw_affiliation_string":"Unit \u201cHuman Factors Ergonomics\u201d, Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","institution_ids":["https://openalex.org/I96424156"]},{"raw_affiliation_string":"Unit \"Human Factors Ergonomics\", Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","institution_ids":["https://openalex.org/I96424156"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014696826","display_name":"Patricia H. Rosen","orcid":null},"institutions":[{"id":"https://openalex.org/I96424156","display_name":"Federal Institute for Occupational Safety and Health","ror":"https://ror.org/01aa1sn70","country_code":"DE","type":"healthcare","lineage":["https://openalex.org/I96424156"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Patricia H. Rosen","raw_affiliation_strings":["Unit \u201cHuman Factors Ergonomics\u201d, Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","Unit \"Human Factors Ergonomics\", Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany"],"affiliations":[{"raw_affiliation_string":"Unit \u201cHuman Factors Ergonomics\u201d, Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","institution_ids":["https://openalex.org/I96424156"]},{"raw_affiliation_string":"Unit \"Human Factors Ergonomics\", Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","institution_ids":["https://openalex.org/I96424156"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061448172","display_name":"Sascha Wischniewski","orcid":"https://orcid.org/0000-0002-2755-4770"},"institutions":[{"id":"https://openalex.org/I96424156","display_name":"Federal Institute for Occupational Safety and Health","ror":"https://ror.org/01aa1sn70","country_code":"DE","type":"healthcare","lineage":["https://openalex.org/I96424156"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Sascha Wischniewski","raw_affiliation_strings":["Unit \u201cHuman Factors Ergonomics\u201d, Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","Unit \"Human Factors Ergonomics\", Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany"],"affiliations":[{"raw_affiliation_string":"Unit \u201cHuman Factors Ergonomics\u201d, Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","institution_ids":["https://openalex.org/I96424156"]},{"raw_affiliation_string":"Unit \"Human Factors Ergonomics\", Federal Institute of Occupational Safety and Health, Dortmund, Friedrich-Henkel-Weg 1-25, Germany","institution_ids":["https://openalex.org/I96424156"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5064393379"],"corresponding_institution_ids":["https://openalex.org/I96424156"],"apc_list":null,"apc_paid":null,"fwci":1.0822,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.80749104,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/politeness","display_name":"Politeness","score":0.8817201256752014},{"id":"https://openalex.org/keywords/ambiguity","display_name":"Ambiguity","score":0.8135461807250977},{"id":"https://openalex.org/keywords/prosocial-behavior","display_name":"Prosocial behavior","score":0.7912235260009766},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.6752423644065857},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5575211048126221},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.4522862136363983},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.44339048862457275},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4307311773300171},{"id":"https://openalex.org/keywords/subject","display_name":"Subject (documents)","score":0.42808955907821655},{"id":"https://openalex.org/keywords/helping-behavior","display_name":"Helping behavior","score":0.42162880301475525},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3774990141391754},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.3234921991825104},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.21321937441825867},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.12299254536628723}],"concepts":[{"id":"https://openalex.org/C61123122","wikidata":"https://www.wikidata.org/wiki/Q281287","display_name":"Politeness","level":2,"score":0.8817201256752014},{"id":"https://openalex.org/C2780522230","wikidata":"https://www.wikidata.org/wiki/Q1140419","display_name":"Ambiguity","level":2,"score":0.8135461807250977},{"id":"https://openalex.org/C158608086","wikidata":"https://www.wikidata.org/wiki/Q2990613","display_name":"Prosocial behavior","level":2,"score":0.7912235260009766},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.6752423644065857},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5575211048126221},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4522862136363983},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.44339048862457275},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4307311773300171},{"id":"https://openalex.org/C2777855551","wikidata":"https://www.wikidata.org/wiki/Q12310021","display_name":"Subject (documents)","level":2,"score":0.42808955907821655},{"id":"https://openalex.org/C207546712","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helping behavior","level":2,"score":0.42162880301475525},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3774990141391754},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.3234921991825104},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.21321937441825867},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.12299254536628723},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/arso.2018.8625724","is_oa":false,"landing_page_url":"https://doi.org/10.1109/arso.2018.8625724","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 IEEE Workshop on Advanced Robotics and its Social Impacts (ARSO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W105711246","https://openalex.org/W1485735559","https://openalex.org/W1967751104","https://openalex.org/W1968834488","https://openalex.org/W2032719376","https://openalex.org/W2056224157","https://openalex.org/W2097404405","https://openalex.org/W2110472749","https://openalex.org/W2129111325","https://openalex.org/W2171602877","https://openalex.org/W2242816686","https://openalex.org/W2405357702","https://openalex.org/W2435395189","https://openalex.org/W6629041193"],"related_works":["https://openalex.org/W2904863350","https://openalex.org/W1973616877","https://openalex.org/W2282254244","https://openalex.org/W2996115615","https://openalex.org/W3121308491","https://openalex.org/W4251627583","https://openalex.org/W1983932358","https://openalex.org/W3181993889","https://openalex.org/W2013969722","https://openalex.org/W2146436039"],"abstract_inverted_index":{"Current":[0],"developments":[1],"suggest":[2],"that":[3,75,165],"robots":[4,33,77],"are":[5,25,78,194],"finding":[6],"increasing":[7],"use":[8],"in":[9,42,63,83],"people's":[10],"everyday":[11],"lives":[12],"and":[13,24,67,107,159,192],"working":[14],"environments.":[15],"However,":[16],"these":[17,43],"environments":[18,45],"have":[19,100],"been":[20,102],"made":[21],"for":[22,56,61,98,140,168,189],"humans":[23],"characterized":[26],"by":[27],"continuous":[28],"change.":[29],"At":[30],"present,":[31],"equipping":[32],"with":[34],"all":[35,142],"the":[36,57,92,112,123,135,154,180],"necessary":[37],"skills":[38],"to":[39,48,59,185],"perform":[40],"tasks":[41],"complex":[44],"autonomously":[46],"appears":[47],"be":[49],"a":[50,95,118,130,166],"major":[51],"challenge.":[52],"One":[53],"solution":[54],"is":[55,117,171,174],"robot":[58],"ask":[60],"help":[62,99,169],"overcoming":[64],"its":[65,69],"limitations":[66],"fulfilling":[68],"tasks.":[70],"The":[71,162,187],"current":[72],"literature":[73],"suggests":[74],"some":[76],"more":[79],"successful":[80],"than":[81],"others":[82],"terms":[84],"of":[85,94,114,120,137,143,156,183],"requesting":[86],"help.":[87,186],"Certain":[88],"influencing":[89],"factors":[90],"regarding":[91],"effectiveness":[93,136],"robot's":[96],"request":[97,167],"already":[101],"identified,":[103],"such":[104],"as":[105,177],"ambiguity":[106],"politeness.":[108],"In":[109],"social":[110],"psychology,":[111],"topic":[113],"helping":[115],"behavior":[116,149],"subject":[119],"discussion":[121],"under":[122],"term":[124],"prosocial":[125,148],"behavior.":[126],"We":[127,151],"therefore":[128],"conducted":[129],"within-subject":[131],"online":[132],"experiment,":[133],"studying":[134],"seven":[138],"requests":[139],"help,":[141],"which":[144,170],"were":[145],"derived":[146],"from":[147],"theory.":[150],"also":[152,195],"studied":[153],"effects":[155],"perceived":[157,160,176],"politeness":[158],"ambiguity.":[161],"results":[163],"indicate":[164],"polite,":[172],"but":[173],"not":[175],"ambiguous,":[178],"encourages":[179],"greatest":[181],"degree":[182],"willingness":[184],"implications":[188],"research,":[190],"design,":[191],"theory":[193],"discussed.":[196]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
